Fraud and scam prevention

Use our scam and fraud prevention hub to find out about the frauds and scams that might try and target you. You'll also learn what to do if you think you might have been a victim. 

There are lots of things we do to protect you, but learning about common scams and the tactics criminals use can help you spot when something's not right. Remember, we'll never:

• Phone and ask for your PIN, passwords, verification codes or full username
• Email you and ask for your PIN, password, verification codes or full username
• Ask you to download any software or let us access your computer remotely
• Ask you to remove security measures such as Face ID and to remove the app from your device
• Ask you to transfer money into another "safe" account in your name – even if we suspect that fraud is happening
• Ask you to withdraw money
• Send someone to your home to collect cash, your PIN, cards or check books – even if you're a victim of fraud

Scammers might try to ask you for information and money. They may try and rush or panic you.

If you're contacted by someone that claims to be from another company, or from HSBC, remember to:

• Stop – take a moment and think before parting with your money or any of your security information such as your PIN, passwords, verification codes or full username.
• Challenge – could it be fake? It’s ok to reject, refuse or ignore any requests. Only criminals will try and rush or panic you.
  
• Protect – check with someone you trust or contact the company directly.

If you think you've been a victim of fraud or a scam, if your bank details have been compromised, or you're worried about fraud on your account:

• Call us at (+612) 9005 8220 and press ‘*’ then select from the menu options, or
• Visit your nearest HSBC branch