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Financial relief measures for HSBC customers in Australia

Find out about the relief measures available to HSBC customers in Australia.

To help alleviate your financial burden during COVID-19, we have made a series of relief and support measures available around Home Loans, Term Deposits, Contactless Payments and payment holidays.

Repayment deferral

You can apply to defer Home Loan, Personal Loan and Credit Card repayments by up to 6 months, with a review after the first 3 months. Visit our repayment deferral page for more information and to get started.

Term Deposits

We're waiving our standard interest rate reduction and $30 administration fee if you need access to your Term Deposit prior to maturity. These fees will be waived from Monday 30th March.

If you are interested in a new Term Deposit, we have several competitive rates available right now.

Waiver of dishonour fees for retail products

As of Friday the 10th of July 2020 we will be waiving dishonour fees and return fees until further notice. This temporary change will be applicable to transaction and savings accounts, credit cards, personal loans and home loans. These fees ordinarily apply when a transaction is made by cheque, automatic payment (e.g. of personal or home loan repayments) or direct debit, but is declined due to having insufficient funds in the account.

Table for waiving dishonour fees and return fees
Fee type
Previous Fee
New Fee
Direct Debit dishonour
$5
Nil
Cheque dishonour
$5
Nil
Periodical Payment dishonour
$10
Nil
Home Loans return fee
$5
Nil
Personal Loans & Credit Card return fee
$5
Nil
Table for waiving dishonour fees and return fees
Fee type
Direct Debit dishonour
Previous Fee
$5
New Fee
Nil
Fee type
Cheque dishonour
Previous Fee
$5
New Fee
Nil
Fee type
Periodical Payment dishonour
Previous Fee
$10
New Fee
Nil
Fee type
Home Loans return fee
Previous Fee
$5
New Fee
Nil
Fee type
Personal Loans & Credit Card return fee
Previous Fee
$5
New Fee
Nil

Contactless Payment PIN limit increase

The limit for contactless card transactions requiring a PIN, on all HSBC debit and credit cards, has been temporarily increased from $100 to $200 to help reduce the risk of Covid-19 transmission.

The new temporary limit is being rolled-out progressively and will only be available at certain merchants, hence, you should follow the PIN pad prompts at all times.

All transactions will continue to be monitored by HSBC's advanced fraud monitoring systems and our customers will not be liable for any unauthorised transactions.

It is vital that you continue to keep your card safe at all times to protect against theft and check your account often. If you lose your card or have any concerns about unauthorised transactions on your account, please contact us immediately.

For more information on our products, simply call our contact centre on 1300 309 388 or speak with us in-branch. 

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You can apply to defer home loan, personal loan and credit card repayments by up to 6 months, with a review after the first 3. Visit our Repayment Deferral page for more information and to get started.

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