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FAQ: Phone Banking

FAQ's

How do I register for phone banking?

To access Phone Banking, you will need a Personal Banking Number (PBN) and an Access Code.

If you are an existing HSBC customer and DO NOT have a PBN, simply:

Step 1	Click here to download and complete the application form
Step 2	Once we have received your completed form, your PBN will be mailed to you
Step 3	Once you receive your PBN, simply call 1300 308 008 (English) or 1300 309 388 (Cantonese/Mandarin) and select option 1 and follow the prompts

How do I access the Credit Cards Phone Banking Service?

HSBC’s Credit Cards Phone Banking service is available 24hrs a day, 7 days a week, by calling 132 152 (or +61 132 152 from overseas). Make sure you have your Credit Card number and Access Code handy.

If you don’t have an Access Code, simply call 132 152 (or +61 132 152 from overseas) and auto-register by keying in the details to a few security questions, and then choose your Access Code.

How do I access phone banking from overseas?

Simply phone +61 2 9005 8187

Can I access phone banking from my mobile phone?

Yes. Simply dial 1300 308 008 from your mobile. Please note standard mobile phone call charges will apply.

I am hearing or speech impaired. Can I still use phone banking?

Users who are deaf or have a hearing or speech impairment can call through the National Relay Service:

TTY or computer with modem users: Call 133 677, then ask for 1300 308 008 for our Banking Services, or 132 152 for our Credit Cards Services.
Speak and listen (speech to speech relay) users: Call 1300 555 727, then ask for 1300 308 008 for our Banking Services, or 132 152 for our Credit Cards Services.