FAQ: Technical Issues

How can I download my account transaction details?

You can download your account transaction details to Quicken / Money financial software packages. Simply logon to Internet Banking and select 'Accounts', and the 'Download to Quicken/Money' option and follow the screen instructions.

The following software packages are supported:

• QFX (Quicken 2004 for Windows/Quicken 2005 for MAC)
• QIF (Common Interchange Format)
• Common Spreadsheets (Common Delimited Format)

What are the technical requirements for using HSBC's Internet Banking service?

Refer to the details under the 'Getting Started with HSBC's Internet Banking' FAQ section.

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Do I need to have Cookies or Javascript enabled on my computer?

Yes. For Microsoft IE:

• Click on Tools on the browser toolbar and select Internet Options
• Choose the Security page
• Click Custom Level
• Click Allow Cookies that are Stored in your Computer
• Click OK

For Netscape:

• Click Edit on the browser toolbar
• Select Preferences
• Choose Advanced Categories
• Click Accept All Cookies
• Click OK

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What should I do if I experience problems using Internet Banking functions?

Check you are using compatible Operating Systems and web Browser versions. Details can be found under the 'Getting Started with HSBC's Internet Banking' FAQ section.

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Why do I get a message that reads 'Javascript error'?

The Javascript is not completely loaded onto your PC. Follow the instructions below:

• Click on the Refresh button in the browser's top navigation bar
• Re-select the transaction and wait for the loading to be completed
• Proceed again with your transaction
• If this does not help, clear the browser's cache and login again.

To clear the browser's cache:

For Internet Explorer

• Click on View
• Select Internet Options
• Click on General
• Click on Delete Files within the Temporary Internet Files section
• Click OK
• Close and open your browser again

For Netscape Communicator

• Click on Edit
• Choose Preferences
• Click on Advanced
• Select Cache
• Click on Clear Memory Cache
• Click on Clear Disk Cache
• Click OK
• Close and open your browser again

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What should I do if I get a message that reads 'This program has performed an illegal operation'?

You have probably encountered a General Protection Fault.

Close and open your browser again. If this does not work, restart your PC and try again.

If the problem is still there, please call us on 1300 306 543 Monday to Friday from 8am to 8pm (AEST) or +61 29005 8421 if calling from overseas. Or alternatively email us using the 'Contact Us' option.

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