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A man wearing headphones and holding phone on hands; image used for HSBC Australia phone banking.

Phone Banking

Phone Banking is a fast and easy way to complete most of your banking transactions


HSBC Phone Banking allows you instant access to your accounts, 24 hours a day, 7 days a week. You can use Phone Banking to:

  • Report a lost or stolen card
  • Discuss Premier package, Home Loan or any other HSBC products
  • Check your account balances
  • Transfer funds
  • Apply for balance transfer of credit card
  • Pay Bills using BPAY®
  • Review recent transactions
  • Check credit card repayments
  • Check Foreign Exchange & Term Deposit rates
  • Renew or change your Term Deposit instructions
  • Stop a cheque or enquire on a cheque's status
  • Set up direct debit or request for credit card limit changes
  • Make loan repayments
  • Hear your rewards point balance
  • Enquire on Fees and charges
  • Assist with Online Banking and Mobile Payment

Hearing or speech impaired?

Users who are deaf or have a hearing or speech impairment can call through the National Relay Service:

Get Started

To access Phone Banking, please use your Account Number or Credit Card Number along with the 6 digits Phone Banking Access Code.

To register for Phone Banking please contact us at the numbers below and follow the prompts, 24 hours a day, 7 days a week.

Phone Banking Options Menu

Access to your account is only a phone call away. HSBC Phone Banking is a fast and easy way to access a full range of automated banking services or to speak to a consultant.

Step 1:

Call 1300 308 008 for Banking, 132 152 for Credit Card or 1300 301 168 for HSBC Premier.

Step 2:

You will hear the following prompts:
To report a lost or stolen debit or credit card or to report unusual activity, press star (*) OR
To verify using One Time Password via SMS, Press 1
To use your 6 digit phone banking access code, Press 2

Step 3:

Press 1 to enter the OTP in your keypad once received or press 2 to enter your access code and continue to phone banking as a verified customer.

Download the complete options menu for Banking Services (PDF, 650 KB)

Download the complete options menu for Credit Card Services (PDF, 648 KB)

Download the complete options menu for Premier Services (PDF, 667 KB)

Register for Phone Banking

By phone

HSBC Premier

1300 301 168

(+61 2 9005 8192 from overseas)

Personal Banking

1300 308 008

(+61 2 9005 8220 from overseas)

Credit Cards

132 152

(+61 2 9005 8511 from overseas)

Other services you might be interested in

A desk with books, laptop, personal notebook, a plants and a cup of tea; image used for HSBC Australia online banking.

Online Banking is a fast, convenient and secure way to do your banking, anytime, anywhere.

A man holding a cup of coffee and using mobile; image used for HSBC Australia mobile banking.

Pay bills, transfer money and see your account balance on the go.

An exterior of a HSBC branch; image used for HSBC Australia Branch and ATMs.

Find your nearest branch or ATM.

 If you suspect someone has access to your Phone Banking Access Code, immediately call us on  1300 308 008 (or +61 2 9005 8220 from overseas).

® Registered to BPAY Ltd ABN 69 079 137 518