HSBC Bank Australia
The world's local bank
Commonly Used Forms
Forms and Documents
Welcome to our forms centre. Here you can download or print out our commonly used forms and documents.
Simply return completed form(s) to:
HSBC Bank Australia Ltd
Customer Account Services
GPO Box 5302
Sydney, NSW 2001
Where indicated at the top of the form only, you can also fax it to:
1300 765 150 (or +61 1300 765 150 from overseas)
If you require any assistance with these forms, please call us on 1300 308 880 (or +61 1300 308 880 from overseas).
All forms are in Adobe PDF Format. If you haven't already you will need to download Adobe Acrobat Reader FREE to open and view these forms.
Click here to download Adobe Acrobat Reader
General Forms
| ATM Card/PIN Notification Form | To order a new ATM Card or PIN OR report a lost/stolen ATM Card or PIN, complete this form and mail or fax it to HSBC. |
| Change of Customer Details Form | To change your personal details including update of: address, contact preferences, residency status or notification of Tax File Number, complete this form and mail or fax it to HSBC. |
| Transaction Dispute Form | To dispute a transaction on your HSBC Card, complete this form and mail it to HSBC. Please also include any supporting documentation. |
| S21 Form - Verifying Your Identity | Complete this form if you are: a) Not an existing HSBC (Australia) customer and you are opening a new account OR b) Adding an authorised signatory to your existing HSBC (Australia) account who is not an existing HSBC (Australia) customer. |
| Telegraphic Transfer Form | To request an International transfer of funds from your existing HSBC account, complete this form and mail or fax it to HSBC. Please note: HSBC may attempt to contact you regarding details of your Telegraphic Transfer Request. Please ensure that your contact details are correct before sending your Request in order to minimise any delays in processing. |
Internet Banking Forms - Request Forms
| Online Security Device Request | To request a new or replacement Online Security Device, complete this form and mail or fax it to HSBC. |
| Internet Banking Service Password Reset Request | To request your Internet Banking Password to be reset, complete this form and mail or fax it to HSBC. |
Internet/Phone Banking Forms - Personal Account Forms
| Internet/Phone Banking Service Application - Personal Accounts | To apply for HSBC's Internet and Phone Banking Service, complete this form and mail or fax it to HSBC. |
| Internet/Phone Banking Service Amendment Request - Personal Accounts | To request a replacement PIN, to temporarily suspend your Internet or Phone Banking Service, or to add or remove accounts from Internet or Phone Banking, complete this form and mail or fax it to HSBC. |
| Internet Banking Service Limits Amendment Request - Personal Accounts | To amend your Internet Banking Service limits, complete this form and mail or fax it to HSBC. |
| Internet Banking Service Pre-designated Payee and Limit Request - Personal Accounts | Complete and mail or fax this form to HSBC to: a) Request the ability to make Internet Banking transfers to pre-designated third party accounts OR b) Amend the daily transactional limit that applies to Internet Banking transfers to pre-designated third party accounts. |
| Phone Banking Service Limits Amendment Request - Personal Accounts | To amend the limits applying to your Phone Banking Service, complete this form and mail or fax it to HSBC. |
Internet/Phone Banking Forms - Business Account Forms
| Internet/Phone Banking Service Application - Small Business Accounts | To apply for HSBC's Business Internet and Phone Banking Service and to nominate a new Business Administrator or delegate/user, complete this form and mail or fax it to HSBC. |
| Internet/Phone Banking Service Account Suspension or PIN Request - Small Business & Corporate Banking Deposit Accounts | To temporarily suspend your Business Internet or Phone Banking Service or to request a replacement PIN for Business Phone Banking, Business Administrators/users or delegates/users should complete this form and mail or fax it to HSBC. |
| Internet Banking Service Limits Amendment Request - Small Business Accounts | To amend your Business Internet Banking Service limits, complete this form and mail or fax it to HSBC. |
| Internet/Phone Banking Service Transactional Access - Small Business & Corporate Banking Deposit Accounts | To obtain transactional access for Business Internet and Phone Banking, complete this form and mail or fax it to HSBC. Please note: If you are NOT an existing HSBC customer or an Authorised Signatory, you also need to complete an "S21 Form - Verifying Your Identity". |
| Internet Banking Service Pre-designated Payee and Limit Request - Small Business Accounts | Complete and mail or fax this form to HSBC to: a) Request the ability to make Business Internet Banking transfers to pre-designated third party accounts OR b) Amend the daily transactional limit that applies to Business Internet Banking transfers to pre-designated third party accounts. |
| Internet/Phone Banking Service Amendment Request - Small Business & Corporate Banking Deposit Accounts | Complete this form to make changes to your Business Internet and Phone Banking Service, including: a) Add or delete accounts b) Change account names c) Change the types of access held by existing users (for Internet Banking only). Mail or fax the completed form to HSBC. |
| Phone Banking Service Limits Amendment Request - Small Business Accounts | To amend the limits applying to your Business Phone Banking Service, complete this form and mail or fax it to HSBC. |
Car and Personal Loan Forms
| Car & Personal Loan Direct Debit Form | To set up or change automated repayments from your nominated bank account to your HSBC Personal or Car Loan, complete this form and mail it to HSBC. |
| Australia Post Form | Complete this form if you are applying for a new personal lending facility with HSBC and you are not an existing HSBC customer. This form should be only used when providing 100 points of identification at an Australia Post Office. |
Credit Card Forms
| Low Rate Credit Card Application Form | Download application form for HSBC's Low Rate Credit Card. |
| Classic Credit Card Application Form | Download application form for HSBC's Classic Credit Card. |
| Gold Credit Card Application Form | Download application form for HSBC's Gold Credit Card. |
| Platinum Credit Card Application Form | Download application form for HSBC's Platinum Credit Card. |
| HSBC's American Express Card Application Form | Download application form for HSBC's American Express Credit Cards. |
| Balance Transfer Request Form | Transfer your balances from other credit and store cards to your HSBC Credit Card. |
| Credit Limit Increase Request Form | Request a credit limit increase for your HSBC Credit Card. HSBC's credit criteria, terms and conditions apply. |
| Additional Cardholder Application Form | Add an additional cardholder to your HSBC Credit Card account. |
| Identification Reference Form | As part of our application process, you will be required to complete this form and take it, along with your identification documentation to any HSBC Branch or Australia Post outlet. |
| EasyPay/CallPay Direct Debit Request Form | Set up automated monthly EasyPay or CallPay Credit Card repayments from your nominated bank account. |
| Transaction Dispute Form | To dispute a transaction on your Credit Card account, complete this form and return it to HSBC with any relevant documentation. |
| Signature Form for Online Applications | To assist us in the processing of your online application, a signature form must be completed and returned to the bank. |
| Signature Form for Phone Applications | To assist us in the processing of your phone application, a signature form must be completed and returned to the bank. |
VISA Debit Card Forms
| VISA Debit Card Application Form | To apply for a VISA Debit Card which links to your existing HSBC account, complete this form and mail or fax it to HSBC. |
Home Loan Forms
| Direct Debit Request - Loan Payments | To set up or change automated repayments from your nominated bank account to your HSBC loan, complete this form and mail it to HSBC. |
Savings and Deposit Account Forms
| Personal Deposit Account Application | Download the Personal Deposit Account Application (Cash Management Account, Savings Cheque Account, PowerVantage Cash Management Account, Foreign Currency Savings Account and Term Deposit Account). |
| Online Savings Account - Client Acknowledgement and Signature(s) |
Download the Client Acknowledgement and Signature(s) Form for an Online Savings Account. |
| Online Savings Account - Verify Your Identity (S21) |
Download the Verify Your Identity (S21) Form for an Online Savings Account. |
| Serious Saver - Nominated Account, Client Acknowledgement and Signature(s) |
Download the Nominated Account, Client Acknowledgement and Signature(s) Form for HSBC Serious Saver Accounts. |
| Serious Saver - Change Your Nominated Account |
Download the Change Your Nominated Account Form for HSBC Serious Saver Accounts. |
| Personal Deposit PDS Notice of Change | Personal Deposit PDS Notice of Change |
| Serious Saver - Product Disclosure Statement |
Download the Product Disclosure Statement for HSBC Serious Saver Accounts. |
| Product Disclosure Statement | Download the Product Disclosure Statement for Personal Savings and Deposit Accounts. |
| Privacy Acknowledgment and Consent | Download the Privacy Acknowledgment and Consent Form. |
| Telegraphic Transfers | Download the Telegraphic Transfer Form. |
