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Internet Banking
Getting Started
Getting Started
To access Phone Banking, you will need a Personal Banking Number (PBN) and a Personal Identification Number (PIN).
If you are an existing HSBC customer and DO NOT have a PBN and PIN, simply follow the steps below:
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Step 1 |
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Step 2 |
Once we have received your completed form, your PBN and PIN will be mailed to you |
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Step 3 |
Once you receive your PBN and PIN, simply call 1300 308 008 (English) or 1300 309 388 (Cantonese/Mandarin) and press option 1 to use Phone Banking |
Hearing or speech impaired?
Users who are deaf or have a hearing or speech impairment can call through the National Relay Service:
- TTY or computer with modem users: Call 133 677, then ask for 1300 308 008
- Speak and listen (speech to speech relay) users: Call 1300 555 727, then ask for 1300 308 008
Security Tips
If you suspect someone has access to your Phone Banking PIN, immediately call us on
1300 308 008 (or +61 1300 308 008 from overseas).
Provide Feedback We would appreciate your feedback on our Phone Banking Service.
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