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Banking Support

Find out how to get help and support for issues with online, mobile or any other ways to bank

Multiple ways to get banking support

If you have any questions or concerns about the different ways of banking with HSBC, we have multiple options for how to find a resolution quickly.

Our contact centre is standing by to answer your questions. Alternatively, you can contact us with an online enquiry, browse our frequently asked questions or live chat with one of our banking experts.

Ways for you to manage your online banking

Speak to an HSBC consultant in real-time using Live Chat or our screen-sharing platform, Live Share, to help answer your Online Banking queries faster.
Bank on the go securely with HSBC’s Digital Secure Key, available on your mobile device.
View common questions about HSBC products and services
Find a wider array of help and support articles, beyond online and mobile banking

* Certain accounts may have restrictions. HSBC Internet Banking Customers, please refer to the Internet Banking Product Disclosure Statement (PDF, 730KB)
for more details.