If your question relates to transaction, balance or payment details for an existing account or credit card, for security reasons we cannot respond to your enquiry by email. Please contact us securely within HSBC Internet Banking or via the phone numbers listed below.
Further Contact Details
Alternatively, your questions may already be answered in our HSBC Frequently Asked Questions Centre.
|Personal Banking Customers|
|24 Hour Customer Service||1300 308 008 (English)
1300 309 388 (中文 - Cantonese & Mandarin)
|Internet Banking Customer Service||1300 306 543 (Open Mon - Fri 8am - 8pm)
+612 9005 8421 (Open Mon - Fri 8am - 8pm)
|HSBC Premier||1300 131 605 (or +61 2 9005 8114 from overseas) New to HSBC Premier
1300 301 168 (or +61 2 9005 8192 from overseas) Existing HSBC Premier Customer
|All New Sales / Product Enquiries||1300 308 008 (Open Monday to Friday 8am-8pm)
|Credit Cards||132 152 (or +61 2 9005 8511 from overseas) Staff Assisted Line Open 7 days, 8am - 9pm
132 152 (or +61 2 9005 8511 from overseas) Automated Phone Banking & Lost/Stolen options open 24 Hours
|New HSBC Commercial Banking Enquiries|
|$3 million - $30 million turnover||1300 731 720 (Open Monday to Friday 8am-7pm) Or +61 29005 8414 from overseas|
|Over $30 million turnover||1300 300 437|
|Existing HSBC Commercial Banking Customers|
|Day to Day Transactional Enquiries
HSBCnet Technical Enquiries
|1300 300 437 - Option 1 (Open Monday to Friday 9am-5pm)
|Business Internet Banking||1300 300 437 - Option 3 (Open Monday to Friday 9am-5pm)
|Trade and Supply Chain||1300 300 437 - Option 2
At HSBC Bank Australia Limited we are committed to the delivery of excellence through the highest customer service standards.
Whether you are providing feedback, paying a compliment or making a complaint, your input is the key to inspiring our products and services.
There are several ways that you can provide your feedback:
By Phone (8am to 7pm AEST):
Toll Free: 1300 308 188
+61 2 9005 8181
+61 2 9255 2647
Customer Relations Team -
HSBC Bank Australia Limited,
580 George Street,
Sydney NSW 2000
By Visiting a Branch:
Branch and ATM Locations
Email Us your Complaints or Feedback.
* If you are a Corporate Customer, you should contact your Relationship Manager directly in the first instance.
More information on HSBC's complaints management process can be obtained by downloading our "Handling your complaints and feedback" brochure.
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