Table of contents
What to do if you've been affected by the recent bushfires
If you have been affected by the bushfires currently impacting many parts of Australia, here are some of the ways we are here to help:
Credit cards, personal loans and home loans
- You can apply to defer repayments to your HSBC credit cards, HSBC personal loans, and HSBC home loan.
- You can also apply for a temporary credit limit increase if needed.
- Affected customers with an HSBC home loan can apply to defer payments to their loan.
- Please come and speak to us in a branch, or call our dedicated Customer Assist Team on 1300 555 988 during business hours (weekdays from 8am to 5pm) or our Contact Centre on 1300 309 388 anytime.
- You can also apply for a temporary credit limit increase if needed.
Home, contents and motor insurance
- If you have HSBC home and contents or motor insurance, you may be eligible for assistance, including emergency funds for essentials and temporary accommodation.
- Please contact us on 1300 205 060 to find out if you are eligible, or if you need to make a claim.
- HSBC will waive the interest rate reduction and AUD$30 Administration Fee if you need to access your Term Deposit ahead of the maturity date.
- Please come and speak to us in a branch, or call our Contact Centre on 1300 309 388 anytime.
General Advice Warning
The contents of this website have been prepared without taking account of your objectives, financial situation or needs. Because of that you should, before taking any action to acquire any of the financial products mentioned on this website or to transfer your personal business to HSBC, consider whether that is appropriate having regard to your own objectives, financial situation and needs.
You should obtain the Product Disclosure Statement relating to the relevant financial product mentioned on this website (which contains full details of the terms and conditions of the relevant financial product) and consider it before making any decision about whether to acquire the financial product.
A Product Disclosure Statement relating to the financial products mentioned on this website is available on request by calling us on 1300 308 008, visiting any of our branches or by visiting our Product Disclosure Statement Listing.
Product Disclosure Listing
- Personal Banking Booklet (PDF,1 MB)
- Transaction and Savings Accounts Terms (PDF, 848 KB)
- Financial Services Guide for Transaction and Savings Accounts (PDF, 906 KB)
Standalone Financial Services Guides
Changes to credit reporting and how they affect you
From 5th March 2018 HSBC Australia moved to a more comprehensive credit reporting system. This changed the way HSBC collects, uses and discloses your credit information in relation to credit cards, home loan products and other credit facilities you have or apply for with us.
Read on to find out how these changes may affect you.
Summary of the changes to credit reporting
The credit reporting system allows HSBC and other licensed credit providers in Australia to share more information about your credit worthiness:
- The type of each consumer credit account you hold with us (such as credit cards, personal and home loan accounts),
- The date you opened and/or closed your accounts,
- Your credit limit, and;
- Your repayment history.
Prior to these changes, licensed credit providers in Australia listed only the following information on your personal credit file:
- Your credit inquiries (when you applied for credit with us), and
- Credit infringements, such as payment defaults.
These new changes will better enable HSBC and other credit providers to lend more responsibly by having a better picture of your credit situation.
How does Comprehensive Credit Reporting affect me?
If you are an HSBC personal banking customer and you hold one or more consumer credit facilities with us, we will both obtain and share your credit reporting information with credit reporting bodies in Australia. This information will be included in credit reports compiled by the credit reporting bodies listed below.
Missed payments and late payments across a 24 month period will now show on your credit record and may affect future credit applications, so it's important that you keep on top of your payments.
Additionally, where you have made payments on time, this positive repayment history will also be reflected on your personal credit file for a period of 24 months.
You can minimise the risk of forgetting to make a repayment by
- setting up automatic payments, like direct debits
- regularly checking your statement and/or e-statements
Generally, comprehensive credit reporting applies to personal banking customers at HSBC who hold consumer credit facilities with us. If you are an HSBC Business, Corporate or Global Banking account holder, you should refer to relevant terms of your banking products and services for details about the personal credit information we share with credit reporting bodies in relation to your commercial credit arrangements (for example, if you are a personal or director guarantor for an HSBC Corporate facility).
Frequently Asked Questions
What is Credit Information?
What is consumer credit?
Which Credit Reporting Bodies have access to my HSBC Credit Information?
How can I obtain a copy of my personal credit file?
Why does HSBC collect and use my Credit Information?
What is adverse Credit Information?
Can I get a copy of the Credit Information HSBC hold about me?
Is there a fee for accessing my Credit Information with HSBC?
What is a personal credit file?
What kind of information does HSBC place on my credit file?
When will this information be visible on my credit file?
Will payment arrangements be recorded on my credit file?
What do I do if HSBC places incorrect information on my credit file?
What do I do if I want to make a complaint about how HSBC has handled my Credit Information?
What is a periodic credit review?
What is a Payment Default?
Want more information?
Social Media Community Rules
The HSBC Twitter Account "@HSBC_AUS" is an interactive space for general customer service inquiries. HSBC strongly recommends that you not share any personal information like your full name, address, date of birth, bank account number, credit card number, etc. on Twitter and other social media channels. Sharing any such information will be at your own risk. HSBC will never ask you to post any personal information via social media.
We update and monitor @HSBC_AUS from 8AM - 7PM Monday through Friday, excluding Public Holidays.
We are happy if you share our content and follow us. We do not automatically follow back new followers. If we do follow you, this does not imply endorsement of any kind from HSBC.
We're actively watching what people are saying to and about HSBC on Twitter and value your feedback. However, because of the public nature of the platform, we simply can't respond to or engage on all issues.
HSBC's Twitter representatives cannot discuss personal account details via Direct Messages on Twitter. If you have an inquiry requiring the sharing of such information, please contact us directly.
Please remember to follow these simple rules. Please do not post content that promotes, suggests or encourages:
- Gambling or any content related to online casinos, sports books, bingo or poker;
- The manufacture and/or use of firearms/weapons/ammunition or other dangerous materials;
- The use of any illegal drugs, prostitution or pornography;
- Nudity, profanity, adult content or other offensive material;
- Violence; or
- The taking up of arms against any person, government or entity or otherwise challenging or seeking to overthrow any government;
Or otherwise contains:
- Obscene, indecent, defamatory and/or unlawful content;
- Content that infringes upon, or otherwise violates, the rights of any third party, including copyright, trademark, privacy, publicity or other personal or proprietary rights;
- Content that is false, misleading or deceptive about the products and services of HSBC;
- Hateful, discriminatory, disparaging or denigrating content, whether directed at an individual, group, or other site users, and whether based upon race, age, gender, disability, sexual orientation, ethnicity, religion, political orientation, national origin, citizenship, ancestry, marital status, veteran status or mental or physical disability or condition;
- Content that uses adversarial or confrontational tactics to impact a product, service, industry or organization;
- Confidential information that violates any obligation of confidentiality;
- Any viruses, spyware, malware, or other malicious components that are designed to harm the functionality of a computer in any way; or
- "Spam" advertisements or references to non-HSBC offers, products, services or websites.