FAQ: Product features, rates & fees

How do I choose which HSBC credit card is right for me?

At HSBC, we offer a range of credit cards designed to suit your individual needs. To assist with your selection, you can refer to our Credit Card Comparison table for summaries of each card and links to more information.

You can also try out Credit Card Selector which will ask you a few questions to determine the best card for you.

Can I transfer the full balance from my other credit or store cards?

You can choose to transfer any balance from other Australian credit or store cards up to your available credit limit. We will determine your credit limit based on our credit assessment of you. The credit limit you apply for may not be the credit limit we give you. The minimum amount you can transfer is $500, and there is no limit to the number of transfers you can make.

You will need to allow up to 14 days for HSBC to complete the balance transfer once your card has been approved. Please call HSBC on 132 152 (or +61 132 152 from overseas) for more details.

Your promotional rate will apply to the first balance you transfer during your 6-month introductory period. After this period, any balance outstanding from the Balance Transfer will accrue interest at the Interest Rate for Cash Advances, currently  for the Low Rate Credit Card and . for the Classic, Gold, Platinum and Premier Credit Card. All rates are current as at and are subject to change.

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Am I entitled to an interest free period?

Depending on the HSBC credit card, you may be eligible for up to 55 days interest free on qualifying purchases. For more information please call HSBC on 132 152 (or +61 132 152 from overseas).

Terms and conditions apply. There are no interest free days for cash advances.

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What are interest free promotions?

At selected retailers, your HSBC credit card allows you to take advantage of a range of interest free promotions that are on offer - either as an "interest-free", or "interest-free payment deferred" transaction.

"Interest-free" means that you will not have to pay interest on the purchase amount financed during the promotional period (e.g. 6, 12, 24 months). You will be required to make minimum monthly payments through the promotional period.

If you choose the "interest-free payment deferred" option, as well as having the advantage of not being charged interest for the specified promotional period, you also do not need to make any repayments on that specific promotion for the deferred period (e.g. 6 months). Your monthly instalments would then commence at the end of the deferred period.

If any portion of the purchase remains unpaid at the end of the promotional period, the balance will revert to the standard conditions of use, and applicable interest rate to the account.

Please call HSBC on 132 152 (or +61 132 152 from overseas) for information on participating retailers.

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Can I have a credit card in joint names?

An HSBC credit card can only be issued in one name, however an additional card can be made available to a friend or relative aged over 16 years. The additional card will be issued in the name of the additional cardholder. Please note, however, the primary cardholder is liable for all expenses.

There is no fee for additional Classic, Gold, and Platinum cardholders. A $10 annual charge applies for additional Low Rate cardholders. A $20 annual charge applies for additional American Express cardholders.

Terms and conditions apply. For more information please call HSBC on 132 152 (or +61 132 152 from overseas).

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What are Platinum Privileges?

As an HSBC Platinum cardholder you are automatically entitled to a range of exclusive benefits and services without having to earn points or pre-qualify, including:

Platinum Club
Platinum Dining Program
Platinum Concierge Service
Platinum Golf

Click on the links for more details, or call HSBC on 132 152 (or +61 132 152 from overseas).

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Do I have to pay an annual fee?

The current annual fees for each product are:

American Express Standard ($25) and Gold ($70) annual fees can be waived every year with a qualifying minimum yearly spend. Please call 1300 308 880 for more information on HSBC's American Express credit cards, which are issued by American Express Australia Limited ABN 92 108 952 085.

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Are there any other fees and charges that may apply?

Your HSBC credit card may attract additional fees and charges from time to time. More information is available on our current fees and charges, or call HSBC on 132 152 (or +61 132 152 from overseas).

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What is the interest rate I will pay on my HSBC credit card?

Please refer to our Interest Rates table for information on rates applicable to each product, or call HSBC on 132 152 (or +61 132 152 from overseas).

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