Online Foreign Exchange With Get Rate - FAQ's

What is Get Rate?

GetRate is a feature that provides you with real-time exchange rate quotes when conducting a foreign currency transaction using HSBC's Internet and Mobile Banking services. The rates provided by Get Rate are market rates. These rates fluctuate during the day, depending on the market supply and demand for the currency. 24 hour Get Rate access is available for linked Personal or Business HSBC Australia accounts Monday 8:00 AM - Friday 11.59 PM (except for public & US holidays). Get Rate is available for International Money Transfers (Telegraphic Transfers) subject to foreign currency cut-off times. Customers will view the exchange rate at the time of conducting the transaction and will have a choice whether to accept or reject the exchange rate offered.

When is Get Rate available?

24 hour foreign exchange is available for linked Personal or Business accounts Monday 8:00 AM - Friday 11.59 PM (except for public & US holidays). Get Rate is available for International Money Transfers (Telegraphic Transfers) Monday-Friday 8:00 AM - foreign currency cut-off (except for public & US holidays).

How will I know if I am getting real-time market quotes?

For supported currencies and during available times of the Get Rate service, real-time foreign exchange market quotes are provided when the transfer confirmation page displays "Confirm and Get Rate". Standard Board Rates apply when "Confirm" only is displayed and the provided Board Rate will be quoted on the confirmation page. An additional message will alert customers when real-time rates are not available.

 

How do I accept or refresh a real-time rate?

Rates are quoted only for a limited time. A blue time-out bar will indicate when a rate is about to lapse on Personal and Business Internet Banking (a simpler timer is provided on Mobile Banking). Unless the quote has lapsed, you can choose to accept the rate. If the provided quote is not suitable, simply let it time out and request a new one by hitting "refresh".

 

What are Board Rates?

Board Rates are fixed foreign currency exchange rates applicable for the day. Outside of Get Rate availability, the rate applied is that of the Board Rate at the time of the transaction; or the next day's Board Rate if the currency market is closed at the time the instruction was submitted (ie. outside of cut-off times). Board Rates are available here.

For what transactions is Get Rate offered?

The service is offered for all transactions involving foreign exchange for selected currencies. Availability periods apply, please refer to question "When is GetRate available?" and "How will I know if I am getting real-time market quotes?".

What currencies are currently eligible to receive real-time market quotes?

Subject to change at any time at HSBC's discretion, the following currencies are supported: AED, AUD, CAD, CHF, CNY, DKK, EUR, GBP, HKD, JPY, MXN, NOK, NZD, SAR, SEK, SGD, THB, USD and ZAR.

How much does it cost to use Get Rate?

The service is free of charge. However standard transaction costs and account fees may apply - please refer to the Personal financial services charges - your guide, and HSBC Business Fees and Charges for further details.

Where can I find the cut-off times?

Foreign currency cut-off times are available here.