Security

At HSBC, we understand that security is important to you. That's why we are dedicated to protecting your accounts when you transact online with our Secure Key.

HSBC uses a variety of measures to protect your financial information and ensure it is kept safe and secure.

• Multi-layer logon Verification

Your financial information is protected by a combination of a unique Username and Password, as well as Security Codes generated by your Secure Key.

• Transaction Verification

When you transfer money or pay bills online, HSBC prompts you for a Transaction Signing Code generated by your Secure Key. This ensures that only you can authorise payment and transfer requests.

• 128-bit encryption

HSBC uses the highest level of encryption for information transmitted during an Online Banking session.

• Automatic 'Time-out' feature

As a security measure, your Online Banking session will automatically shut-down or time-out, out after a period of not being used. You should always close your Online Banking session when you have finished.

Adopt the following measures to ensure Online Banking security:

• Ensure your computer is protected with the latest anti-virus and firewall protection software at all times. Download updates regularly to ensure you have the latest protection.
• Choose a Password that is memorable to you but not easy to guess by someone else. Passwords that contain combinations of alpha and numeric characters are generally harder to guess.
• Do not choose a Password that you use for other services. Your Password should be unique to Online Banking.
• Change your Online Banking Password on a regular basis.
• Never disclose your Online Banking Password to anyone. A member of HSBC will never ask you for your Password.
• Do not write your Online Banking Username together with your Password. Do not write your Password in a recognisable format and never leave your log on details with your Online Security Device.
• Disable functionality on your computer or browsers that remembers log on details.