HSBC is bound by the National Privacy Principles under the Privacy Act 1988 (Cth) (the “Privacy Act”), our existing obligations of confidentiality to you and all other applicable privacy laws, guidelines and codes nationally.
All members of the HSBC Group take privacy seriously and are committed to observing applicable national and international privacy policies and information handling practices.
The HSBC Group is comprised of all its offices, branches, holding companies, subsidiaries, affiliates and any other entity in respect of which HSBC Holdings plc owns (directly or indirectly) 50% or more of the issued voting share capital or stock.
The list of current entities that make up the HSBC Group may be found on the website HSBC maintains at www.hsbc.com.au or such other website as is notified by HSBC (the “Website”).
By maintaining our commitment to this policy, we at HSBC will ensure that we respect the inherent trust that you place in us.
We collect the personal information we need to provide products and services we offer, which includes a broad range of credit, deposit, insurance and other financial products. We also collect personal information about our customers and suppliers, or employees or officers of our customers and suppliers, so that we can complete business transactions, purchase products and services, administer accounts, provide customer support, to meet regulatory requirements and to further develop and research our products and services.
Where you have a business, company or other legal entity such as a trust structure or partnership, we may collect personal information about directors, company secretaries, trustees and anyone else permitted to act on the entity’s behalf.
Where practicable, we will collect personal information directly from the individual concerned. Sometimes we will collect it from a third party, such as a financial adviser, a broker, a family member, an associate, a credit-reporting agency, a data matching organisation or from a publicly available source such as a company or land title office. The type of information we collect, and where we get it from, will depend on the product or service you or your organisation has applied for.
If you deal with us by telephone it is possible your call may be monitored or recorded. The purpose of doing this will depend on which part of our business you are dealing with. We may record or monitor your call for training, quality, verification and authentication purposes.
If we perform an identification check on, or obtain an identification reference for, an individual who is to become a signatory on an account with us, we are doing so to comply with the Anti Money Laundering and Counter Terrorist Financing Act 2006 (Cth).
If you are under 18 years of age and wish to use our products and services, we may collect your personal information from a parent or guardian who will provide the consent to use and disclose your personal information.
We will use and disclose personal information we hold about you for the main purpose for which we have collected the information (for example, if you apply through us for an insurance policy we will disclose the information on the application to the insurer). We will also use and disclose the personal information for a secondary purpose related to that main purpose where the individual would reasonably expect us to do so (for example we may disclose to a printer which prints the cheques we issue to access a savings account). Otherwise, we will keep personal information confidential unless:
We also use personal information for planning, product development, to research purposes and to seek feedback on our products and services, to build peer/group profiling to enable HSBC to compare your account behaviour with peer groups such as age group, account type, and to detect fraud or money laundering or terrorist finance activities.
Where we outsource our functions to HSBC Group members, contractors or agents, it may be necessary for members of the entities to which we outsource to access your personal information to continue to provide products and services to you. HSBC Group members, contractors and agents will be bound to adhere to the relevant privacy handling legislation, policies and practices in relation to the use or disclosure of your personal information. These HSBC Group members, contractors or agents will be both overseas and locally based.
If any personal information we need is not available, or not provided, we may not be able to provide the relevant product or service.
The sorts of organisations outside the HSBC Group to which we typically disclose personal information include the following lists below. This is not a complete list -there will be others which are less common or which you have been told, or will be told, about when you applied or apply for the relevant product or service.
Where you apply for or take out a loan or some other form of credit
HSBC will correct information it has about you if it discovers, or you are able to show, the information is incorrect. If you seek a correction and HSBC disagrees that the information is incorrect, HSBC will provide you with its reasons for taking that view. HSBC may charge a fee for informing an individual what information it has about them. This fee will be charged to cover HSBC’s reasonable costs in locating and supplying the information.
You may request access to a limited amount of your personal information such as checking your current address by telephone or in one of our branches. For more substantial requests such as details recorded on your personal loan or credit card we will ask you to complete and sign our Request for Access to Personal Information Form and mail it to:
The Privacy Officer
HSBC Bank Australia Limited
GPO Box 5302
Sydney NSW 2001
Phone: 1300 308 008
Following the receipt of your requests, our Privacy Officer will be in contact and provide you with an estimate of the charge and confirm whether you wish to proceed with accessing your information.
We will attempt to resolve your concerns within 14 days. However, where the matter is complex, we will write to you and advise you that we will attempt to resolve the matter within 30 days.
Where you have a joint account with an individual or a number of individuals we will permit access to the account details and the operation or conduct of the account but will not provide you access to the other individual’s personal information unless the person you have the joint account with has provided their consent or the law or a court order requires us to.
The security of your information is important to HSBC and we take all reasonable precautions to protect your information from misuse, loss, unauthorised access, modification or disclosure.
Some of the ways we protect your information include but are not limited to:
Do not access Internet Banking from computer terminals which are shared with other users (e.g. Internet cafes), as it is difficult to ensure these PCs are free of hacker programmes (someone might be able to access your personal/account information).
However, we will collect personal information if you commence or submit an application on-line, or otherwise knowingly provide us with personal information. We also collect personal information once you are in the secure section of our site (for example when you use it to make transactions or enquiries).
Cookies are pieces of information that a website transfers to your computer’s hard disk for record keeping purposes and which allow us to provide you with customised services. Cookies can make the web more useful by storing information about your preferences on particular sites, thus enabling website owners to provide more useful features for their users. They can also help us provide information which is targeted to your interests. Cookies contain no name or address information or any information that will enable anyone to contact you via telephone, e-mail or any other means.
Our web pages may contain electronic images, known as web beacons or spotlight tags. These electronic images enable us to count users who have visited certain pages on our website. Web beacons and spotlight tags are not used by us to access your personal information, they are simply a toll we use to analyse which web pages customers view, in an aggregate number.
From time to time we or other members of the HSBC Group may use your personal information to inform you about HSBC Group products and services including special offers.
If you do not wish to receive this information, simply let us know by contacting HSBC’s customer service centre on 1300 308 008 or in writing to HSBC Bank Australia Limited, Marketing, GPO Box 5302, Sydney 2001. You can change your mind about receiving information about our products and services at any time. Simply let us know by phoning the above number or writing to the above address.
HSBC does not disclose your information to organisations outside the HSBC Group for the purposes of allowing them to direct market their products to you.
If the law requires us to provide you with information about our products or services, we will provide that information to you even if you have elected not to receive information about our products and services generally.
Individuals who would like more information about HSBC’s approach to privacy, or would like to find out what information we hold about them, are encouraged to contact:
The Privacy Officer
HSBC Bank Australia Limited
GPO Box 5302
Sydney NSW 2001
Phone: 1300 308 008
If you would like more information about privacy laws generally please contact:
The Privacy Commissioner
Office of the Federal Privacy Commissioner
GPO Box 5218
Sydney NSW 1042
Phone: 1300 363 992
If you have concerns about the way in which we have handled your personal information or believe your privacy has been compromised you should contact our Customer Relations Complaint team on 1300 308 188 or Fax: 02 9255 2647. You should advise the Customer Relations team that your concern is in relation to a privacy matter and provide full details of your concern. We may ask you to place your concerns in writing in order for us to fully understand and investigate the issues you have raised.