Tap into an easier, more secure way to bank
What is a Digital Secure Key?
How to use your Digital Secure Key?
How to set up your Digital Secure Key
Setting up your 6-digit Digital Secure Key PIN
If you've activated your Digital Secure Key before
If you're using a physical Secure Key
If you only use a password
How to verify your browser as a trusted one
We've enhanced security on HSBC Online Banking so you can enjoy a simpler, safer way to bank.
Secure browsing with trusted browsers
You'll need to verify yourself and confirm whether you trust your browser the first time you use it to log on to HSBC Online Banking. This is to protect your account from unauthorised access. Confirming that it's a trusted browser lets us know you're the one logging on. So next time, you won't have to verify yourself to proceed.
You should only trust browsers on your personal computer or mobile device. We recommend you don't trust public devices, such as at a library or airport.
How to log on with a trusted browser
Log on with a password
Log on with a security code from your physical Secure Key
Log on with a security code from your Digital Secure Key
How to add or switch your Digital Secure Key to a new device
How to enable biometrics
How to reset your Digital Secure Key
How to generate a security code
Frequently asked questions
Why are there multiple HSBC apps in the app store?
How do I register for online banking?
What if I already have mobile banking set up in another region?
What if I've forgotten my username and password?
How do I deactivate my old device and add a new one?
Can I activate the Digital Secure Key on more than one device?
How can I activate the Digital Secure Key?
Are there any changes to my log on credentials for HSBC Online Banking?
Why am I asked to verify my browser when logging on?
I have logged on with the same browser before. Why am I asked to verify it again?
My mobile number has changed. How can I receive SMS verification codes?
I haven't received an SMS verification code for verifying my browser. What can I do?
What can I do if I've forgotten my username, password or security question?
Can I still log on to the HSBC Australia App if I don’t create a new password?
Get started with Online Banking
Download the app now
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HSBC adopts the latest internet security measure with the adoption of EV SSL Certificate (Extended Validation SSL Certificate). With this verification certificate in place, you can instantly know you're on a genuine HSBC website. We suggest customers to check the digital certificate with a desktop computer.
iPhone, iPad and iPod Touch with iOS/iPadOS version 13.0 or above (excluding Beta version)
Android™ devices with Android™ OS version 8.0 or above (excluding Beta version)