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A professional assistant providing supports and guidance for banking at home via a call with customer; image used for HSBC Australia Help page.


Get the help and support you need to help manage your account with frequently asked questions, guides, tips, and more.

View our help and support options

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Find quick answers to common questions about HSBC products and services.

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Download product application and existing customer forms.

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Learn how HSBC actively works to keep you secure, and learn how to best protect yourself.

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We make the process of switching from your current bank to HSBC quick and simple.

Guides to banking

If you need information and general guides to banking, you can access the Easy Read Banking Guides developed by the Australian Banking Association. These guides were written in a way that is easy to understand and can be very helpful for people who may have communication needs i.e. if English is your second language, if you have difficulty reading or if you have a disability.

These guides cover things like:

  • Opening a bank account
  • Banking safely
  • Getting started with online banking
  • Staying safe from scams.

Please note that these are general banking guides and if you have questions or need support with your HSBC bank accounts, you can contact us directly.