You are not logged on. Log on to Personal Internet Banking Australia Internet Banking Not logged on to Australian Personal Internet Banking

Contact Us

Contact HSBC Bank Australia

For assistance with your questions or concerns, you can contact HSBC Bank Australia via the options available below.

If your question relates to transaction, balance or payment details for an existing account or credit card, for security reasons we cannot respond to your enquiry by email. Please contact us securely within HSBC Internet Banking or via the phone numbers listed below.


Further Contact Details

Alternatively, your questions may already be answered in our HSBC Frequently Asked Questions Centre.

Phone Numbers - Personal Accounts

Personal Banking Customers
24 Hour Customer Service 1300 308 008 (English)
1300 309 388 (中文 - Cantonese & Mandarin)

Internet Banking Customer Service 1300 306 543 (Open Mon - Fri, 8am - 8pm)
+612 9005 8421 (Open Mon - Fri, 8am - 8pm)

HSBC Premier 1300 131 605 (or +61 2 9005 8114 from overseas) New to HSBC Premier. Open Mon - Fri, 8am - 8pm
1300 301 168 (or +61 2 9005 8192 from overseas) Existing HSBC Premier Customer. Open 24 Hours

All New Sales / Product Enquiries 1300 308 008 (Open Monday to Friday 8am-8pm)

Credit Cards 132 152 (or +61 2 9005 8511 from overseas) Staff Assisted Line. Open 7 days, 8am - 9pm
132 152 (or +61 2 9005 8511 from overseas) Automated Phone Banking & Lost/Stolen options. Open 24 Hours

SMSF / Trust / Non-Trading Entity Enquiries 1300 131 607

Twitter - General Customer Service

We're always looking for ways to provide leading customer service, which is why we've created a new and interactive customer service Twitter profile.

Available to current HSBC customers and non HSBC customers, its purpose is to provide an additional channel for you to contact us for any general personal banking queries. We will respond to your banking queries from 8am to 7pm, Monday to Friday, excluding Public Holidays, so if there's something you need to know, please send us a Tweet.

Please don't share any personal account information or passwords directly on our Twitter page.
Tweet us @HSBC_AUS_Help
Terms of Use
Social Media Community Rules

Phone Numbers - Business and Corporate Accounts

New HSBC Commercial Banking Enquiries
$3 million - $30 million turnover 1300 731 720 (Open Monday to Friday 8am-7pm) Or +61 29005 8414 from overseas
Over $30 million turnover 1300 300 437
Existing HSBC Commercial Banking Customers
Day to Day Transactional Enquiries
1300 300 437 - Option 1 (Open Monday to Friday 9am-5pm)

HSBCnet Technical Enquiries 1300 300 437 - Option 1 (Open Monday to Friday 9am-5pm)

Trade and Supply Chain 1300 300 437 - Option 2

Head Office

Head Office Level 32, 580 George Street
Sydney NSW 2000, Australia
Telephone: +61 2 9006 5888
Facsimile: +61 2 9006 5440

Contact Us from Overseas

HSBC Bank Australia Limited
Hong Kong +800 888 888 81
Singapore +800 888 888 81
UK +800 888 888 81
Indonesia 001 803 0612 035
Malaysia 1800 808 383
Other Countries +61 2 9005 8187

Complaints and Feedback

At HSBC Bank Australia Limited, we are committed to delivering the highest levels of customer service.

Whether you are providing general feedback or making a complaint, we value your input and consider it as extremely important.

You can provide feedback via the following:

Phone (8am to 7pm AEST):
Within Australia
Toll Free: 1300 308 188
From Overseas
+61 2 9005 8181

Fax:
+61 2 9255 2647

Mail:
Customer Relations Team -
HSBC Bank Australia Limited
580 George Street
Sydney NSW 2000

Visiting an HSBC Branch:
HSBC Branch and ATM Locations

Email:
Email Us your Complaints or Feedback.

* Please note: If you are a Corporate Customer, please directly contact your Relationship Manager.

Complaint Resolution

  • If, for any reason, you are not entirely satisfied with any aspect of our service, we want to hear from you to help us make things right.
  • You have our assurance that we take your feedback seriously and we want to put matters right as soon as we can.
  • Where appropriate, we will take the necessary steps to prevent any recurrence of the concern you have raised.
  • We aim to resolve most issues within five working days of receiving your complaint. Some matters are more complex and can take a little longer to resolve. If that is the case, we'll keep you informed of our progress.

More information on HSBC's complaints management process can be obtained by downloading our "Handling your complaints and feedback" brochure.

If you do not have Adobe Acrobat, please download AdobeTM Acrobat Reader® from adobe.com.