Phone Banking

HSBC Phone Banking allows you instant access to your accounts, 24 hours a day, 7 days a week. You can use Phone Banking to:

• Report a lost or stolen card
• Discuss Premier package, Home Loan or any other HSBC products
• Check your account balances
• Transfer funds
• Apply for balance transfer of credit card
• Pay Bills using BPAY^®
• Review recent transactions
• Check credit card repayments
• Check Foreign Exchange & Term Deposit rates
• Renew or change your Term Deposit instructions
• Stop a cheque or enquire on a cheque's status
• Set up direct debit or request for credit card limit changes
• Make loan repayments
• Transfer funds
• Hear your rewards point balance
• Enquire on Fees and charges
• Assist with Online Banking and Mobile Payment

Hearing or speech impaired?

Users who are deaf or have a hearing or speech impairment can call through the National Relay Service:

• TTY or computer with modem users: Call 133 677, then ask for 1300 308 008
• Speak and listen (speech to speech relay) users: Call 1300 555 727, then ask for 1300 308 008
  
  

To access Phone Banking, please use your Account Number along with an Access Code or Credit Card Number together with your Card PIN.

Banking Customers

To register for phone banking and to create a 6 digit phone banking access code please contact us using your 12 digit account number and follow the prompts.

Credit Card Customers

To register for phone banking please contact us using your 16 digit credit card number and follow the prompts.

Once registered, you can use phone banking services simply with your Credit Card Number and Credit Card PIN.