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Fraud contact

What to do if you suspect a scam or fraud

If you are worried about fraud on your account, you may have been the victim of a scam or your bank details have been compromised, please contact HSBC immediately at (+612) 9005 8220 or visit your nearest HSBC branch.

What happens once you have contacted HSBC regarding a suspected scam or fraud?

  1. For HSBC Credit and Debit Cards: Your transaction dispute will be lodged and a dedicated Card Dispute Officer will be assigned to manage your case through to resolution in accordance with the Visa or MasterCard process. For more information, please visit the following pages:
        Query Transaction 
        Disputing a Transaction

  2. For other HSBC Products: A dedicated investigator will be assigned to your case and you may be contacted by the Bank to provide further information to complete the investigation.