FAQ: Learn more about Internet Banking

What are the benefits of Internet Banking?

Internet Banking offers a fast, convenient way to bank. Enjoy the convenience of accessing your accounts 24 hours a day, 7 days a week, in Australia and overseas.

Say goodbye to queues and manage your HSBC accounts without having to go to the bank! Plus better still, sending money to overseas accounts through Internet Banking costs less and you earn a bonus 0.05%p.a. for Term Deposits opened online.

What services are available through Internet Banking?

• Check your account balances
• View your recent transactions (including 90 days of transaction history)
• Transfer funds to almost any bank account (in Australia and overseas)
• Pay Bills using BPAY® to over 15,000 organisations (You can schedule a BPAY payment up to 18 months in advance)
• Change your personal details
• Change your Internet Banking Password
• Request a new Access Code
• Check interest rates and foreign currency rates
• Order past statements
• Set-up forward dated instructions for money transfers and bill payments
• Save transfer details for regular payments
• Manage your limits for money transfers and bill payments
• Set up and manage Term Deposit instructions
• Stop cheque payments
• Download account transaction details to Quicken or Money to help with budgeting and forecasting

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What fees and charges apply to Internet Banking?

There are no specific fees or charges that apply when registering for or using Internet Banking*. You will be provided with an Online Security Device at no cost, giving you a superior level of protection when you manage your finances online.

Transfers to overseas accounts incur a charge of only $20 – which is a 20% saving on the fees charged through a branch or telephone. For more information on the charges that apply to your account(s), please refer to Personal financial services charges - your guide.

*Commercial Banking Customers - Please consult your Relationship Manager for information on charges that are applicable to your business.

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Can I add accounts to my Internet Banking profile?

When you register for Internet Banking, you can select the accounts in your customer profile that you wish to view and access using Internet Banking. If you subsequently open any new accounts with HSBC under the same customer profile, these will automatically be added to your Internet Banking profile.

You can add or remove accounts by clicking on the 'Services' link in Internet Banking and choosing 'Select Accounts'. If your full list of accounts are not listed here, please call us on 1300 306 543 Monday to Friday from 8am to 8pm (AEST) or +61 29005 8421 if calling from overseas.

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Can I access my HSBC Credit Card account through Internet Banking?

You cannot access your HSBC Credit Card account through Internet Banking. You will need to register separately for HSBC's Credit Cards Online Service to access your HSBC Credit Card accounts.

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Who do I contact if I experience problems using Internet Banking?

Please call us on 1300 306 543 Monday to Friday from 8am to 8pm (AEST) or +61 29005 8421 if calling from overseas

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I have forgotten my Internet Banking logon details. What should I do?

For a new Password - go to the Internet Banking logon page and provide details of the new password you would like to use. To activate your new password, please call us on 1300 306 543 Monday to Friday from 8am to 8pm (AEST) or +61 29005 8421 if calling from overseas.

If you have forgotten your username - please call us on 1300 306 543 Monday to Friday from 8am to 8pm (AEST) or +61 29005 8421 if calling from overseas.

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I have not received an Online Security Device. What should I do?

When you register for Internet Banking, you will automatically be mailed an Online Security Device. Please allow 5 working days for the Device to reach you (longer for overseas addresses).

If you have not received your Online Security Device within 10 working days, please call us on 1300 306 543 Monday to Friday from 8am to 8pm (AEST) or +61 29005 8421 if calling from overseas.

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I have lost my Online Security Device. What should I do?

Please call us on 1300 306 543 Monday to Friday from 8am to 8pm (AEST) or +61 29005 8421 if calling from overseas.

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My Online Security Device does not work. What should I do?

To display the Security Code, you need to press the grey button on the left hand side of the front of the Device. If a Security Code is not displayed, please call us on 1300 306 543 Monday to Friday from 8am to 8pm (AEST) or +61 29005 8421 if calling from overseas.

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