HSBC Bank Australia
The world's local bank
You are not logged on.
Internet Banking
HSBC Form Centre
Overview
If you require any assistance with these forms, please call us on 1300 308 008 (or +61 2 9005 8187 from overseas).
All forms are in Adobe PDF Format. If you haven't already you will need to download Adobe Acrobat Reader FREE to open and view these forms. Click here to download Adobe Acrobat Reader
General Forms
|
Visa Debit and ATM Card and PIN Maintenance Form To undertake maintenance on your Visa Debit Card or ATM Card including: - ordering a new Personal Identification Number (PIN) - reporting a lost/stolen Visa Debit Card or ATM Card - ordering a replacement card. |
 |
|
Change of Customer Details Form To change your personal details including:: - updating your Address - updating your Contact Preferences - updating your Residency Status (for Tax Purposes) - notification of Tax File Number. |
|
|
Transaction Dispute Form To dispute a transaction on your HSBC Credit Card, ATM or Visa Debit Card. |
|
| Customer Identification - Authorised Referee To verify your identity when you are unable to visit a HSBC Branch including: - opening a new account if you are not an existing HSBC Australia customer - adding an authorised signatory to your existing HSBC Australia account who is not an existing HSBC Australia customer. |
|
| Local Telegraphic Transfer Application To make a transfer of funds within Australia in Australia dollars only (no foreign currency conversion). Please note: HSBC may attempt to contact you regarding details of your Telegraphic Transfer Request. Please ensure that your contact details are correct before sending your Request in order to minimise any delays in processing. |
|
| Foreign Telegraphic Transfer Application To make an international transfer of funds where a foreign currency applied to the debit or credit amount. Please note: HSBC may attempt to contact you regarding details of your Telegraphic Transfer Request. Please ensure that your contact details are correct before sending your Request in order to minimise any delays in processing. |
|
| Standing Instruction Application To arrange fixed transfer of funds from your existing HSBC Account to occur at regular intervals. Please note: HSBC may attempt to contact you regarding details of your Standing Instruction Request. Please ensure that your contact details are correct before sending your Request in order to minimise any delays in processing. |
|
| Customer Identification - 100 Point Check Form To be used as a guide when you need to provide 100 Points of Identification at an HSBC Branch. |
|
| Corporate / Commercial - Identification for Individuals To be used as a guide when you need to provide 100 Points of Identification - for corporate or commercial customers. |
|
| Request for Information Form To request access to your personal information held by HSBC Bank Australia Limited. Please note: This form is not to be used to request copies of transactional information such as statements, policy documents, disclosure documents and card vouchers. |
|
Internet/Phone Banking Forms - Personal Accounts
| Internet/Phone Banking Service Application Form To apply for HSBC's Internet and Phone Banking Service. |
 |
| Internet/Phone Banking Amendment Request Form To undertake maintenance for your HSBC Internet and Phone Banking Service including: - requesting a replacement Internet or Phone Banking Access Code - temporarily suspending your Internet or Phone Banking Service - amending your Internet Banking service limits - adding or removing accounts accessed using Internet or Phone Banking. |
|
| Internet Banking Pre-designated Payee and Limit Request Form To undertake maintenance for your HSBC Internet Banking including: - requesting the ability to make Internet Banking transfers to pre-designated third party accounts - amending the daily transactional limit that applies to Internet Banking pre-designated transfers |
|
| Phone Banking Service Options Form To amend your access to types of Phone Banking Service. |
|
| Online Security Device Request
To request a new or replacement Online Security Device (OSD). |
|
| Internet Banking Service Password Reset Request To request your Internet Banking Service Password to be reset. |
|
Internet/Phone Banking Forms - Business Accounts
| Internet/Phone Banking Service Application - Small Business Accounts To apply for HSBC's Business Internet and Phone Banking Service for the business as a whole for accounts including: - Small Business Cheque Account - Cash Management Account - Term Deposit Account Internet/Phone Banking Service Application All other businesses should use this form to apply for HSBC's Business Internet and Phone Banking Service for the business as a whole. |
|
| Internet/Phone Banking - New Business Administrator/User/Delegate To set up a new Business Administrator, User or Delegate OR if you are an Internet Banking Business Administrator and you have set up a new User on Internet Banking and have been instructed to complete this form. |
|
| Phone Banking Service Options Form To amend your access to types of Phone Banking Service options or accounts linked for a Delegate. |
|
| Business Internet Banking Service Options To amend the linked accounts, limits, service level and authorisation controls for the business as a whole, OR to change the type of access available to existing Business Administrators/Users. |
|
| Business Internet Banking - Increase Limit for Regular Payees To undertake maintenance for your HSBC Business Internet Banking including: - increasing the Daily Limit for transfer to regular payees (pre-designated third party accounts) - increase the limit for Business Administrators/Users for this transaction type |
|
| Online Security Device Request To request a new or replacement Online Security Device (OSD) for a Business Administrator or User. |
|
| Internet Banking Service Password Reset Request To request your Internet Banking Service Password to be reset. |
|
Car and Personal Loan Forms
|
Car & Personal Loan Direct Debit Form To set up or change automated repayments from your nominated bank account to your HSBC Personal or Car Loan. |
|
|
Australia Post Form To provide 100 points of identification at an Australia Post Office when you are applying for a new personal lending facility with HSBC and you are not an existing HSBC customer. |
|
Credit Card Forms
| HSBC Credit Card Application Form To apply for HSBC's Credit Card. |
|
| Classic Credit Card Application Form To apply for HSBC's Classic Credit Card. |
|
| Platinum Credit Card Application Form To apply for HSBC's Platinum Credit Card. |
|
| Platinum Qantas Credit Card Application Form To apply for HSBC's Platinum Qantas Credit Card. |
|
| Signature Form for Online Applications To assist us in the processing of your online application, a signature form must be completed and return to the bank. |
|
| Signature Form for Phone Applications To assist us in the processing of your phone application, a signature form must be completed and return to the bank. |
|
| Balance Transfer Request Form To transfer your balances from other credit cards and store cards to your HSBC Credit Card. |
|
| Credit Limit Increase Request Form To request a credit limit increase for your HSBC Credit Card. Please note: HSBC's credit criteria, terms and conditions apply. |
|
| Product Transfer Form To upgrade to a HSBC Credit Card that offers even greater features and benefits to meet your changing needs. |
|
| Multiple Additional Cards for Family or Friends Over 16 years - Application Form To set up multiple additional cardholders at no charge to your HSBC Credit Card account. |
|
| Identification Reference Form To provide 100 points of identification at an Australia Post Office when you are applying for a new HSBC Credit Card and you are not an existing HSBC customer. |
|
| EasyPay/CallPay Direct Debit Request Form To set up automated monthly EasyPay or CallPay Credit Card repayments from your nominated bank account. |
|
| Transaction Dispute Form To dispute a transaction on your HSBC Credit Card, ATM or Visa Debit Card. |
|
Visa Debit Card Forms - Personal Accounts
| Visa Debit Card Application Form To apply for a Visa Debit Card to be linked to your existing HSBC Account. |
|
| Visa Debit Card Activation Form To activate your Visa Debit Card if you are unable to use HSBC Phone Banking (1300 416 828). |
|
| ATM and Visa Debit Card Daily Limit Amendment Request Form To change the Daily Limits on your Visa Debit Card. |
|
| Visa Debit and ATM Card and PIN Maintenance Form To undertake maintenance on your Visa Debit Card or ATM Card including: - ordering a new Personal Identification Number (PIN) - reporting a lost/stolen Visa Debit Card or ATM Card - ordering a replacement card. |
|
| Transaction Dispute Form To dispute a transaction on your HSBC Credit Card, ATM or Visa Debit Card. |
|
Visa Debit Card Forms - Business Accounts
| Business Visa Debit Primary Cardholder Application Form To apply for a Primary Visa Debit Card for an Authorised Signatory to the account. |
|
| Business Visa Debit Additional Cardholder Application Form To apply for an Additional Visa Debit Card for an employee who is not an Authorised Signatory to the account. |
|
| Business Visa Debit Card Activation Form To activate your Business Visa Debit Card if you are unable to use HSBC Phone Banking (1300 416 820). |
|
| Business Visa Debit Card & PIN Maintenance Form To undertake maintenance on your Business Visa Debit Card including: - ordering a new Personal Identification Number (PIN) - reporting a lost/stolen Business Visa Debit Card - ordering a replacement card. |
|
| Business Visa Debit Card Limits & Access Form To request changes to the Daily Limits, Cash Withdrawal Access or Account Balance Visibility Access on a card. |
|
| Business Visa Debit Card Transaction Dispute Form To dispute a transaction on your account - only to be used by an Authorised Signatory. |
|
| Business Visa Debit Notification of Claim Form To initiate a claim for Unauthorised Transaction Insurance in the event of unauthorised cardholder activity - only to be used by an Authorised Signatory. |
|
Home Loan Forms
| Home Loan Application To apply for an HSBC Home Loan. |
|
| Direct Debit Request - Loan Payments To set up or change automated repayments from your nominated bank account to your HSBC Home Loan. |
|
HSBC Premier Forms
| HSBC Premier Deposit Account Application Form To apply for an HSBC Premier Deposit Account. |
|
| HSBC Premier Service Guide To find out more information about HSBC Premier. |
|
| HSBC Premier Credit Card Product Transfer Request To upgrade to a HSBC Premier Credit Card that offers even greater features and benefits to meet your changing needs. |
|
Savings and Deposit Account Forms
| HSBC Day to Day Account To apply for an everyday account. |
|
| HSBC Serious Saver To apply for a high interest savings account. |
|
| Personal Deposit Account Application To apply for a Personal Deposit Account including: - Cash Management Account - Savings Cheque Account - PowerVantage Cash Management Account - Foreign Currency Savings Account - Term Deposit Account |
|
| Multi Currency Account Application To apply for an HSBC Multi Currency Account. |
|
| Chinese Renminbi Supplementary Product Disclosure Statement To download the Supplementary Product Disclosure Statement for Chinese Renminbi. |
|
| HSBC Day to Day Account Client Acknowledgement and Signature(s) To complete the Client Acknowledgement and Signatures required for opening an HSBC Day to Day Account. |
|
| Customer Identification - Authorised Referee To verify your identity when you are unable to visit a HSBC Branch including: - opening a new account if you are not an existing HSBC Australia customer - adding an authorised signatory to your existing HSBC Australia account who is not an existing HSBC Australia customer |
|
| HSBC Serious Saver - Nominated Account, Client Acknowledgement and Signature(s) To complete the Client Acknowledgement, Nominated Account and Signatures required for opening HSBC Serious Saver Accounts. |
|
| HSBC Day to Day & Serious Saver Account Client Acknowledgement & Signature(s) To complete the Client Acknowledgement and Signatures required for opening the HSBC Day to Day and HSBC Serious Saver Accounts. |
|
| HSBC Serious Saver - Change Your Nominated Account To change your nominated account for HSBC Serious Saver Accounts. |
|
| Product Disclosure Statement To download the Product Disclosure Statement for Personal Savings and Deposit Accounts. |
|
| Privacy Acknowledgment and Consent To download the Privacy Acknowledgement and Consent Form. |
|
| Local Telegraphic Transfers To make a transfer of funds within Australia in Australia dollars only (no foreign currency conversion). Please note: HSBC may attempt to contact you regarding details of your Telegraphic Transfer Request. Please ensure that your contact details are correct before sending your Request in order to minimise any delays in processing. |
|
| Foreign Telegraphic Transfers To make an international transfer of funds where a foreign currency applied to the debit or credit amount. Please note: HSBC may attempt to contact you regarding details of your Telegraphic Transfer Request. Please ensure that your contact details are correct before sending your Request in order to minimise any delays in processing. |
|
| Salary Transfer Form To switch your salary credit from your old account to your HSBC Account. |
|
| Direct Debit Transfer Form To switch your direct debits from your old account to your HSBC Account. |
|
| Direct Credit Transfer Form To switch your direct credits from your old account to your HSBC Account. |
|
