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Fraud and scam prevention

Keep yourself and your money safe by learning about different types of scams and frauds.

Stop scams and fight fraud

Use our scam and fraud prevention hub to find out about the frauds and scams that might try and target you. You'll also learn what to do if you think you might have been a victim. 

Stay alert and stay safe

Frauds and scams can happen to anyone, so it's important to know what to do

There are lots of things we do to protect you, but learning about common scams and the tactics criminals use can help you spot when something's not right. Remember, we'll never:

  • Phone and ask for your PIN, passwords, verification codes or full username
  • Email you and ask for your PIN, password, verification codes or full username
  • Ask you to download any software or let us access your computer remotely
  • Ask you to remove security measures such as Face ID and to remove the app from your device
  • Ask you to transfer money into another "safe" account in your name – even if we suspect that fraud is happening
  • Ask you to withdraw money
  • Send someone to your home to collect cash, your PIN, cards or check books – even if you're a victim of fraud

Stop, challenge, protect

Find out what to do if you're contacted unexpectedly by phone, email, or text message

Scammers might try to ask you for information and money. They may try and rush or panic you.

If you're contacted by someone that claims to be from another company, or from HSBC, remember to:

  • Stop – take a moment and think before parting with your money or any of your security information such as your PIN, passwords, verification codes or full username.
  • Challenge – could it be fake? It’s ok to reject, refuse or ignore any requests. Only criminals will try and rush or panic you.
  • Protect – check with someone you trust or contact the company directly.

How to keep safe

Improve your banking security

Find our about the multiple levels of protection that we use to keep your money, transactions, and information secure.

Protect your banking data

Learn how HSBC Safeguard protects all of our customers in today's increasingly connected world.

Contact us if you get a suspicious message

Please contact us if you get a suspicious email, phone call, or text message.

What to do if you suspect a fraud or scam

If you think you've been a victim of fraud or a scam, if your bank details have been compromised, or you're worried about fraud on your account:

  • Call us at (+612) 9005 8220 and press the "*" key followed by "1"
  • Visit your nearest HSBC branch

Learn more about fraud and scams

Stay up-to-date and alert on the latest types of fraud and scams that might impact you as an HSBC customer.
By being aware, you can protect yourself against fraud and scams. Here's how.
Here are a few simple things you can do to stay safe from fraud, and what to do if you suspect a scam.