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A man using laptop at home; image used for HSBC Australia Contact us page.

Contact us

We're here to help

Chat with us

Thousands of customers get support through chat each week in our Mobile Banking app and Online Banking. You can discuss personal bank details securely through both these channels available every day from 7am to 11pm (AEST) including public and bank holidays.

New to HSBC? Chat with us on the website.

HSBC AU Mobile Banking app

It's easy to chat with us on the mobile app:

Log on to the app.

Go to > Support > Chat with us

Not yet registered for Online Banking? Find out how

To start a chat with one of our agents:

Log on to Online Banking.

Select the Chat button on the bottom right of the page.

Call us

So that we can get you through to the right person as quickly as possible, we have different phone numbers to call depending on where you're based and whether you already bank with us.

HSBC Premier customers

From Australia

1300 301 168

Outside of Australia

+61 2 9005 8192

Personal banking customers

From Australia

1300 308 008

Outside of Australia

+61 2 9005 8220

Credit card customers

From Australia

132 152

Outside of Australia

+61 2 9005 8511

Open a new account

From Australia

1300 131 605

Outside of Australia

+61 2 9005 8899

For SMSF / Non-Trading Entity / Trust customers, please call 1300 131 607 (+61 2 9005 8115 if calling from overseas). Monday to Friday, 9am to 5pm, excluding public holidays

Hearing or speech impaired?

If you are d/Deaf, hard of hearing or have a speech communication difficulty you can contact HSBC Australia through the National Relay Service, and provide 1300 308 008

Please note, you will need to be an Australian resident and have registered with NRS prior to using the service. International call charges will apply if you are calling NRS from overseas.

Find a branch

Alternatively, you can visit us in branch to speak to us in person. To find your nearest branch, use our handy branch locator.

What we expect from you

Please note that we have a duty to protect our staff and customers. To learn more about the behaviours that we won't accept and how we'll manage it, please see our unreasonable behaviour policy (PDF).

More ways to get in touch


If your card has been lost or stolen, take action as soon as possible.


Find everything you need to know and what to do if you don't recognise a transaction on your account.


We'll do everything we can to help put things right if something has gone wrong.


We're committed to helping customers overcome financial difficulties.


You can do a lot of your banking online and on our mobile banking app from the comfort of your home.


Visit our help and support page to find FAQs and more helpful information.

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