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Phone Banking

Phone Banking is a fast and easy way to complete most of your banking transactions.


HSBC Phone Banking allows you instant access to your accounts, 24 hours a day, 7 days a week. You can use Phone Banking to:

  • Report a lost or stolen card
  • Discuss Premier package, Home Loan or any other HSBC products
  • Check your account balances
  • Transfer funds
  • Apply for balance transfer of credit card
  • Pay Bills using BPAY®
  • Review recent transactions
  • Check credit card repayments
  • Check Foreign Exchange & Term Deposit rates
  • Renew or change your Term Deposit instructions
  • Stop a cheque or enquire on a cheque's status
  • Set up direct debit or request for credit card limit changes
  • Make loan repayments
  • Transfer funds
  • Hear your rewards point balance
  • Enquire on Fees and charges
  • Assist with Online Banking and Mobile Payment

Hearing or speech impaired?

Users who are deaf or have a hearing or speech impairment can call through the National Relay Service:

Get Started

To access Phone Banking, please use your Account Number along with an Access Code or Credit Card Number together with your Card PIN.

Banking Customers

To register for phone banking and to create a 6 digit phone banking access code please contact us using your 12 digit account number and follow the prompts.

Credit Card Customers

To register for phone banking please contact us using your 16 digit credit card number and follow the prompts.

Once registered, you can use phone banking services simply with your Credit Card Number and Credit Card PIN.


Phone Banking Options Menu

Access to your account is only a phone call away. HSBC Phone Banking is a fast and easy way to access a full range of automated banking services or to speak to a consultant.

Step 1:  To report a lost or stolen Debit or Credit Card, press star

Step 2:  Login with your 12 digits account number or 16 digits credit card number, and your 6 digits phone banking access code

Step 3:  For new product enquiries, press hash

Download the complete options menu for Banking Services (PDF, 285 KB)
Download the complete options menu for Credit Card Services (PDF, 211 KB) 

Register for Phone Banking

By phone

HSBC Premier
(+61 2 9005 8192 from overseas)

1300 301 168

Personal Banking
(+61 2 9005 8220 from overseas)

1300 308 008

Credit Cards
(+61 2 9005 8511 from overseas)

132 152

Other services you might be interested in

Online Banking is a fast, convenient and secure way to do your banking, anytime, anywhere.

Pay bills, transfer money and see your account balance on the go.

Find your nearest branch or ATM

 If you suspect someone has access to your Phone Banking Access Code, immediately call us on  1300 308 008 (or +61 2 9005 8220 from overseas).

® Registered to BPAY Ltd ABN 69 079 137 518