HSBC Phone Banking allows you instant access to your accounts, 24 hours a day, 7 days a week. You can use Phone Banking to:
Hearing or speech impaired?
Users who are deaf or have a hearing or speech impairment can call through the National Relay Service:
To access Phone Banking, please use your Account Number along with an Access Code or Credit Card Number together with your Card PIN.
To register for phone banking and to create a 6 digit phone banking access code please contact us using your 12 digit account number and follow the prompts.
Credit Card Customers
To register for phone banking please contact us using your 16 digit credit card number and follow the prompts.
Once registered, you can use phone banking services simply with your Credit Card Number and Credit Card PIN.
Access to your account is only a phone call away. HSBC Phone Banking is a fast and easy way to access a full range of automated banking services or to speak to a consultant.
Step 1: To report a lost or stolen Debit or Credit Card, press star
Step 2: Login with your 12 digits account number or 16 digits credit card number, and your 6 digits phone banking access code
Step 3: For new product enquiries, press hash
Download the complete options menu for Banking Services (PDF, 285 KB)
Download the complete options menu for Credit Card Services (PDF, 211 KB)
Online Banking is a fast, convenient and secure way to do your banking, anytime, anywhere.
Pay bills, transfer money and see your account balance on the go.
Find your nearest branch or ATM