How HSBC helps protect your account
What you can do to improve your online banking security
Protect your devices and keep them up-to-date
- Install the latest updates for your mobile phones, laptops and other devices
- Keep any browsers or software on your computer up-to-date and uninstall things you no longer need
- Install reputable anti-malware and anti-spyware software, run regular scans to detect and remove harmful threats
- Log on and bank through the official mobile apps downloaded from the official app stores only, not third-party sources
Look after your personal data
Avoid using online banking, e-mail, social networks or shopping sites when using public wi-fi or shared computers, note that:
- Public computers often don't have adequate protection installed to prevent malware, key loggers or other malicious software from recording your log on details
- If you ask sites to 'remember' your personal information, such as usernames or account details, others can access it later on
- Scam wi-fi hotspots can track your activities when your device is connected
Your mobile phone contains a wealth of personal information about you, including your banking details. To stay secure, you might want to:
- Set a security PIN, fingerprint or face ID for unlocking your phone
- Set your phone to lock automatically if you don't use it for 1 to 2 minutes
- Avoid storing passwords or other sensitive information in your notes or messages
- Avoid saving your home phone number and address under ‘home’ in your contacts
Beware of text message and voicemail scams. Think twice before tapping on any links.
Dispose of paper statements securely. When it comes to your personal details, think about both online and offline security.
Beware of fraud and scams
Be wary of deals that sound too good to be true
Criminals may claim to have good bargains for you through their websites, e-mails or phone calls. Be cautious and make sure the offers are genuine even if they sound convincing. Read more on common fraud and scams and tips to avoid fraud.
How to stay safe online as older Australians
You can find all the skills and knowledge you need to stay safe online at Be Connected. It is an award-winning Australian Government initiative for older Australians. Visit the one-stop shop Be Connected now to find more than 150 online learning modules and 350 learning activities – and it’s all free.