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Internet Banking Security

An unrivalled level of protection when banking online with the HSBC Online Security Device.

Security Online

At HSBC, we understand that security is important to you. That's why we are dedicated to protecting our customers' accounts when they transact online.

HSBC uses a variety of measures to protect your financial information and ensure it is kept safe and secure.
Multi-layer logon Verification
Your financial information is protected by a combination of a unique Username and Password, as well as Security Codes generated by your Online Security Device.
Transaction Verification
When you transfer money or pay bills online, HSBC prompts you for a Transaction Signing Code generated by your Online Security Device. This ensures that only you can authorise payment and transfer requests.
128-bit encryption
HSBC uses the highest level of encryption for information transmitted during an Internet Banking session.
Automatic 'Time-out' feature
As a security measure, your Internet Banking session will automatically shut-down or time-out, out after a period of not being used. You should always close your Internet Banking session when you have finished.

Your Role in Security

You also have a role to play in security

Adopt the following measures to ensure Internet Banking security:

  • Ensure your computer is protected with the latest anti-virus and firewall protection software at all times. Download updates regularly to ensure you have the latest protection.
  • Choose a Password that is memorable to you but not easy to guess by someone else. Passwords that contain combinations of alpha and numeric characters are generally harder to guess.
  • Do not choose a Password that you use for other services. Your Password should be unique to Internet Banking.
  • Change your Internet Banking Password on a regular basis.
  • Never disclose your Internet Banking Password to anyone. A member of HSBC will never ask you for your Password.
  • Do not write your Internet Banking Username together with your Password. Do not write your Password in a recognizable format and never leave your logon details with your Online Security Device.
  • Disable functionality on your computer or browsers that remembers logon details.
If you suspect someone has access to your Internet Banking details, logon to Internet Banking to change your Password and immediately call us on 1300 306 543 Monday to Friday from 8am to 8pm (AEST) or +61 29005 8421 if calling from overseas.