Switch to HSBC

Welcome to HSBC!

We're pleased you've opened a new account with us and we look forward to helping you achieve your financial goals.

To help you with transferring your regular payments to your new HSBC Account, we've developed a quick step-by-step guide to make it as easy as possible.

Before you get started, have this information handy:

• Your new HSBC Account details (BSB, Account Number, Account Name)
• Details of your regular payments (e.g. Utility payments, insurance, memberships, subscriptions)

Then follow these simple steps:

Switch your salary credit from your old account to your new HSBC Account
Download and print the Salary Transfer form, complete it and provide it to your employer.

Transfer your direct debits
Download and print the Direct Debit Transfer form, complete it and send it to your service provider. Complete one form for each service provider.

Transfer your direct credits
Download and print the Direct Credit Transfer form, complete it and send it to your service provider. Complete one form for each service provider.

Close your old account
Once your regular payments have been transferred to your new HSBC account, you can close your old account.

1. How can I switch my salary credit from my old bank account to my new HSBC Account?
Download and print the Salary Transfer form, complete it and provide it to your employer.

2. How do I transfer my direct debit payment arrangements to my new HSBC Account?
Download and print the Direct Debit Transfer form, complete it and send it to your service provider. You will need to complete one form for each service provider you have direct debit arrangements with.

3. How do I transfer my direct credits to my new HSBC Account?
Download and print the Direct Credit Transfer form, complete it and send it to your service provider. You will need to complete one form for each service provider you have direct credit arrangements with.

4. What should I do once I've completed the letters?
Check that all the information in the letters is correct. Ensure all required signatories sign the letters and send each letter to the relevant organisation.

5. What if a regular payment doesn't get switched?
If a payment has not been switched, contact the company you have the regular payment arrangement with.

6. When should I close my old account?
Allow time for all your regular payments to transfer. Once your regular payments have been transferred to your HSBC account, you can close your old account. You should contact your other bank to do this.