Table of contents

General Advice Warning

The contents of this website have been prepared without taking account of your objectives, financial situation or needs. Because of that you should, before taking any action to acquire any of the financial products mentioned on this website or to transfer your personal business to HSBC, consider whether that is appropriate having regard to your own objectives, financial situation and needs.

You should obtain the Product Disclosure Statement relating to the relevant financial product mentioned on this website (which contains full details of the terms and conditions of the relevant financial product) and consider it before making any decision about whether to acquire the financial product.

A Product Disclosure Statement relating to the financial products mentioned on this website is available on request by calling us on 1300 308 008, visiting any of our branches or by visiting our Product Disclosure Statement Listing.


Changes to credit reporting and how they affect you

From 5th March 2018 HSBC Australia moved to a more comprehensive credit reporting system. This changed the way HSBC collects, uses and discloses your credit information in relation to credit cards, home loan products and other credit facilities you have or apply for with us. 

Read on to find out how these changes may affect you.

Summary of the changes to credit reporting

The credit reporting system allows HSBC and other licensed credit providers in Australia to share more information about your credit worthiness:

  • The type of each consumer credit account you hold with us (such as credit cards, personal and home loan accounts),
  • The date you opened and/or closed your accounts,
  • Your credit limit, and;
  • Your repayment history.

Prior to these changes, licensed credit providers in Australia listed only the following information on your personal credit file:

  • Your credit inquiries (when you applied for credit with us), and 
  • Credit infringements, such as payment defaults. 

These new changes will better enable HSBC and other credit providers to lend more responsibly by having a better picture of your credit situation. 

How does Comprehensive Credit Reporting affect me?

If you are an HSBC personal banking customer and you hold one or more consumer credit facilities with us, we will both obtain and share your credit reporting information with credit reporting bodies in Australia. This information will be included in credit reports compiled by the credit reporting bodies listed below.   

Missed payments and late payments across a 24 month period will now show on your credit record and may affect future credit applications, so it’s important that you keep on top of your payments. 

Additionally, where you have made payments on time, this positive repayment history will also be reflected on your personal credit file for a period of 24 months. 

You can minimise the risk of forgetting to make a repayment by 

  • setting up automatic payments, like direct debits 
  • regularly checking your statement and/or e-statements

Generally, comprehensive credit reporting applies to personal banking customers at HSBC who hold consumer credit facilities with us. If you are an HSBC Business, Corporate or Global Banking account holder, you should refer to relevant terms of your banking products and services for details about the personal credit information we share with credit reporting bodies in relation to your commercial credit arrangements (for example, if you are a personal or director guarantor for an HSBC Corporate facility).


Contact us

By phone

Call us today and speak with one of our representatives

1300 308 008


Contact us via an online enquiry and live chat

Frequently Asked Questions

Australian Government's Deposit Guarantee

The Australian Government, consistent with many governments around the world, has taken action to support the local banking system through a deposit guarantee. This guarantee fosters greater confidence in the community, safeguards Australians from global financial crises, and protect deposits in Australian banks.

As a local subsidiary of the HSBC Group, HSBC Bank Australia Limited is eligible for the Australian Government's deposit guarantee scheme.

Recent Changes to the Guarantee Scheme for Large Deposits and Wholesale Funding:

Since the origination of the scheme the Australian Government has announced the following updates, with specific relevance to HSBC deposits and wholesale funding.

Effective 31 March 2010, the Australian Government has closed its Guarantee Scheme for Large Deposits and Wholesale Funding. Below are some important aspects of this closure:

  • Depositors who made arrangements prior to 31 March 2010 to cover their deposit balances above $1 million under the Guarantee Scheme will have those funds (above $1 million) covered to maturity, for term deposits up to five years, or until October 2015 for at-call deposits.
  • For at-call accounts, the amount covered is capped at the closing guaranteed amount as at 31 March 2010 and is subject to other conditions.
  • Guarantee Scheme fees will continue to apply to maturity for wholesale liabilities.

Deposits per person with HSBC Bank Australia Limited up to and including $1 million (and changing to $250,000 from 1 February 2012) will continue to be covered for free by the Financial Claims Scheme ("FCS"). In September 2011 the Australian Government made the following announcements:

  • Effective from 12 October 2011, the FCS no longer applies to foreign currency deposits and only covers deposits denominated in Australian dollars.
  • Effective from 1 February 2012, the cap of $1 million was abolished and a new cap of $250,000 applies.
  • Existing term deposits that existed on 10 September 2011 were covered up to $1 million until 31 December 2012 or until the deposit matures, whichever occurred first.

For more information, please refer to the Australian Government’s Financial Claims Scheme

About HSBC

HSBC is one of the world’s largest banking and financial services organisations. We serve more than 39 million customers through four global businesses: Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets, and Global Private Banking. Our network covers 66 countries and territories in Europe, Asia, the Middle East and Africa, North America and Latin America.

We aim to be where the growth is, connecting customers to opportunities, enabling businesses to thrive and economies to prosper, and ultimately helping people to fulfil their hopes and realise their ambitions.

For further enquiries:

Call 1300 308 008 for personal deposits

Call 1300 300 437 for corporate/commercial deposits


Social Media Community Rules

The HSBC Twitter Account "@HSBC_AUS" is an interactive space for general customer service inquiries. HSBC strongly recommends that you not share any personal information like your full name, address, date of birth, bank account number, credit card number, etc. on Twitter and other social media channels. Sharing any such information will be at your own risk. HSBC will never ask you to post any personal information via social media.

We update and monitor @HSBC_AUS from 8AM - 7PM Monday through Friday, excluding Public Holidays.

We are happy if you share our content and follow us. We do not automatically follow back new followers. If we do follow you, this does not imply endorsement of any kind from HSBC.

We're actively watching what people are saying to and about HSBC on Twitter and value your feedback. However, because of the public nature of the platform, we simply can't respond to or engage on all issues.

HSBC's Twitter representatives cannot discuss personal account details via Direct Messages on Twitter. If you have an inquiry requiring the sharing of such information, please contact us directly.

Tweeting Guidelines

Please remember to follow these simple rules. Please do not post content that promotes, suggests or encourages:

  • Gambling or any content related to online casinos, sports books, bingo or poker;
  • The manufacture and/or use of firearms/weapons/ammunition or other dangerous materials;
  • The use of any illegal drugs, prostitution or pornography;
  • Nudity, profanity, adult content or other offensive material;
  • Violence; or
  • The taking up of arms against any person, government or entity or otherwise challenging or seeking to overthrow any government;

Or otherwise contains:

  • Obscene, indecent, defamatory and/or unlawful content;
  • Content that infringes upon, or otherwise violates, the rights of any third party, including copyright, trademark, privacy, publicity or other personal or proprietary rights;
  • Content that is false, misleading or deceptive about the products and services of HSBC;
  • Hateful, discriminatory, disparaging or denigrating content, whether directed at an individual, group, or other site users, and whether based upon race, age, gender, disability, sexual orientation, ethnicity, religion, political orientation, national origin, citizenship, ancestry, marital status, veteran status or mental or physical disability or condition;
  • Content that uses adversarial or confrontational tactics to impact a product, service, industry or organization;
  • Confidential information that violates any obligation of confidentiality;
  • Any viruses, spyware, malware, or other malicious components that are designed to harm the functionality of a computer in any way; or
  • "Spam" advertisements or references to non-HSBC offers, products, services or websites.

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