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Protecting yourself against scams, frauds and financial abuse

Even the most savvy and successful people can become victims of scams, frauds and financial abuse. It is important to stay vigilant and alert at all times, particularly now as some criminals use the coronavirus outbreak as an opportunity to scam Australians.

What is a scam or fraud?

A scam occurs when someone gains your trust in order to steal your information or money. Scammers can use sophisticated lies to trick you into believing them.


Banking fraud usually happens when someone accesses your money without your knowledge or authority, sometimes this is as a result of a scam. You may not even know this has happened until you notice money is missing from your account(s) or your bank contacts you directly.


Financial Abuse is the illegal or improper use of your finances or property by another person that you have a trusting relationship with. The abuse may not technically be an illegal act. To find out more about elder financial abuse.

Important things to be aware of

How to spot scams
Scams and attempted fraud can be very hard to spot. To help you identify potential fraud or scams be aware of what HSBC will never do. 

At HSBC we will never:

  • Phone and ask for your PIN or password to be provided verbally or by email
  • Ask you to download any software or remotely access your computer
  • Ask you to transfer money into another 'safe' account in your name – even if we suspect fraud
  • Ask you to withdraw money
  • Send someone to your home to collect cash, your PIN or cards or cheque books, even if you are victim of fraud