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Our Maintenance Schedule

To improve our service, we regularly provide service updates and maintenance to our banking services. During these periods, selected banking services may be unavailable. We apologise for any inconvenience.

System and Service maintenance

Date*
 Estimated Interruption Period*
 Service Affected
26th Nov 2023 (SUNDAY)

00:00AM – 3.00 AM AEDT*

 

* Please note timing is indicative and may vary slightly

Mobile App – Fast Payments (NPP) will be unavailable during this time and Payments will be routed to local payments (Direct Entry) flow. This will take up to 2 business days to process.

Online Banking – No impact as Fast Payments is only available via the Mobile App. Payments will continue to process as local payments. (Direct Entry).

 
3rd Dec 2023 (Sunday) 00:30AM – 7:00 AM AEDT* Due to planned maintenance, you won't be able to access the HSBC AU app, Online Banking, online application forms, and Open Banking functionalities during this time.

System and Service maintenance

Date*
 26th Nov 2023 (SUNDAY)
Estimated Interruption Period*

00:00AM – 3.00 AM AEDT*

 

* Please note timing is indicative and may vary slightly
Service Affected

Mobile App – Fast Payments (NPP) will be unavailable during this time and Payments will be routed to local payments (Direct Entry) flow. This will take up to 2 business days to process.

Online Banking – No impact as Fast Payments is only available via the Mobile App. Payments will continue to process as local payments. (Direct Entry).

 
Date*
 3rd Dec 2023 (Sunday)
Estimated Interruption Period*
 00:30AM – 7:00 AM AEDT*
Service Affected
 Due to planned maintenance, you won't be able to access the HSBC AU app, Online Banking, online application forms, and Open Banking functionalities during this time.

* This is based on Australian Eastern Daylight Time / Standard Time

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