Rewards - Frequently Asked Questions

HSBC offers a range of rewards options, depending on which credit card you have. All of our credit cards are automatically enrolled for free access to our home&Away Privilege Program, delivering Instant Rewards in over 40 countries, simply by using your card.

In addition, the following rewards programs apply at no extra cost:

The HSBC Credit Card does not qualify for additional rewards.

Back to top

HSBC's Rewards Plus Program lets you collect valuable Rewards Points for every dollar you spend (terms and conditions apply). You can redeem Rewards Points on wide range of Rewards including :

• Flights and travel rewards
• Shopping and Entertainment Vouchers
• Financial Rebates
• Wine program

Find out more information about our Rewards Plus Program.

Back to top

HSBC have teamed up with Travel Plus to give you even more freedom to travel. You can redeem your Rewards Points for flights on any airline, at any time. You can also redeem points for accommodation, packaged holidays, cruises, rail and coach travel.

If there's a flight, hotel room or package available, you can use your Rewards Points or a combination of points and dollars to pay. What's more, you can take advantage of any discounted fares.

You can redeem your Rewards Points for any flight on any airline - there are no black out periods.
Remember if you do not have enough points you can use our Points + Pay option. For any payments on your HSBC credit card you will earn double points.
Call 1300 732 839 to enquire now.

Back to top

If your HSBC credit card is linked to the Rewards Plus Program, you will earn one Rewards Point for every dollar you spend on purchases. You can also earn double Rewards Points by using your HSBC credit card at our Bonus Partners.

You will not earn Rewards Points on cash advances or balance transfers. Terms, conditions and capping limits apply.

Back to top

Your can check your Rewards Points balance on your credit card statement (current as at the statement date), using Credit Cards Online, or by calling HSBC on 132 152.

For HSBC Premier customers, please call the HSBC Premier Centre on 1300 301 168.

Back to top

HSBC does not currently offer 'cash back' in exchange for Rewards Points at this moment in time. You are able to redeem rebates into your Home Loan or Savings account or Travel or Education Rebates back on to your HSBC credit card. Find out more details on the Rewards currently available for redemption.

Back to top

There is a limit on the number of Rewards Points you can receive in a 12-month period, as shown below:

Back to top

Rewards Points on all HSBC Rewards Plus Programs expire 36 months after issue.

If your points are about to expire you will be reminded in your statement. Please look out for this at the bottom of your transaction summary.

Back to top

As an HSBC Platinum cardholder, you can choose almost anything you like when redeeming rewards. So your rewards really are as unlimited as your imagination! Simply provide HSBC with the details of the reward you would like, and we will calculate the points required to redeem it.

Unlimited Rewards redemption is subject to availability. Terms and conditions apply. To redeem your rewards, check out the Rewards Plus website or call 1800 100 287.

Back to top

Redeeming your Rewards Points is easy. Simply redeem online at www.hsbc.com.au/redeem, or call 132 152, 24 hours a day, 7 days a week and follow the prompts.

For Platinum Card holders please call 1800 100 287.
HSBC Premier Card holders please call 1300 301 168.

If you haven't already registered for Credit Cards Online you can call us on 132 152 and follow the prompts.

Back to top

Most Rewards will be delivered within 14 days, however you should allow up to 28 days to receive your Reward.

Back to top

Yes, depending on which credit card with HSBC you hold, you can access additional benefits.

Back to top