If your question relates to transaction, balance or payment details for an existing account or credit card, for security reasons we cannot respond to your enquiry by email. Please contact us securely within HSBC Internet Banking or via the phone numbers listed below.
Further Contact Details
Alternatively, your questions may already be answered in our HSBC Frequently Asked Questions Centre.
|Personal Banking Customers|
|24 Hour Customer Service||1300 308 008 (English)
1300 309 388 (中文 - Cantonese & Mandarin)
|Internet Banking Customer Service||1300 306 543 (Open Mon - Fri, 8am - 8pm)
+612 9005 8421 (Open Mon - Fri, 8am - 8pm)
|HSBC Premier||1300 131 605 (or +61 2 9005 8114 from overseas) New to HSBC Premier. Open Mon - Fri, 8am - 8pm
1300 301 168 (or +61 2 9005 8192 from overseas) Existing HSBC Premier Customer. Open 24 Hours
|All New Sales / Product Enquiries||1300 308 008 (Open Monday to Friday 8am-8pm)
|Credit Cards||132 152 (or +61 2 9005 8511 from overseas) Staff Assisted Line. Open 7 days, 8am - 9pm
132 152 (or +61 2 9005 8511 from overseas) Automated Phone Banking & Lost/Stolen options. Open 24 Hours
|SMSF / Trust / Non-Trading Entity Enquiries||1300 131 607
|We're always looking for ways to provide leading customer service, which is why we've created a new and interactive customer service Twitter profile.
Available to current HSBC customers and non HSBC customers, its purpose is to provide an additional channel for you to contact us for any general personal banking queries. We will respond to your banking queries from 8am to 7pm, Monday to Friday, excluding Public Holidays, so if there's something you need to know, please send us a Tweet.
Please don't share any personal account information or passwords directly on our Twitter page.
Social Media Community Rules
|New HSBC Commercial Banking Enquiries|
|$10 million - $50 million turnover||1300 731 720 (Open Monday to Friday 8am-7pm) Or +61 29005 8414 from overseas|
|Over $50 million turnover||1300 300 437|
|Existing HSBC Commercial Banking Customers|
|Day to Day Transactional Enquiries
||1300 300 437 - Option 1 (Open Monday to Friday 9am-5pm)
|HSBCnet Technical Enquiries||1300 300 437 - Option 1 (Open Monday to Friday 9am-5pm)
|Trade and Supply Chain||1300 300 437 - Option 2
At HSBC Bank Australia Limited, we are committed to delivering the highest levels of customer service.
Whether you are providing general feedback or making a complaint, we value your input and consider it as extremely important.
You can provide feedback via the following:
Phone (8am to 7pm AEST):
Toll Free: 1300 308 188
+61 2 9005 8181
+61 2 9255 2647
Customer Relations Team -
HSBC Bank Australia Limited
580 George Street
Sydney NSW 2000
Visiting an HSBC Branch:
HSBC Branch and ATM Locations
Email Us your Complaints or Feedback.
* Please note: If you are a Corporate Customer, please directly contact your Relationship Manager.
More information on HSBC's complaints management process can be obtained by downloading our "Handling your complaints and feedback" brochure.
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