Internet Banking Security

Multi-layer logon verification

Your financial information is protected by a sophisticated combination of a unique Username and Password, and a one-time Security Code generated by your Online Security Device.

Transaction verification

When you transfer money or pay bills online, HSBC prompts you for the Security Code generated by your Online Security Device. This ensures that only you can authorise payment and transfer requests.

128-bit encryption

HSBC uses the highest level of encryption for information transmitted during an Internet Banking session.

Automatic 'Time-out' feature

As a security measure, your Internet Banking session will automatically shut-down or time-out, out after a period of not being used. You should always close your Internet Banking session when you have finished.

You also have a role to play in security

Adopt the following measures to ensure Internet Banking security:

• Ensure your computer is protected with the latest anti-virus and firewall protection software at all times. Download updates regularly to ensure you have the latest protection.
• Choose a Password that is memorable to you but not easy to guess by someone else. Passwords that contain combinations of alpha and numeric characters are generally harder to guess (e.g. a7g3cy91).
• Do not choose a Password that you use for other services. Your Password should be unique to Internet Banking.
• Change your Internet Banking Password on a regular basis.
• Never disclose your Internet Banking Password to anyone. A member of HSBC will never ask you for your Password.
• Do not write your Internet Banking Username together with your Password. Do not write your Password in a recognizable format and never leave your logon details with your Online Security Device.
• Disable functionality on your computer or browsers that remembers logon details.