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Rewards - Frequently Asked Questions

Frequently Asked Questions - Overview

 

Is a rewards program available with my credit card with HSBC?

HSBC offers a range of rewards options, depending on which credit card you have. All of our credit cards are automatically enrolled for free access to our home&Away Privilege Program, delivering Instant Rewards in over 40 countries, simply by using your card.

In addition, the following rewards programs apply at no extra cost:

Classic     Rewards Plus
Gold     Rewards Plus Gold
Platinum     Rewards Plus Platinum
Premier   HSBC Rewards Plus or HSBC Qantas Rewards~

The HSBC Credit Card does not qualify for additional rewards.

~ There are two Reward Programs available. Unless you choose the HSBC Qantas Rewards Program, you will automatically be enrolled in the HSBC Rewards Plus program. Under the HSBC Rewards Plus program you will earn 1.25 HSBC Reward Plus points for every $1 of eligible spend. Under the HSBS Qantas Rewards Program, if you choose it, you will earn one Qantas Frequent Flyer point for every $1 spent on eligible purchases . You do not earn points on cash and cash related transactions. The annual HSBC Qantas Rewards Program fee is $99. Points earn is subject to the terms and conditions of the HSBC Qantas Rewards program. You must be a member of the Qantas Frequent Flyer program in order to earn or redeem Qantas Frequent Flyer points. Memberships and points of the Qantas Frequent Flyer program are subject to the terms and conditions for that program. See qantas.com/frequentflyer for further information. A joining fee usually applies.

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What does the Rewards Plus Program offer me?

HSBC's Rewards Plus Program lets you collect valuable Rewards Plus Points for every dollar you spend (terms and conditions apply). You can redeem Rewards Plus Points on wide range of Rewards including:

  • Travel rewards
  • Shopping and Entertainment Vouchers
  • Financial Rebates
  • Wine program

Find out more information about our .

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I have an HSBC Premier Credit card, what is the difference between the two Reward Programs?

If you have an HSBC Premier Credit Card, you have the option of choosing between HSBC Rewards Plus and HSBC Qantas Rewards.

HSBC Rewards Plus

  • $0 Annual Fee
  • Earn 1.25 HSBC Rewards points for every dollar spent on eligible purchases^ and redeem on a range of shopping, travel and merchandise rewards
  • HSBC Premier Rewards for Miles - you can choose to transfer points to leading airline rewards programs, including AsiaMiles™ and Singapore Airlines' KrisFlyer
  • No points cap
or

HSBC Qantas Rewards

  • $99 Annual Fee
  • Earn 1 Qantas Frequent Flyer point for every dollar spent on eligible purchases#
  • Complimentary Qantas Frequent Flyer membership joining fee offer+ (saving you $89.50)
  • No points cap

^Rewards Program terms, conditions.

#Qantas Frequent Flyer points accrue in accordance with and subject to the HSBC Qantas Rewards terms and conditions. You must be a member of the Qantas Frequent Flyer program and provide your valid membership number to HSBC in order to earn and redeem points. Membership and Qantas Frequent Flyer points are subject to the terms and conditions of the Qantas Frequent Flyer program available at qantas.com/frequentflyer. A joining fee usually applies, however, HSBC has arranged for this to be waived until 30 June 2012 for HSBC Premier World MasterCard customers opting in to HSBC Qantas Rewards who are not already Qantas Frequent Flyer members - join by visiting qantas.com/hsbcpremierjoin

+A joining fee usually applies, however HSBC has arranged for this to be waived for HSBC Credit Card customers opting in to HSBC Qantas Rewards who are not already Qantas Frequent Flyer members - join by visiting qantas.com/hsbcjoin

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How many Rewards Plus Points do I earn for every dollar I spend?

If your HSBC credit card is linked to the Rewards Plus Program, you will earn one Rewards Plus Points for every dollar you spend on eligible purchases.

HSBC Premier Credit Card holders earn 1.25 Rewards Plus Points per dollar spent on eligible purchases.

You will not earn Rewards Plus Points on ineligible transactions such as cash advances or balance transfers. Terms, conditions and capping limits apply.

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How can I check my Rewards Plus Points balance?

Your can check your Rewards Plus Points balance on your credit card statement (current as at the statement date), using Credit Cards Online, or by calling HSBC on 132 152.

For HSBC Premier customers, please call the HSBC Premier Centre on 1300 301 168.

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Is there a limit on the number of Rewards Plus Points I can earn each year?

There is a limit on the number of Rewards Plus Points you can receive in a 12-month period, as shown below:

Classic 100,000 points per year
Gold 120,000 points per year
Platinum unlimited
Platinum Qantas Frequent Flyer 300,000 points per year
Premier unlimited

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How long do my HSBC Rewards Plus points and Qantas Frequent Flyer points last before they expire?

HSBC Rewards Plus points on all HSBC Rewards Plus Programs expire 36 months after issue.

If your HSBC Rewards Plus points are about to expire you will be reminded in your statement. Please look out for this at the bottom of your transaction summary.

For Qantas Frequent Flyer points, points will not expire as long as you earn or use points (excluding family transfers) through your Qantas Frequent Flyer account at least once every 18 months. This includes earning or using points with our program partners. The time period starts from the date of your last activity (in the case of earning points on eligible flights, that is the date the flight was taken).

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How do I redeem a Reward?

Redeeming your Rewards Plus Points is easy. Simply redeem online at www.hsbc.com.au/redeem, or call 132 152, 24 hours a day, 7 days a week and follow the prompts.

For Platinum Card holders please call 1800 100 287.

HSBC Premier Card holders please call 1300 301 168.

If you haven't already registered for Credit Cards Online you can call us on 132 152 and follow the prompts.

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How long will it take to get my redeemed Reward?

Most Rewards will be delivered within 14 days, however you should allow up to 28 days to receive your Reward.

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Do I get any other benefits with my credit card with HSBC?

Yes, depending on which credit card with HSBC you hold, you can access additional benefits.

Credit Card Benefit For more information
HSBC Credit Card, Classic, Gold and Platinum Access to Visa Entertainment www.visaentertainment.com.au
Platinum Platinum Concierge Service  
HSBC Premier Access to MasterCard Moments
Exclusive invitations to HSBC Premier events
www.mastercardmoments.com.au

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What are HSBC Premier Rewards for Miles?

Redeem your HSBC Premier Rewards Points for miles with leading travel reward partners!

Our best-in-class Rewards Program now offers Premier customers Rewards for Miles.

This enables you to redeem your HSBC Premier Rewards Points for miles with participating travel reward partners including Asia Miles™ and Singapore Airlines KrisFlyer.

HSBC Premier Rewards for Miles Offers
HSBC Premier Rewards for Miles Frequently Asked Questions
HSBC Premier Rewards for Miles Terms and Conditions

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