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Contact HSBC Bank Australia
For assistance with your questions or concerns, you can contact HSBC Bank Australia via the options available below.
If your question relates to transaction, balance or payment details for an existing account or credit card, for security reasons we cannot respond to your enquiry by email. Please contact us securely within HSBC Internet Banking or via the phone numbers listed below.
Personal Banking
Email Personal Banking
Email HSBC Premier
Phone Numbers - Personal Accounts
HSBC Business and HSBC Corporate
Email HSBC Business
Email HSBC Corporate
Phone Numbers - Business Accounts
Further Contact Details
Alternatively, your questions may already be answered in our HSBC Frequently Asked Questions Centre.
Phone Numbers - Personal Accounts
| Personal Banking Customers | |
| 24 Hour Customer Service | 1300 308 008 (English) 1300 309 388 (中文 - Cantonese & Mandarin) |
| Internet Banking Customer Service | 1300 306 543 (Open Mon - Fri 8am - 8pm) +612 9005 8421 (Open Mon - Fri 8am - 8pm) |
| HSBC Premier | 1300 131 605 (or +61 2 9005 8114 from overseas) New to HSBC Premier 1300 301 168 (or +61 2 9005 8192 from overseas) Existing HSBC Premier Customer |
| All New Sales / Product Enquiries | 1300 308 008 (Open Monday to Friday 8am-8pm) |
| Credit Cards | 132 152 (or +61 2 9005 8511 from overseas) Staff Assisted Line Open 7 days, 8am - 9pm 132 152 (or +61 2 9005 8511 from overseas) Automated Phone Banking & Lost/Stolen options open 24 Hours |
Phone Numbers - Business and Corporate Accounts
| New HSBC Commercial Banking Enquiries | |
| $3 million - $30 million turnover | 1300 731 720 (Open Monday to Friday 8am-7pm) Or +61 29005 8414 from overseas |
| Over $30 million turnover | 1300 300 437 |
| Existing HSBC Commercial Banking Customers | |
| Client Service Team HSBCnet Technical Enquiries |
1300 300 437 - Option 1 (Open Monday to Friday 9am-5pm) |
| Business Internet Banking | 1300 300 437 - Option 3 (Open Monday to Friday 9am-5pm) |
| Receivables Finance | (02) 9006 5899 (NSW) (03) 9981 7079 (VIC) (02) 9006 5739 (All other states) |
| International Trade | 1300 300 437 - Option 2 |
Complaints and Feedback
At HSBC Bank Australia Limited we are committed to the delivery of excellence through the highest customer service standards.
Whether you are providing feedback, paying a compliment or making a complaint, your input is the key to inspiring our products and services.
By Phone:
Within Australia:
Toll Free: 1300 308 188
From Overseas:
+61 2 9005 8181
By Fax:
+61 2 9255 2647
By Mail:
Customer Relations Team -
HSBC Bank Australia Limited,
580 George Street,
Sydney NSW 2000
Email Us your Complaints or Feedback.
* If you are a Corporate Customer, you should contact your Relationship Manager directly in the first instance.
More information on HSBC's complaints management process can be obtained by downloading our "Handling your complaints and feedback" brochure.
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