Online Banking Help | Manage Bank Account Online

Discover all our ways to bank

Discover all the different ways you can bank with us. Whether you like banking online from your kitchen table, talking things through over the phone or meeting in person, we're here to help.

Mobile banking

Pay bills, transfer money securely and see your account balance anytime, anywhere – on your smartphone or tablet with the HSBC Australia app.

Download the HSBC Australia app

HSBC Online Banking

HSBC Online Banking is a fast, convenient and secure way to do your banking. It's easy to pay bills, transfer funds, order statements and more.

Find an HSBC branch

If you prefer, you can visit our friendly team in any HSBC Australia branch. Use our branch locator tool to find your nearest HSBC branch.

Phone banking

Get access to our automated banking services or speak to an expert, over the phone from anywhere in the world.

Help and support with everyday banking

Find help that meets your needs, so you can manage your finances anytime.

Frequently asked questions (FAQs)

What mobile devices does the HSBC Australia app support?

You can use the HSBC Australia app on iPhone, iPad and iPod Touch with iOS/iPadOS version 15.0 or above, and Android devices with aOS version 11 or above.

You can check the version of your operating system in device settings, and then update to the latest version if required. In some instances, your device may not be compatible with newer versions and you may need to upgrade your device.
How do I register for online banking?
Download the HSBC Australia app via the App Store or Google Play. Open the app and select 'Not registered for online banking'.

You'll need the following information to register:

Your account number (last 3 digits of the Bank-State-Branch (BSB) number and 9-digit account number), which is found on the back of your debit card. If you're using a credit card, you'll need your 16-digit credit card number.

Your ID (eg, driving license / passport number).

Your mobile number that you have registered with us.

You can then follow the prompts to set up your username and password.
What can I do to avoid being scammed?

Fraud and scams can happen to anyone, so it’s important that we work together. We’ve got controls in place to protect you, but learning about common scams and tactics criminals use can help you spot when something’s not right.

For more tips on how to protect yourself, visit our fraud and scams page.

Ways to Bank

Discover all our ways to bank

Help and support with everyday banking

Help with common banking tasks

Sending money

Setting up your mobile wallet

Opening an account

Frequently asked questions (FAQs)

What mobile devices does the HSBC Australia app support?

How do I register for online banking?

What can I do to avoid being scammed?

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