FAQ: Get Started with HSBC's Internet Banking

How do I register for Internet Banking?

You will need a Personal Banking Number (PBN) and Access Code to register for Internet Banking online. If you already have these details, simply visit www.hsbc.com.au and click on the "Register" button under "Online Services" in the right hand side box. Make sure you have your PBN and Access Code handy. You will then be requested to set-up a personalised Username and Password which you will use every time you logon.

It simply takes a few minutes to register.

• Are you an existing HSBC customer with NO PBN or Access Code?
  Visit your local HSBC branch to be set up immediately OR
  
  Step 1: Download and complete the application form
  Step 2: Once we have received your completed form, your PBN will be mailed to you
  Step 3: Once you receive your PBN call 1300 308 008, select option 1 and follow the prompts to set up an Access Code.
  You will then be ready to register for Internet Banking by simply following the 4 steps outlined below.
  
  How to register for Internet Banking:
  
  Step 1: Register here or alternatively go to the HSBC home page and click on the "Register" button under "Online Services" in the right hand side box (make sure you have your PBN and Access Code handy)
  Step 2: Enter your PBN and Access Code
  Step 3: Set-up a personalised Username and Password
  Step 4: Once you have done steps 1-3, an Online Security Device will be mailed to you.
  If you already have received your Device from a branch, you will need to activate it online.
• You are not an existing HSBC customer?
  If you are not an existing HSBC customer and would like access to Internet Banking, why not give our Day to Day Account a try - it's an everyday banking account with a $0 monthly account keeping fee.

How do I register Business accounts for Internet Banking?

Simply download and complete the application form at www.hsbc.com.au/serviceforms. You will then be mailed the details you need to access Internet Banking.

For more information on how to register, please call us on 1300 306 543 Monday to Friday from 8am to 8pm (AEST) or +61 29005 8421 if calling from overseas.

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What technology or software do I need to use Internet Banking?

Internet Banking is optimised for the following popular browser versions:

Browser	Operating System
	Windows® XP	Windows Vista	Windows 7
Firefox 3.5+
Internet Explorer 7+
Chrome +
Safari 4 +

If your electronic equipment uses a different operating system or browser version, some Internet Banking functions may not work as expected.

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Which accounts can I access through Internet Banking?

You can access Internet Banking with most personal accounts and Business accounts, with the exception of 'both-to-sign' accounts.

You can access your HSBC Credit Card accounts through HSBC’s Credit Cards Online Service.

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