Features
HSBC Phone Banking allows you instant access to your accounts, 24 hours a day, 7 days a week. You can use Phone Banking to:
- Report a lost or stolen card
- Discuss Premier package, Home Loan or any other HSBC products
- Check your account balances
- Transfer funds
- Apply for balance transfer of credit card
- Pay Bills using BPAY®
- Review recent transactions
- Check credit card repayments
- Check Foreign Exchange & Term Deposit rates
- Renew or change your Term Deposit instructions
- Stop a cheque or enquire on a cheque's status
- Set up direct debit or request for credit card limit changes
- Make loan repayments
- Hear your rewards point balance
- Enquire on Fees and charges
- Assist with Online Banking and Mobile Payment
Hearing or speech impaired?
Users who are deaf or have a hearing or speech impairment can call through the National Relay Service:
- TTY or computer with modem users: Call 133 677, then ask for 1300 308 008
- Speak and listen (speech to speech relay) users: Call 1300 555 727, then ask for 1300 308 008
Get Started
To access Phone Banking, please use your Account Number or Credit Card Number along with the 6 digits Phone Banking Access Code.
To register for Phone Banking please contact us at the numbers below and follow the prompts, 24 hours a day, 7 days a week.
Phone Banking Options Menu
Access to your account is only a phone call away. HSBC Phone Banking is a fast and easy way to access a full range of automated banking services or to speak to a consultant.
- Customer Services: 1300 308 008 (or +61 2 9005 8220 from overseas)
- HSBC Premier: 1300 301 168 (or +61 2 9005 8192 from overseas)
- Credit Cards:132 152 (or +61 2 9005 8511 from overseas)
Step 1:
Call 1300 308 008 for Banking, 132 152 for Credit Card or 1300 301 168 for HSBC Premier.
Step 2:
You will hear the following prompts:
To report a lost or stolen debit or credit card or to report unusual activity, press star (*) OR
To verify using One Time Password via SMS, Press 1
To use your 6 digit phone banking access code, Press 2
Step 3:
Press 1 to enter the OTP in your keypad once received or press 2 to enter your access code and continue to phone banking as a verified customer.
Download the complete options menu for Banking Services (PDF, 650 KB)
Download the complete options menu for Credit Card Services (PDF, 648 KB)
Download the complete options menu for Premier Services (PDF, 667 KB)
Register for Phone Banking
By phone
HSBC Premier
(+61 2 9005 8192 from overseas)
Personal Banking
(+61 2 9005 8220 from overseas)
Credit Cards
(+61 2 9005 8511 from overseas)
Other services you might be interested in
Online Banking
Online Banking is a fast, convenient and secure way to do your banking, anytime, anywhere.
Mobile Banking
Pay bills, transfer money and see your account balance on the go.
Branches and ATMs
Find your nearest branch or ATM.