Top of main content
A man using laptop and drinking a cup of coffee at living room; image used for HSBC Australia Coronavirus guidance.

Coronavirus guidance

We know many of you are worried about how your finances might be affected by coronavirus. To help you through these uncertain times, we are here to provide you with up-to-date guidance on banking, as well as financial relief and support measures available.

Find what you're looking for

Chat icon; image used for for HSBC Australia contact us.
 

If you need to, you can still call, chat or email to speak to one of our team members.

News icon; image used for about.HSBC Australia News and media.
 

You can do all your online banking from the comfort of your own home.

Confidential icon; image used for HSBC Australia Against Fraud hub.
 

We are aware of fraudulent calls and emails circulating. Stay up to date with the latest news.

Location icon; image used for HSBC Australia branch finder.
 

View our Branch Finder for the latest information on branch hours.

Financial Hardship Assistance

You can apply to defer home loan, personal loan and credit card repayments by up to 6 months, with a review after the first 3. Visit our Repayment Deferral page for more information and to get started.

Financial Relief

HSBC has outlined new measures to help customers experiencing disruption to their financial affairs as a result of COVID-19. Here are some of the ways we can help:

Credit cards, personal loans and home loans

  • A 0.50% reduction in one, two and three-year Premier fixed rate home loans for owner occupiers paying principal and interest. The new fixed rates of 2.25% p.a. for each of these periods will be available from Monday 30 March. Our standard fees will be waived for existing home loan customers who wish to switch from a standard variable rate to a fixed rate product. Excludes Loan to Value Ratio (LVR) above 80%.
  • While standard variable rates across our home loan products will be maintained at existing levels, HSBC's headline Home Value home loan is already one of the lowest in the market at 2.65% p.a.
  • You can apply to defer home loan, personal loan and credit card repayments by up to 6 months, with a review after the first 3. 

Term deposits

  • We're waiving our standard interest rate reduction and $30 administration fee if you need access to your Term Deposit prior to maturity. These fees will be waived from Monday 30th March.
  • If you are interested in a new term deposit, we have several competitive rates available right now. Click here to find out more.

 

We can offer flexible solutions for your individual circumstances. Financial assistance may include options such as: deferral of scheduled loan repayments, waiving fees or charges, and/or interest free periods.

For more information on our products, simply call our contact centre or speak with us in-branch.

Contactless Payment PIN limit increase

The limit for contactless card transactions requiring a PIN, on all HSBC debit and credit cards, has been temporarily increased from $100 to $200 to help reduce the risk of Covid-19 transmission.

The new temporary limit is being rolled-out progressively and will only be available at certain merchants, hence, you should follow the PIN pad prompts at all times.

All transactions will continue to be monitored by HSBC's advanced fraud monitoring systems and our customers will not be liable for any unauthorised transactions.

It is vital that you continue to keep your card safe at all times to protect against theft and check your account often. If you lose your card or have any concerns about unauthorised transactions on your account, please contact us immediately.

Travel insurance

HSBC offers our customers travel insurance through Allianz Australia Insurance Limited. This includes travel insurance with your eligible HSBC credit or debit card.

The Allianz Travel team is currently experiencing longer than usual wait times. If you need to make an urgent travel claim, we encourage you to do so online. Simply follow the steps below:

  1. Go to the Travel Claims website.
  2. Log in using your travel insurance policy number, name and date of birth.

If you are currently overseas and require urgent medical assistance, please call Allianz directly on: +617 3305 7499.

During this difficult time in our community we're here to help you in any way we can. Please contact our team should you need any support or assistance.

Banking from home

A desk with books, laptop, personal notebook, a plants and a cup of tea; image used for HSBC Australia online banking.
 

You can do all of your banking from the comfort of your own home.

A man holding a cup of coffee and using mobile; image used for HSBC Australia mobile banking.
 

It's a fast, convenient and secure way to do your banking, anytime, anywhere.

Our Global Commitment

HSBC is donating USD 25 million to a COVID-19 donation fund, with funds already flowing to countries that need it most. This is to help support vulnerable people affected by COVID-19 throughout the world. USD 10 million has been set aside for long term commitments, and we have funds ready for charities that are co-ordinating an international response. We hope these donations will make a real difference now and in the future. It's our global commitment to a global crisis.

Need more information?

Serving documents on HSBC Australia: HSBC Australia is unable to receive or accept service of legal documents by postal mail or in person during the period of disruption associated with COVID-19. We will accept service by electronic means only until further notice. Please use the following email address for this purpose: thirdpartyrequestshbau@hsbc.com.au