FAQ: Phone Banking

How do I register for phone banking?

To access Phone Banking, you will need a Personal Banking Number (PBN) and an Access Code.

If you are an existing HSBC customer and DO NOT have a PBN, simply:

How do I access the Credit Cards Phone Banking Service?

HSBC’s Credit Cards Phone Banking service is available 24hrs a day, 7 days a week, by calling 132 152 (or +61 132 152 from overseas). Make sure you have your Credit Card number and Access Code handy.

If you don’t have an Access Code, simply call 132 152 (or +61 132 152 from overseas) and auto-register by keying in the details to a few security questions, and then choose your Access Code.

How do I access phone banking from overseas?

Simply phone +61 2 9005 8187

Can I access phone banking from my mobile phone?

Yes. Simply dial 1300 308 008 from your mobile. Please note standard mobile phone call charges will apply.

I am hearing or speech impaired. Can I still use phone banking?

Users who are deaf or have a hearing or speech impairment can call through the National Relay Service:

• TTY or computer with modem users: Call 133 677, then ask for 1300 308 008 for our Banking Services, or 132 152 for our Credit Cards Services.
• Speak and listen (speech to speech relay) users: Call 1300 555 727, then ask for 1300 308 008 for our Banking Services, or 132 152 for our Credit Cards Services.

What are the fees involved in using phone banking?

Please see our Fees & Charges Brochure