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Common questions for HSBC bank accounts

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Day to Day Account

How do I apply to access online banking?

To register for HSBC's internet banking service please call our Customer Service Centre on 132 152 (+612 9005 8511 if calling from overseas).

For HSBC Premier customers, please call the HSBC Premier Centre on 1300 301 168 (or +612 9005 8192 if calling from overseas).

How soon will I receive my HSBC Day To Day account details and tools?

If you opened your HSBC Day To Day account at a branch, you will be able to use the account immediately, however it will take a few days for you to receive your Visa Debit Card and PIN which is required for ATM, EFTPOS and other Visa Debit transactions. However, if you have registered for online banking and have included a valid mobile number, your PIN may be sent directly to your mobile phone in the form of a password protected SMS text within 2-4 days. If you do not wish to receive your PIN via SMS text message, please ignore your initial SMS text message PIN prompt and you will automatically be mailed your new PIN within 2-4 days.

If you applied for your HSBC Day To Day account online or over the phone, we will write to you to advise you when your account has been opened, at which time, your account is available for use and you will shortly afterwards receive your Visa Debit Card and PIN, your Phone Banking Number and Online Security Device which provide full access to your account.

How soon will I be able to use my HSBC Day To Day Account after I apply for it?

If you opened your HSBC Day To Day account at a HSBC Branch, you will be able to use the account immediately, however it will take a few days for you to receive your Visa Debit Card and PIN which is required for ATM, EFTPOS and other Visa Debit transactions.

If you applied for your HSBC Day To Day account online or over the phone, we will write to you to advise you when your account has been opened, at which time your account is available for use and you will shortly afterwards receive your Visa Debit Card and PIN, your Phone Banking Number and Online Security Device which provide full access to your account.

How do I apply for an HSBC Day To Day Account?

Three simple ways to apply for an HSBC Day To Day account:

  • Apply for your HSBC Day To Day account online.
  • Visit your local HSBC Branch.
  • Contact our Customer Service Centre on 1300 308 008 to apply over the phone with the help of one of our consultants - the phone service is available Monday to Friday from 8:00am to 8:00pm AEST.

How do I transfer my regular payments to my new HSBC Account?

Use this quick step-by-step guide to transfer your regular payments to your new HSBC Account.

Is there a minimum opening balance required to open an HSBC Day To Day account?

No, there is no minimum opening balance required to open an HSBC Day To Day account.

What fees apply to the HSBC Day To Day Account?

No fees apply for domestic transactions, however, fees apply for overseas transactions and selected services at the teller. For full details, please refer to our current Personal Financial Services Charges - Your Guide.

Are there daily withdrawal limits for my HSBC Day To Day account?

The daily withdrawal limit for your HSBC Day To Day account is $1,000 per day combined ATM/EFTPOS withdrawal and $10,000 for Visa daily purchase limit.

You can increase your limits by completing the HSBC ATM and Visa Debit Card Daily limit amendment request. This form can be found in the Savings and Deposit Account Forms section of the website, in any HSBC Branch, or contact our Customer Service Centre on 1300 308 008 and we can send you one.

How do I link my HSBC Day to Day account with another account?

The HSBC Day to Day Account can be linked to an HSBC Serious Saver Account. You can do this by completing the HSBC Serious Saver: Nominated Account Details and Client Acknowledgement Form. This form can be found in the Savings and Deposit Account Forms section of the website, at your local HSBC Branch, or call our Customer Service Centre on 1300 308 008 and we can send you one.

How do I close my HSBC Day To Day account?

To close your HSBC Day To Day account, we require a written instruction to do this. You can mail your request to us or visit an HSBC Branch and we'll be able to assist you.

How do I change my address for my HSBC Day To Day account?

Three simple ways to update your address for your HSBC Day To Day account:

  • Send a secure email through Personal Internet Banking.
  • Visit your local HSBC Branch.
  • Contact our Customer Service Centre on 1300 308 008 to apply over the phone with the help of one of our consultants - the phone service is available 24 hours a day, 7 days a week.

How is the interest calculated on my HSBC Day To Day account?

Interest is calculated daily on the total closing balance of your HSBC Day To Day account.

My HSBC Day To Day account has been locked because I haven't used it. How do I re-activate it?

To re-activate your HSBC Day To Day account, contact our Customer Service Centre on 1300 308 008 or visit a HSBC Branch and we'll be able to assist you.

How do I access my HSBC Day To Day account?

You can access your HSBC Day To Day account anytime you like using our HSBC Mobile Banking app, HSBC Internet Banking or HSBC Phone Banking, on 1300 308 008. All 3 options are available 24 hours a day, 7 days a week.

Flexi Saver Account

Is there a minimum opening because for Flexi Saver?

No, there is no minimum opening or ongoing balance required for the Flexi Saver account.

How do I set up a joint Flexi Saver account?

To apply for a joint Flexi Saver account, simply click on apply now and select ‘Joint Account’.

How do I apply for a Flexi Saver account?

You can apply online in under 10 minutes; it’s fast, convenient and easy. Simply have your photo identification such as your driver’s license or passport handy. Apply now.

You can also apply for a Flexi Saver at any HSBC Branch or by calling 1300 308 008.

If you are an existing HSBC customer with Internet Banking, simply login and select ‘Apply now’ from the left hand menu and ‘Express Apply’.

What fees apply to Flexi Saver?

No account specific fees apply for Flexi Saver and there is no monthly account fee; however, special services fees and charges may apply for selected services.

For full details, please refer to our Personal Financial Services Charges - Your Guide.

What foreign currencies can I open my Flexi Saver in?

Flexi Saver is available in major foreign currencies, check in branch or view the latest list Online.

What is the Flexi Saver interest rate?

How is the interest on my Flexi Saver calculated?

Interest is calculated daily on the closing balance of your Flexi Saver, on balances up to AUD$5 million. Interest is payable monthly.

What is the Flexi Saver Loyalty Bonus rate?

To help you reach your savings goals sooner, as a Flexi Saver customer you can receive a Loyalty Bonus each month on balances up to AUD$5 million in AUD Flexi Saver accounts. Simply ensure your balance is at least $300 higher (excluding interest) on the last business day of the month (compared to the first business day). It's our way of giving your savings a little extra boost. The loyalty bonus is not available on foreign currency accounts.

The Loyalty Bonus will be applied the month after the balance increase.

What accounts can I link to my Flexi Saver?

You can transfer money instantly from your Flexi Saver to any HSBC Australia bank account, or you can transfer money to any Australian bank account.

If HSBC changes the Flexi Saver interest rate, will it apply to my Flexi Saver?

Yes. The Flexi Saver standard variable and Loyalty Bonus rates are variable and if we change the rate it will be applied to your Flexi Saver from the effective date.

How can I access money in my Flexi Saver?

You can transfer money in AUD instantly from your Flexi Saver to any HSBC Australia bank account, or you can transfer money to any Australian bank account.

You can access your account via HSBC Branches, Phone, Internet or Mobile Banking.

What happens if I can't increase my balance by $300 in a particular month?

We understand that things come up from time to time and that you may not be able to increase your balance by at least $300 (excluding interest) some months. While you won’t qualify for the Loyalty Bonus, you’ll still receive the competitive standard variable rate. And because the Loyalty Bonus eligibility is reviewed monthly, you have the opportunity for meeting the criteria the following month.

How do I quality for the Loyalty Bonus?

Simply ensure your balance is at least $300 higher (excluding interest) on the last business day of the month (compared to the first business day), to enjoy a Loyalty Bonus on AUD Flexi Saver balances up to AUD$5 million the following month.

If you miss increasing your balance by $300 or more (excluding interest) in one month you’ll still receive our competitive standard variable rate, and will have another opportunity to qualify for the Loyalty Bonus rate the following month.

The Loyalty Bonus is currently available on AUD Flexi Saver accounts only.

Is the Loyalty Bonus available on foreign currency Flexi Saver accounts?

No, the Loyalty Bonus is currently only available on AUD Flexi Saver accounts.

Will the Loyalty Bonus apply to my full balance?

The Loyalty Bonus is applied to balances up to AUD$5 million.

No interest is payable on the portion of the balance over AUD$5 million.

When will the Loyalty Bonus be applied?

The Loyalty Bonus rate is applied for the month after your balance increase and paid as a single payment along with your standard variable interest payment. Interest payments are generally made on the 28th day of each month. On your statement, you will see one interest payment which includes the standard variable rate and the Loyalty Bonus (if applicable).

For example: During August your balance increased by $600 (excluding interest) from the first to the last business day of the month. You qualify for the Loyalty Bonus therefore during September, your interest will be calculated at the Loyalty Bonus rate. The Loyalty Bonus will be applied to your balance in September, calculated daily and paid to you at the end of the month.

Serious Saver Account

How soon will I receive my HSBC Serious Saver account details and tools?

Your HSBC Serious Saver Account Number, BSB number, Personal Banking Number (PBN), and Online Security Device (OSD) will be sent to you in the mail once we receive your paperwork and have verified your identity and opened your account.

How do I apply for an HSBC Serious Saver account?

Three simple ways to apply for an HSBC Serious Saver account:

  1. Apply for your HSBC Serious Saver account online.
  2. Contact our Customer Service Centre on 1300 308 008 to apply over the phone with the help of one of our consultants - the phone application service is available Monday to Friday from 8:00am to 8:00pm AEST.
  3. Apply in any HSBC Branch.

Who can open an HSBC Serious Saver account?

The following criteria apply to opening an HSBC Serious Saver account:

  • You must be 18 years of age or older;
  • You must have a valid and accessible email address;
  • You must be able to link your HSBC Serious Saver to an (your nominated) Australian deposit account with the same name;
  • You must be comfortable opening and operating your HSBC Serious Saver account online or over the phone; and
  • HSBC Serious Saver is available as a personal account only. It is not available to trusts, businesses or companies.

Can we open a joint HSBC Serious Saver account?

Yes, your HSBC Serious Saver can be set up as a joint account. Just follow the online application process and click on the 'Joint Account' option.

Please note, the HSBC Serious Saver is not available where you require both parties to authorise transactions. The Joint Account must be linked to a nominated joint account in the same name. The maximum number of people who can open a Joint Account is two.

Is there a minimum opening balance required to open an HSBC Serious Saver account?

No, there is no minimum opening balance required with opening an HSBC Serious Saver account.

Is there a maximum balance for an HSBC Serious Saver account?

There is no maximum balance, however interest will only be payable up to $1,000,000.

Can I have more than one HSBC Serious Saver account?

No, each customer can only open one HSBC Serious Saver account.

If your HSBC Serious Saver is closed, you cannot open another HSBC Serious Saver at any time within three months from the date of closure of your previous HSBC Serious Saver.

What fees apply to the HSBC Serious Saver account?

Your HSBC Serious Saver has no bank or account fees.

When is interest paid on my HSBC Serious Saver account?

Interest is payable monthly on your HSBC Serious Saver account. Interest will not be payable in any month where you have either made a withdrawal or closed your HSBC Serious Saver account. Interest is generally payable on the 28th day of each month, however, when the 28th (interest payable date) falls on either a weekend or national public holiday, the interest payable date becomes the first next available business day.

The monthly withdrawal period is the period where making a withdrawal from the account will render the applicable Monthly Interest not payable. The monthly withdrawal calculation period ends on the last business day before the Monthly Interest payable date (which is generally the 28th). Any non business days (weekends and national public holidays) that fall between the monthly withdrawal calculation period end date and the monthly interest payable date will count towards the next monthly withdrawal calculation period.

Once my HSBC Serious Saver account is open, how do I deposit money into the account?

You can deposit money into your HSBC Serious Saver account in a number of quick and convenient ways. Deposits can be made electronically from your Nominated Account to your HSBC Serious Saver, by either Internet Banking or Phone Banking.

You cannot transfer funds into your HSBC Serious Saver (via Mobile Banking, Internet Banking or Phone Banking) from any account other than your Nominated Account.

How do I transfer money between my HSBC Serious Saver account and Nominated Account?

You can only deposit funds to your HSBC Serious Saver account by transferring funds from your Nominated Account. Your Nominated Accounts financial institution may require you to register to use a 'Third Party Transfer' or 'pay anyone' service and may impose daily limits. Please contact your financial institution for more details.

To withdraw money from your HSBC Serious Saver account, you must transfer the amount you wish to withdraw back to your Nominated Account, and then withdraw the amount from the Nominated Account.

Are there daily withdrawal limits for my HSBC Serious Saver account?

Yes. The maximum daily limit you can withdraw from your HSBC Serious Saver account is $500,000. The $500,000 daily account limit applies to all your HSBC accounts which have the same Personal Banking Number (PBN), therefore you may exceed your account limit if you have withdrawn or transferred funds using the same PBN from other HSBC accounts.

How is interest calculated on my HSBC Serious Saver account?

Interest for your HSBC Serious Saver account is calculated daily on the closing balance of your HSBC Serious Saver up to $1,000,000. Interest is payable monthly. Interest will not be payable in any month where you have either made a withdrawal or closed your account.

How do I find out what the current interest rate is?

The current interest rate is always available at the HSBC Website or by calling Phone Banking Centre on 1300 308 008.

What is a Nominated Account?

A Nominated Account is the personal Australian bank account you choose to link to your HSBC Serious Saver account. Your Nominated Account must be in the same name(s) as your HSBC Serious Saver.

How do I withdraw money from my HSBC Serious Saver account?

To withdraw money from your HSBC Serious Saver account you can use HSBC Mobile Banking, HSBC Internet Banking or Phone Banking to transfer funds back to your Nominated Account. For security reasons, you can only withdraw funds to the Nominated Account linked to your HSBC Serious Saver.

How do I change my Nominated Account details?

You can change these details by completing the HSBC Serious Saver Change of Nominated Account Form, returning it to us with original bank issue statements from both your existing and new nominated accounts. Your new Nominated Account statement must be less than 3 months old.

How do I access my HSBC Serious Saver account?

You can access your HSBC Serious Saver account anytime you like using our HSBC Mobile Banking App, HSBC Internet Banking, or HSBC Phone Banking, on 1300 308 008. All 3 options are available 24 hours a day, 7 days a week.

Deposits and withdrawals from the account can be made through your linked bank account.

HSBC Visa Debit Card

How do I activate my HSBC Visa Debit Card?

You will need to activate your HSBC Visa Debit Card before you can use it. We send your card to you as 'inactive' for security reasons. To activate your HSBC Visa Debit Card simply call our Customer Service Centre on 1300 416 828 (or +61 2 9005 8220 if overseas) and follow these simple steps:

  • Press 1 for 'Bank Account Services and HSBC Visa Debit Card Activation'
  • Enter your Account Number or Personal Banking Number.
  • Enter your Access Code and answer a few questions for verification.

I haven't received my HSBC Visa Debit Card and it's been more than 5 business days since I requested it. How do I check?

Please check that it has been more than 5 business since you requested your new card (if your card is being sent to an address outside Australia, please allow to 10-14 business days). Please call our Customer Service Centre on 1300 308 008 (or +612 9005 8220 if calling from overseas) to let us know.

We'll check when your request for a new card was processed and that we have your correct mailing address. We can then organise a replacement card and PIN to be sent.

I haven't received my HSBC Visa Debit Card PIN and it's been more than 7 business days. How do I get another one sent to me?

Please contact our Customer Service Centre on 1300 308 008 (or +612 9005 8220 if calling from overseas) to check when your PIN request was processed. Your HSBC Visa Debit Card PIN is usually mailed within 3-7 business days.

If you are registered for HSBC's internet banking services and have included a valid mobile number, your PIN may be sent directly to your mobile phone in the form of a password protected SMS text. If you do not wish to receive your PIN via SMS text message, please ignore your initial SMS text message PIN prompt and you will automatically be mailed your new PIN 3-7 business days after you receive this text message.

How do I apply for an HSBC Visa Debit Card?

If you are an existing customer, simply download and complete the Visa Debit Card Application Form and submit it to us. Or you can request a card in any HSBC Australia branch. Find out more about the HSBC Visa Debit Card.

Can I link more than one account to my HSBC Visa Debit Card?

Yes, you can link up to two accounts to your HSBC Visa Debit Card.

The primary account is linked to your card and will be the source of funds for purchases and you can also link a second account for more convenient access to your funds.

What fees will I incur if I use my HSBC Visa Debit Card overseas?

For fees relating to using your HSBC Visa Debit Card overseas, please refer to our current Personal Financial Services Charges - Your Guide.

What is Visa's Zero Liability?

With Visa's Zero Liability Policy you are covered for any fraudulent or unauthorized transactions. You can use your card with no risk of loss, covered against proven fraud that you did not contribute to. All suspect or fraudulent transactions are subject to investigation. Visa's Zero Liability subject to investigation of unauthorised transaction.

Why are my Available Balance and Current Balance different?

The Available Balance shows funds that are ready for you to use straight away. The Current Balance is the amount that may include card authorisations waiting to be processed or cheques to be cleared.

How do I dispute a transaction on my HSBC Visa Debit Card?

To dispute a transaction on your HSBC Visa Debit Card, complete the Transaction Dispute Form and return it to HSBC within 30 days of the posted date of the transaction.

When I get a replacement or reissued HSBC Visa Debit Card, will the card number change?

The HSBC Visa Debit Card number will change for lost, stolen or damaged replacement cards for security reasons, however it will not change for reissued cards (on expiry). Remember to update any recurring payments with the merchant or debiting organisation if your HSBC Visa Debit Card number changes.

Contact our Customer Service Centre on 1300 308 008 as quickly as possible to report your card lost. We will issue you a replacement card with a new card number, and a new PIN. This is a security measure in case your lost card and PIN have been compromised.

Can I choose my PIN for my HSBC Visa Debit Card?

We will provide you with a PIN for your HSBC Visa Debit Card, which you can change anytime at any HSBC ATM in Australia, once you have activated your card.

My HSBC Visa Debit Card PIN isn't working. How do I get it reset?

Contact our Customer Service Centre on 1300 308 008 to discuss the problem. If we are unable to resolve it for you, we may issue a replacement card with a new card number, and a new PIN.

I've forgotten my HSBC Visa Debit Card PIN. How do I order a new one?

If you've forgotten your existing PIN, simply complete the ATM and HSBC Visa Debit Card Maintenance Form and return it to HSBC. Your new PIN will be mailed to you within 2-4 days.

If you have registered for online banking and have included a valid mobile number, you may receive your new PIN via SMS text message, which is sent straight to your mobile phone in the form of a password protected SMS text within 2-4 days. If you do not wish to receive your PIN via SMS text, please ignore your initial SMS text message PIN prompt and you will automatically be mailed your new PIN within 2-4 days.

My HSBC Visa Debit Card has been locked or cancelled because I haven't used it. How do I reactivate it?

Unfortunately, once you HSBC Visa Debit Card becomes 'inactive' after 24 months of non-use, we are unable to reactivate it for security reasons. We can simply issue you with a new card and PIN instead.