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Important Notices

Changes to HSBC Australia

On 31 July 2026, HSBC has announced that it will be closing its retail banking business in Australia, following a review.

 

Latest updates and FAQs

Home loans home loans|component:Info-default|position:1 

Personal loans personal loans|component:Info-default|position:2 

Credit cards credit cards|component:info default|position:3 

Transaction, savings, term deposit and foreign currency accounts deposits|component:info default|position:4 

Wealth products - accredited investors and online trading worldtrader etc|component:info default|position:5 

Insurance general insurance|component:info default|position:6 

HSBC Premier hsbc premier|component:info default|position:7 

Branch closures branch closures|component:info default|position:8 

Previous communications

Customer Redress Program 2026

Some HSBC customers would have received a notice that they are part of a redress program. Please visit our Frequently Asked Questions (PDF) page for more details.

Notice of change

Effective 1 December 2025, we will be making changes to the HSBC Personal Banking Booklet and HSBC Transaction and Savings Account Terms. These changes will apply regardless of when you opened your product or services. Please click on the link below to see the summary of changes outlined in the Notice of Change.

International payments update

From 30 June 2025, international payments to Oman must use an IBAN (International Bank Account Number). From this date, payments using a BIC (Bank Identification Code) will fail.

Previous branch closures

Branch name State Closure date Documents
Joondalup  branch WA 30 July 2026 Notice
Branch name Joondalup  branch
State WA
Closure date 30 July 2026
Documents Notice
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