HSBC Bank Australia

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Getting Started

To access Phone Banking, you will need a Personal Banking Number (PBN) and an Access Code.

If you are an existing HSBC customer and DO NOT have a PBN, simply:

Step 1	Click here to download and complete the application form
Step 2	Once we have received your completed form, your PBN will be mailed to you
Step 3	Once you receive your PBN, simply call 1300 308 008 (English) or 1300 309 388 (Cantonese/Mandarin) and select option 1 and follow the prompts.

Hearing or speech impaired?

Users who are deaf or have a hearing or speech impairment can call through the National Relay Service:

TTY or computer with modem users: Call 133 677, then ask for 1300 308 008
Speak and listen (speech to speech relay) users: Call 1300 555 727, then ask for 1300 308 008