HSBC Bank Australia
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Internet Banking
HSBC Form Centre
Overview
If you require any assistance with these forms, please call us on 1300 308 008 (or +61 2 9005 8187 from overseas).
All forms are in Adobe PDF Format. If you haven't already you will need to download Adobe Acrobat Reader FREE to open and view these forms. Click here to download Adobe Acrobat Reader
General Forms
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Visa Debit and ATM Card and PIN Maintenance Form To undertake maintenance on your Visa Debit Card or ATM Card including: - ordering a new Personal Identification Number (PIN) - reporting a lost/stolen Visa Debit Card or ATM Card - ordering a replacement card. |
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Change of Customer Details Form To change your personal details including:: - updating your Address - updating your Contact Preferences - updating your Residency Status (for Tax Purposes) - notification of Tax File Number. |
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Transaction Dispute Form To dispute a transaction on your account including transactions made by credit card, debit card, internet, mobile or phone banking. |
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| Customer Identification - Authorised Referee To verify your identity when you are unable to visit a HSBC Branch including: - opening a new account if you are not an existing HSBC Australia customer - adding an authorised signatory to your existing HSBC Australia account who is not an existing HSBC Australia customer. |
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| Local Telegraphic Transfer Application To make a transfer of funds within Australia in Australia dollars only (no foreign currency conversion). Please note: HSBC may attempt to contact you regarding details of your Telegraphic Transfer Request. Please ensure that your contact details are correct before sending your Request in order to minimise any delays in processing. |
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| Foreign Telegraphic Transfer Application To make an international transfer of funds where a foreign currency applied to the debit or credit amount. Please note: HSBC may attempt to contact you regarding details of your Telegraphic Transfer Request. Please ensure that your contact details are correct before sending your Request in order to minimise any delays in processing. |
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| Standing Instruction Application To arrange fixed transfer of funds from your existing HSBC Account to occur at regular intervals. Please note: HSBC may attempt to contact you regarding details of your Standing Instruction Request. Please ensure that your contact details are correct before sending your Request in order to minimise any delays in processing. |
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| Customer Identification - 100 Point Check Form To be used as a guide when you need to provide 100 Points of Identification at an HSBC Branch. |
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| Corporate / Commercial - Identification for Individuals To be used as a guide when you need to provide 100 Points of Identification - for corporate or commercial customers. |
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| Request for Information Form To request access to your personal information held by HSBC Bank Australia Limited. Please note: This form is not to be used to request copies of transactional information such as statements, policy documents, disclosure documents and card vouchers. |
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| Statement of Financial Position To request assistance if you are having trouble repaying your HSBC credit card or loan. Please note: You may be asked to provide some supporting documentation to help us understand your financial position and consider the the best type of assistance to help your situation improve. Please ensure that your contact details are correct before sending your request. |
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| Request for Refund of Unclaimed Monies from ASIC (Individuals) Complete this form to allow HSBC Bank Australia Limited (HSBC) to process your claim for unclaimed monies from the Australian Securities and Investments Commission (ASIC). |
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Internet/Phone Banking Forms - Personal Accounts
| Internet/Phone Banking Service Application Form To apply for HSBC's Internet and Phone Banking Service. |
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| Internet/Phone Banking Amendment Request Form To undertake maintenance for your HSBC Internet and Phone Banking Service including: - requesting a replacement Internet or Phone Banking Access Code - temporarily suspending your Internet or Phone Banking Service - amending your Internet Banking service limits - adding or removing accounts accessed using Internet or Phone Banking. |
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| Internet Banking Pre-designated Payee and Limit Request Form To undertake maintenance for your HSBC Internet Banking including: - requesting the ability to make Internet Banking transfers to pre-designated third party accounts - amending the daily transactional limit that applies to Internet Banking pre-designated transfers |
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| Phone Banking Service Options Form To amend your access to types of Phone Banking Service. |
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| Online Security Device Request
To request a new or replacement Online Security Device (OSD). |
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| Internet Banking Service Password Reset Request To request your Internet Banking Service Password to be reset. |
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Internet/Phone Banking Forms - Business Accounts
| Internet/Phone Banking - New Business Administrator/User/Delegate To set up a new Business Administrator, User or Delegate OR if you are an Internet Banking Business Administrator and you have set up a new User on Internet Banking and have been instructed to complete this form. |
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| Phone Banking Service Options Form To amend your access to types of Phone Banking Service options or accounts linked for a Delegate. |
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| Business Internet Banking Service Options To amend the linked accounts, limits, service level and authorisation controls for the business as a whole, OR to change the type of access available to existing Business Administrators/Users. |
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| Business Internet Banking - Increase Limit for Regular Payees To undertake maintenance for your HSBC Business Internet Banking including: - increasing the Daily Limit for transfer to regular payees (pre-designated third party accounts) - increase the limit for Business Administrators/Users for this transaction type |
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| Online Security Device Request To request a new or replacement Online Security Device (OSD) for a Business Administrator or User. |
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| Internet Banking Service Password Reset Request To request your Internet Banking Service Password to be reset. |
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Car and Personal Loan Forms
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Terms And Conditions HSBC Personal Loan Contract Booklet of Standard Terms and Conditions. |
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Australia Post Form To provide 100 points of identification at an Australia Post Office when you are applying for a new personal lending facility with HSBC and you are not an existing HSBC customer. |
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Credit Card Forms - New Customers
| HSBC Credit Card Application Form To apply for HSBC's Credit Card. |
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| Classic Credit Card Application Form To apply for HSBC's Classic Credit Card. |
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| Platinum Credit Card Application Form To apply for HSBC's Platinum Credit Card. |
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| Platinum Qantas Credit Card Application Form To apply for HSBC's Platinum Qantas Credit Card. |
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| Signature Form for Online Applications To assist us in the processing of your online application, a signature form must be completed and return to the bank. |
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| Signature Form for Phone Applications To assist us in the processing of your phone application, a signature form must be completed and return to the bank. |
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| Identification Reference Form To provide 100 points of identification at an Australia Post Office when you are applying for a new HSBC Credit Card and you are not an existing HSBC customer. |
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Credit Card Forms - Existing Customers
| Credit Limit Increase Request Form To request a credit limit increase for your HSBC Credit Card. Please note: HSBC's credit criteria, terms and conditions apply. |
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| Product Transfer Form To upgrade to a HSBC Credit Card that offers even greater features and benefits to meet your changing needs. |
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| Multiple Additional Cards for Family or Friends Over 16 years - Application Form To set up multiple additional cardholders at no charge to your HSBC Credit Card account. |
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| EasyPay/CallPay Direct Debit Request Form To set up automated monthly EasyPay or CallPay Credit Card repayments from your nominated bank account. |
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| Transaction Dispute Form To dispute a transaction on your account including transactions made by credit card, debit card, internet, mobile or phone banking. |
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| Overlimit Consent Form | |
| Credit Limit Increase Invitation Consent Form | |
Visa Debit Card Forms - Personal Accounts
| Visa Debit Card Application Form To apply for a Visa Debit Card to be linked to your existing HSBC Account. |
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| Visa Debit Card Activation Form To activate your Visa Debit Card if you are unable to use HSBC Phone Banking (1300 416 828). |
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| ATM and Visa Debit Card Daily Limit Amendment Request Form To change the Daily Limits on your Visa Debit Card. |
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| Visa Debit and ATM Card and PIN Maintenance Form To undertake maintenance on your Visa Debit Card or ATM Card including: - ordering a new Personal Identification Number (PIN) - reporting a lost/stolen Visa Debit Card or ATM Card - ordering a replacement card. |
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| Transaction Dispute Form To dispute a transaction on your account including transactions made by credit card, debit card, internet, mobile or phone banking. |
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Visa Debit Card Forms - Business Accounts
| Business Visa Debit Card Activation Form To activate your Business Visa Debit Card if you are unable to use HSBC Phone Banking (1300 416 820). |
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| Business Visa Debit Card & PIN Maintenance Form To undertake maintenance on your Business Visa Debit Card including: - ordering a new Personal Identification Number (PIN) - reporting a lost/stolen Business Visa Debit Card - ordering a replacement card. |
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| Business Visa Debit Card Limits & Access Form To request changes to the Daily Limits, Cash Withdrawal Access or Account Balance Visibility Access on a card. |
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| Business Visa Debit Card Transaction Dispute Form To dispute a transaction on your account - only to be used by an Authorised Signatory. |
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| Business Visa Debit Notification of Claim Form To initiate a claim for Unauthorised Transaction Insurance in the event of unauthorised cardholder activity - only to be used by an Authorised Signatory. |
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Home Loan Forms
| Home Loan Application To apply for an HSBC Home Loan. |
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| Direct Debit Request - Loan Payments To set up or change automated repayments from your nominated bank account to your HSBC Home Loan. |
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| Terms and Conditions HSBC Home and Investment Property Loans Booklet of Standard Terms and Conditions. |
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HSBC Premier Forms
| HSBC Premier Deposit Account Application Form To apply for an HSBC Premier Deposit Account. |
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| HSBC Premier Service Guide To find out more information about HSBC Premier. |
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| HSBC Premier Credit Card Product Transfer Request To upgrade to a HSBC Premier Credit Card that offers even greater features and benefits to meet your changing needs. |
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Transaction and Savings Account Forms
| Day to Day Account Apply for an everyday bank account with no monthly account fee. |
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| Flexi Saver Account Apply for a savings account with a competitive interest rate and easy access to your money when you need it. |
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| Serious Saver Apply for an online savings account with competitive interest every month^ you don't make a withdrawal. ^ Generally, withdrawals made between the 28th of the month and 27th of the subsequent month (inclusive) will result in no interest being applied for that month. |
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| Multi Currency Account Ideal for transacting in foreign currencies. |
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| Personal Deposit Account Application Apply for a Personal Deposit Account including Day To Day, Serious Saver, Flexi Saver, Multi Currency and Term Deposit Accounts. |
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| Easy Account Switching Request We'll arrange for all your direct debits and direct credits to be switched from your previous bank account over to your new HSBC account. |
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| HSBC Account Switching Request We'll arrange for all your direct debits and direct credits to be switched from your previous HSBC account to your new HSBC account. |
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| Account Switching Important Information |
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| Partial Account Switching Authority Complete this form to use our Account Switching Service to switch over only some of your regular direct debits and direct credits to your new HSBC account, and cancel some direct debits, direct credits or periodical payments. |
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| Regular Payments List Authority This form gives HSBC the authority to ask your previous bank to provide us with a list of all your regular direct debits, regular credits and periodical payments made to and from your old account over the last 13 months. |
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| Product Disclosure Statement (PDS) Product Disclosure Statement (PDS) for Personal Deposit Accounts. |
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| Privacy Acknowledgment and Consent Privacy Acknowledgement and Consent Form. |
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| Day to Day Account Client Acknowledgement and Signature(s) Client Acknowledgement and Signatures required for opening a Day to Day Account. |
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| Customer Identification - Authorised Referee To verify your identity when you are unable to visit a HSBC Branch including: - opening a new account if you are not an existing HSBC Australia customer - adding an authorised signatory to your existing HSBC Australia account who is not an existing HSBC Australia customer |
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| HSBC Serious Saver - Nominated Account, Client Acknowledgement and Signature(s) Client Acknowledgement, Nominated Account and Signatures required for opening HSBC Serious Saver Accounts. |
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| HSBC Serious Saver - Change Your Nominated Account Change your HSBC Serious Saver nominated account. |
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| Local Telegraphic Transfers Make a transfer of funds within Australia in Australian dollars only (no foreign currency conversion). Please note: HSBC may attempt to contact you regarding details of your Telegraphic Transfer Request. Please ensure that your contact details are correct before sending your Request in order to minimise any delays in processing. |
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| Foreign Telegraphic Transfers Make an international transfer of funds where a foreign currency applied to the debit or credit amount. Please note: HSBC may attempt to contact you regarding details of your Telegraphic Transfer Request. Please ensure that your contact details are correct before sending your Request in order to minimise any delays in processing. |
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| Periodic Payment Cancellation Form |
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| Direct Debit Cancellation Form |
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| Direct Credit Cancellation Form |
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| Chinese Renminbi Supplementary Product Disclosure Statement Supplementary Product Disclosure Statement for Chinese Renminbi. |
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