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A smiling woman carrying a shopping bag; image used for HSBC Feedback and complaints page.

Feedback and complaints

Share your concerns and find an answer

Have a chat with us

We're sorry we didn't get things quite right for you. If we can improve something or you're not happy with our products, services or staff it's important that you let us know.

By getting some details from you we can begin to investigate and address your concerns.

How to get in touch

Give us a call

Personal Banking customers: 1300 308 188

or +61 2 9005 8181 if calling from overseas.

Visit a branch

If you want to visit one of our branches, you can find the nearest one to you and check the opening times.


Find your branch

Let us know online

By getting some details from you, we can direct you to the right place.


Start now

Write to us

Send your letter to: 

Customer Relations Team

HSBC Bank Australia Limited

Tower 1 - International Towers Sydney

100 Barangaroo Avenue, Sydney NSW 2000

If you are hearing impaired or find it hard hearing or speaking to people who use a phone, you can speak to us through the National Relay Service (NRS).

Please note, you will need to be an Australian resident and have registered with NRS prior to using the service. International call charges will apply if you are calling NRS from overseas.

Need more help

For a full explanation of our complaints handing process, including what you can expect from us and what we expect from you in return, you can read our Complaint Charter and Unreasonable Behaviour Policy. You can also read our Feedback and Complaints Brochure.

If you need more assistance or have communication needs i.e. if English is your second language, if you have difficulty reading or if you have a disability, you can look access the Easy Read guide to Complaints here.

More information