Cookie Policy
Table of content
This cookie policy provides you with information about the cookies we use and the purposes for which we use them. By continuing to browse this site, you are agreeing to our use of cookies. This cookie policy should be read together with the Terms of Use governing your use of the site.
Cookies and your Privacy
The information cookies collect, and how we use that information, may count as personal data. We may also be able to identify you by name, IP address or session ID. You have rights regarding how we collect, store and use your personal data.
You can learn more about how we use your personal data in our Privacy Policy. Please read this policy carefully.
What are cookies?
Cookies are small pieces of data that websites store on your browser when you visit them. Cookies are useful because they allow a website to recognise your visit and collect information about how you use that website.
How cookies make our website safer and easier to use
Cookies are used for a variety of reasons, such as to improve the functionality and performance of this Site and to allow us to tailor the content of the Site to suit your interests.
When we include links to third party websites, please bear in mind they will have their own privacy and cookie policies that will govern the use of any information you submit. We recommend you read their policies as we are not responsible or liable for any third party's privacy practices.
How you can manage your cookies
The browsers of most computers, smartphones and other web-enabled devices are typically set up to accept cookies. You don't have to accept cookies. However, please remember that cookies are often used to enable and improve certain functions on our site.
How we work with trusted third parties
Third parties are trusted suppliers to HSBC. They include partners who provide important functionality to our website, such as our HSBC chat service, and partners who help us improve our website, such as Adobe Analytics, who provide statistics about which pages are visited most frequently.
We only use cookies from third parties in order to provide our customers with HSBC products and services. The only time cookies would enable us to share personal information such as your name, address, telephone or email is when you have given us express consent to pass it on to a trusted third party.
You will only ever be shown HSBC-branded advertisements on our website - never those from other companies. Of course, you may see HSBC-branded advertisements when browsing other companies' websites too.
How we use tracking pixels
Like many websites do, our website uses tracking pixels from time-to-time. A tracking pixel is a piece of code generated by a third-party provider that can be placed on an organisation’s website (like ours) to collect information about a user’s activity. So, when you visit our website, tracking pixels load and send certain types of personal information (such as your IP address and geolocation). The third-party providers whose pixels are used on our website may include Meta and TikTok. This means that if you visit our website and have say, a Facebook account, the way you interact with our website may be used to provide you with targeted advertisements on Facebook.
The cookies we use
We use the following cookies on this Site:
Strictly necessary cookies
Strictly necessary cookies ensure that our website is able to function properly. These cookies are essential to enabling you to move around the Site and use its features, such as accessing secure areas of the website. We've listed the categories of these strictly necessary cookies below.
Cookies that help you log on
We use these cookies to remember who you are when you log on to secure areas of our website. You won't be able to log on without them.
Cookies that help us provide core services and features
We use these cookies to provide core services and features on our website. These services and features won't work without them.
Who else sets these cookies? |
For what purpose? |
| Brightcove | To enable the playing of video clips in the website (including tracking of information regarding the performance and usage of the videos). |
Tealium (Tag Management) |
To allow us to control the deployment of tags (software that enhances our website) and also to enable the capture and respect of consent preferences obtained from our users. |
AppDynamics |
Provides us browser performance information in order that we can keep our websites running smoothly. |
Creative Virtual |
To ensure load balancing between servers and ensuring the user stays on the correct server without which Virtual Help Assistant would not work correctly. |
Celebrus |
To allow us to fulfil digital journeys you qualify for, such as paying you cashback as part of a promotional offer. |
LivePerson |
To provide chat support and messaging services. |
Divido |
This makes sure the application form flows as smoothly as possible and remembers information so you won’t need to enter it again as you move between different pages. |
Who else sets these cookies? |
Brightcove |
|---|---|
For what purpose? |
To enable the playing of video clips in the website (including tracking of information regarding the performance and usage of the videos). |
Who else sets these cookies? |
Tealium (Tag Management) |
For what purpose? |
To allow us to control the deployment of tags (software that enhances our website) and also to enable the capture and respect of consent preferences obtained from our users. |
Who else sets these cookies? |
AppDynamics |
For what purpose? |
Provides us browser performance information in order that we can keep our websites running smoothly. |
Who else sets these cookies? |
Creative Virtual |
For what purpose? |
To ensure load balancing between servers and ensuring the user stays on the correct server without which Virtual Help Assistant would not work correctly. |
Who else sets these cookies? |
Celebrus |
For what purpose? |
To allow us to fulfil digital journeys you qualify for, such as paying you cashback as part of a promotional offer. |
Who else sets these cookies? |
LivePerson |
For what purpose? |
To provide chat support and messaging services. |
Who else sets these cookies? |
Divido |
For what purpose? |
This makes sure the application form flows as smoothly as possible and remembers information so you won’t need to enter it again as you move between different pages. |
Cookies that help keep our website secure
Who else sets these cookies? |
For what purpose? |
AWS Bot Manager |
To validate that the interaction with our site is being performed by a human rather than an automated system or 'bot' for security purposes. |
Who else sets these cookies? |
AWS Bot Manager |
|---|---|
For what purpose? |
To validate that the interaction with our site is being performed by a human rather than an automated system or 'bot' for security purposes. |
Cookies that help us detect fraud or crime
Who else sets these cookies? |
For what purpose? |
Celebrus |
To identify behaviours that may represent an increased risk of fraud and provide associated warnings. |
Bio Catch |
To identify behaviours that may represent an increased risk of fraud and aid us in our decision making. |
LexisNexis (ThreatMetrix) |
To identify data that may represent an increased risk of fraud and aid us in our decision making. |
Tealium |
To identify behaviours that may represent an increased risk of fraud and provide associated warnings. |
Who else sets these cookies? |
Celebrus |
|---|---|
For what purpose? |
To identify behaviours that may represent an increased risk of fraud and provide associated warnings. |
Who else sets these cookies? |
Bio Catch |
For what purpose? |
To identify behaviours that may represent an increased risk of fraud and aid us in our decision making. |
Who else sets these cookies? |
LexisNexis (ThreatMetrix) |
For what purpose? |
To identify data that may represent an increased risk of fraud and aid us in our decision making. |
Who else sets these cookies? |
Tealium |
For what purpose? |
To identify behaviours that may represent an increased risk of fraud and provide associated warnings. |
Cookies that we use to make your visit more personal
We use these cookies to ensure our features and services perform and function appropriately.
This category may include cookies that:
- Allow us to customise what you see on our website and where, based on what we know about you
- Help prevent fraud on other websites or services that you haven't asked to use when you're on our website
- Help keep secure other websites or services that you haven't asked to use when you're on our website
Who else sets these cookies? |
For what purpose? |
Optimizely, Lytics |
To enable delivery of personalised content in various forms across our websites. This may be based on your browsing behaviour or what we know about you as a customer or contact. If you agree to this cookie we might also use the data we collect to personalise other experiences you have with our services. |
Qualtrics |
To enable us to provide pop-up questionnaires to you or enable you to provide feedback using surveys. |
Celebrus |
To enable delivery of personalised content in various forms across our websites and to provide service-based outbound messaging. This may be based on segmented profiling. |
Who else sets these cookies? |
Optimizely, Lytics |
|---|---|
For what purpose? |
To enable delivery of personalised content in various forms across our websites. This may be based on your browsing behaviour or what we know about you as a customer or contact. If you agree to this cookie we might also use the data we collect to personalise other experiences you have with our services. |
Who else sets these cookies? |
Qualtrics |
For what purpose? |
To enable us to provide pop-up questionnaires to you or enable you to provide feedback using surveys. |
Who else sets these cookies? |
Celebrus |
For what purpose? |
To enable delivery of personalised content in various forms across our websites and to provide service-based outbound messaging. This may be based on segmented profiling. |
Cookies that help us improve our website
Who else sets these cookies? |
For what purpose? |
Celebrus |
To enable us to understand how you use and engage with our website. |
Contentsquare |
To enable us to understand how you use and engage with our website. |
Tealium (Event Stream) |
To enable us to understand how you use and engage with our website. |
Who else sets these cookies? |
Celebrus |
|---|---|
For what purpose? |
To enable us to understand how you use and engage with our website. |
Who else sets these cookies? |
Contentsquare |
For what purpose? |
To enable us to understand how you use and engage with our website. |
Who else sets these cookies? |
Tealium (Event Stream) |
For what purpose? |
To enable us to understand how you use and engage with our website. |
Cookies that support marketing
We and our partners use these cookies to understand what you're interested in on our website and on social media. These cookies may also identify which other websites may have directed you to our website. This is so we or our partners can personalise our marketing to you, including online advertising or social media. These cookies are also used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns.
You can change your mind about how you receive certain types of marketing message or choose to stop receiving them at any time. You can find more details about this in our Privacy Policy.
Who sets these cookies? |
For what purpose? |
Lytics |
To help us collect your browsing data in order to create profiles (which we call 'segmentation') based on browsing behaviour, and also to measure the performance of our digital advertising. |
Google (DoubleClick) |
To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising. |
Google (Tag Manager) |
To allow us to control the deployment of tags (software that enhances our website) and also to enable the capture and respect of consent preferences obtained from our users. |
Meta Platforms Ireland (Facebook) |
To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising. |
To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising. |
|
TikTok |
To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising. |
Microsoft (Bing) |
To help us deliver personalised advertising based on segmentation informed by your browsing behaviour. |
Google Ads |
To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising. |
Celebrus |
To help us understand how you use our website, in part so we can show you personalised advertising and also to provide messaging including direct marketing by phone, post and email. This is also used to measure the performance of digital marketing. |
Who sets these cookies? |
Lytics |
|---|---|
For what purpose? |
To help us collect your browsing data in order to create profiles (which we call 'segmentation') based on browsing behaviour, and also to measure the performance of our digital advertising. |
Who sets these cookies? |
Google (DoubleClick) |
For what purpose? |
To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising. |
Who sets these cookies? |
Google (Tag Manager) |
For what purpose? |
To allow us to control the deployment of tags (software that enhances our website) and also to enable the capture and respect of consent preferences obtained from our users. |
Who sets these cookies? |
Meta Platforms Ireland (Facebook) |
For what purpose? |
To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising. |
Who sets these cookies? |
|
For what purpose? |
To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising. |
Who sets these cookies? |
TikTok |
For what purpose? |
To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising. |
Who sets these cookies? |
Microsoft (Bing) |
For what purpose? |
To help us deliver personalised advertising based on segmentation informed by your browsing behaviour. |
Who sets these cookies? |
Google Ads |
For what purpose? |
To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising. |
Who sets these cookies? |
Celebrus |
For what purpose? |
To help us understand how you use our website, in part so we can show you personalised advertising and also to provide messaging including direct marketing by phone, post and email. This is also used to measure the performance of digital marketing. |
Cookie duration and your browser settings
The length of time for which cookies are stored on your browser varies depending on the cookie. Some cookies only last for your online session, whereas others will stay on your browser for a reasonable time afterwards. These cookies may have different expiration dates. Some of our partners in the list above also use the same cookies to collect information about the use of their own or other websites. Following expiry of a cookie, a new version of that cookie will be downloaded when you next visit the Website.
You can use your browser settings to delete cookies that have already been set at any time. For more information about how to use your browser settings to clear your browser data or to manage cookies, check your browser 'Help' function.
Cookies in our app
You can find out how our mobile app uses cookies in our Mobile Banking App Privacy Collection Notice.
Changes to our cookie policy
We may make changes to our cookie policy from time to time and for any reason. If we do, we'll publish an updated cookie policy on our website.