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Personal Loans

Common questions for HSBC personal loans

Personal Loans

How do I change the account from which my repayments are direct debited from?

Simply call 1300 308 280 and we will be happy to help.

Is there an application or establishment fee?

Yes, the fee is $150 which is payable on the lending date.

How can I check on the status of my Personal Loan application?

Please visit www.hsbc.com.au/1/2/retrieve to enquire on the status of your Personal Loan application and make sure you have your application reference code. Alternatively, you can call 1300 308 280 or use our Live Chat option.

How do I change my personal details?

Customers can update their personal details by calling 1300 308 280 between 8am to 8pm Monday to Friday, or via Credit Cards Online (accessed through HSBC's Personal Internat Banking).

Where can I access my HSBC Personal Loan Statements?

You can view your Personal Loans Statements via Credit Cards Online (which can be accessed through HSBC's Personal Internet Banking).

What is included in the monthly repayment amout?

Your monthly repayment will depend on the loan amount you are approved for as well as your loan term. Monthly repayments will be fixed over the life of the loan and will include the monthly account keeping fee. We calculate the repayment amounts so that, during the period they are payable, the loan amount, all interest charges, and all other fees and charges that are a part of your loan are included in the repayment amounts that are repaid during the loan term.

What if I cannot make a repayment?

If you are having trouble making your repayments, due to illness, unemployment or another reasonable cause, you should contact us as soon as possible to discuss your situation. We will try to help you overcome any financial difficulty you are experiencing. Please visit our Financial Difficulty webpage for more information.

Can I change the frequency of my repayments?

No, the loan repayments are fixed monthly over the life of the loan.

However, you may also make extra repayments either via BPay, at any Australia Post branch or any HSBC branch. Please make sure you have your latest statement with you.

What are the fees associated with an HSBC Personal Loan?

The following fees apply to an HSBC Personal Loan:

  • $150 Establishment Fee.
  • $5 Monthly Servicing Fee.

These fees are applied to the loan balance and form part of your fixed monthly repayment.

How can I close my HSBC Personal Loan account?

To close your Personal loan account call 1300 308 280 between 8am to 8pm Monday to Friday.

Please note, if you pay out and close your Personal Loan account early you may incur an Early Termination fee of $199.

How often do I have to make repayments?

HSBC Personal Loans repayments are made on a monthly basis over the life of the loan. However, you may also make extra repayments either via BPay, at any Australia Post branch or any HSBC branch. Please make sure you have your latest statement with you.

I am having difficulty completing my application form, who can I speak to for assistance?

You can use the Live Chat functionality on hsbc.com.au
Alternatively you can call 1300 308 280.

How quickly will I receive the funds once my loan is approved?

nce we have received your completed, signed Letter of Offer, the funds should credited to your nominated account within 2-3 business days.