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Rewards - Frequently Asked Questions

Frequently Asked Questions - Overview

 

Is a rewards program available with my credit card with HSBC?

HSBC offers a range of rewards options, depending on which credit card you have. All of our credit cards are automatically enrolled for free access to our home&Away Privilege Program, delivering Instant Rewards in over 40 countries, simply by using your card.

In addition, the following rewards programs apply at no extra cost:

Classic Rewards Plus~
Platinum Rewards Plus~ or HSBC Qantas Rewards^
Premier Rewards Plus~ or HSBC Qantas Rewards^

The HSBC Credit Card does not qualify for additional rewards.

~ Rewards Plus Program terms, conditions and points capping limits apply.
^ Qantas Points accrue in accordance with and subject to the HSBC Qantas Rewards Terms and Conditions. No points are earned on balance transfers, cash advances and other ineligible transactions. You must be a member of the Qantas Frequent Flyer program and provide your valid membership number to HSBC in order to earn and redeem points. Membership and the earning and redemption of points is subject to the terms and conditions of the Qantas Frequent Flyer program available at qantas.com/terms. Eligible purchases exclude interest free and other promotions, balance transfers, business expenses, cash advances, fees and charges, disputed transactions, BPAY® and any government fee or charge.

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What does the Rewards Plus Program offer me?

HSBC's Rewards Plus Program lets you collect valuable Rewards Plus Points for every dollar you spend (terms and conditions apply). You can redeem Rewards Plus Points on wide range of Rewards including:

  • Travel rewards
  • Shopping and Entertainment Vouchers
  • Financial Rebates
  • Wine program

Find out more about HSBC's Rewards Plus Program.

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I have an HSBC Premier Credit card, what is the difference between the two Reward Programs?

If you have an HSBC Premier Credit Card, you have the option of choosing between HSBC Rewards Plus and HSBC Qantas Rewards.

HSBC Rewards Plus

  • $0 Annual Fee
  • Earn 1 HSBC Rewards Point for every dollar spent on eligible domestic purchases^ and 1.5 HSBC Rewards Points on ineligible international purchases. Redeem for a range of shopping, travel and merchandise rewards.
  • HSBC Premier Rewards for Miles - you can choose to transfer points to leading airline rewards programs, including Velocity Frequent Flyer, AsiaMiles™, and Singapore Airlines' KrisFlyer
  • No points cap
or

HSBC Qantas Rewards

  • $99 Annual Fee
  • Earn 1 Qantas Point for every dollar spent on eligible purchases#
  • Complimentary Qantas Frequent Flyer membership joining fee offer+ (saving you $89.50)
  • No points cap

^ Rewards Program terms and conditions apply.

+ A joining fee usually applies, however HSBC has arranged for this to be waived for HSBC credit card customers opting in to HSBC Qantas Rewards who are not already Qantas Frequent Flyer members - join by visiting qantas.com/hsbcjoin.

# Qantas Points accrue in accordance with and subject to the HSBC Qantas Rewards Terms and Conditions. No points are earned on balance transfers, cash advances and other ineligible transactions. You must be a member of the Qantas Frequent Flyer program and provide your valid membership number to HSBC in order to earn and redeem points. Membership and the earning and redemption of points is subject to the terms and conditions of the Qantas Frequent Flyer program available at qantas.com/terms. Eligible purchases exclude interest free and other promotions, balance transfers, business expenses, cash advances, fees and charges, disputed transactions, BPAY® and any government fee or charge.

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How many Rewards Plus Points do I earn for every dollar I spend?

If your HSBC credit card is linked to the Rewards Plus Program, you will earn one Rewards Plus Points for every dollar you spend on eligible purchases.

HSBC Premier Credit Card holders earn 1 HSBC Rewards Point for every dollar spent on eligible domestic purchases and 1.5 HSBC Rewards Points for every dollar spent on eligible international purchases.

You will not earn Rewards Plus Points on ineligible transactions such as interest free and other promotions, balance transfers, business expenses, cash advances, fees and charges, disputed transactions, BPAY® and any government fee or charge. Terms, conditions and capping limits apply.

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How can I check my Rewards Plus Points balance?

Your can check your Rewards Plus Points balance on your credit card statement (current as at the statement date), using Credit Cards Online, or by calling HSBC on 132 152.

For HSBC Premier customers, please call the HSBC Premier Centre on 1300 301 168.

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Is there a limit on the number of Rewards Plus Points I can earn each year?

There is a limit on the number of Rewards Plus Points you can receive in a 12-month period, as shown below:

Classic 100,000 points per year
Platinum unlimited
Platinum Qantas Frequent Flyer 300,000 points per year
Premier unlimited

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How long do my HSBC Rewards Plus points and Qantas Frequent Flyer points last before they expire?

HSBC Rewards Plus points on all HSBC Rewards Plus Programs expire 36 months after issue.

If your HSBC Rewards Plus points are about to expire you will be reminded in your statement. Please look out for this at the bottom of your transaction summary.

For Qantas Frequent Flyer points, points will not expire as long as you earn or use points (excluding family transfers) through your Qantas Frequent Flyer account at least once every 18 months. This includes earning or using points with our program partners. The time period starts from the date of your last activity (in the case of earning points on eligible flights, that is the date the flight was taken).

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How do I redeem a Reward?

Redeeming your Rewards Plus Points is easy. Simply redeem online at www.hsbc.com.au/redeem, or call 132 152, 24 hours a day, 7 days a week and follow the prompts.

For Platinum Card holders please call 1800 100 287.

HSBC Premier Card holders please call 1300 301 168.

If you haven't already registered for Credit Cards Online you can call us on 132 152 and follow the prompts.

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How long will it take to get my redeemed Reward?

Most Rewards will be delivered within 14 days, however you should allow up to 28 days to receive your Reward.

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Do I get any other benefits with my credit card with HSBC?

Yes, depending on which credit card with HSBC you hold, you can access additional benefits.

Credit Card Benefit For more information
HSBC Credit Card, Classic, Platinum Qantas and Platinum Access to Visa Premium Benefits www.visapremium.com.au
HSBC Premier World Program www.mastercard.com.au/world

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What are HSBC Premier Rewards for Miles?

Redeem your HSBC Premier Rewards Points for miles with leading travel reward partners!

Our best-in-class Rewards Program now offers Premier customers Rewards for Miles.

This enables you to redeem your HSBC Premier Rewards Points for miles with participating travel reward partners including Velocity Frequent Flyer, AsiaMiles™, and Singapore Airlines' KrisFlyer.

HSBC Premier Rewards for Miles Offers
HSBC Premier Rewards for Miles Frequently Asked Questions
HSBC Premier Rewards for Miles Terms and Conditions

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