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Digital Secure Key

Bank on the go securely with HSBC’s Digital Secure Key

Generate a security code from your mobile to access the full suite of Online Banking Services on your desktop instead of needing the Physical Security Device. Once you have a Digital Secure Key you will be able to log on to your Mobile Banking App using Touch ID* with your Apple Device.

Features

  1. Convenient – Accessed through the HSBC Mobile Banking App so there’s no need to carry or store a Physical Security Device.
  2. HSBC Live Chat is available everyday between the hours of 7am to 11pm (AEST) excluding public and bank holidays
  3. Easy to use - enter your Digital Secure Key password on the HSBC Mobile Banking app and you're ready to bank on the go wherever you are
  4. Full Access – enables assess to all mobile and Online Banking functionality
  5. Touch ID - log on using your fingerprint. Available with Digital Secure Key and iPhone 5s or newer models and iOS 9 or above operating systems


How to Install the Digital Secure Key onto your Device

You will need to have the HSBC Mobile app installed on your device to upgrade to the Digital Secure Key. If you don’t have it, download it from the App Store or Google Play.


If you DO own a Physical Security Device, follow these steps to upgrade:

  1. Log on to your HSBC mobile banking app using your username.
  2. Generate the code from your Online Security Device and enter it.
  3. You will now be prompted to activate your Digital Secure Key.
  4. Select to receive your activation code by SMS or email.
  5. Enter your activation code.
  6. Choose your Digital Secure Key password. Press Complete Activation and your new Digital Secure Key is ready to use. You can now log out and log back on with your new Digital Secure Key password. 


If you DO NOT own a Physical Security Device, follow these steps to upgrade

  1. Log on to your HSBC mobile banking app using your username
  2. Now enter your password.
  3. Go to the menu, scroll through to settings, choose Activate Digital Secure Key
  4. Click on activate now.
  5. Select to receive your validation code by SMS, email or browser.
  6. Enter your validation code
  7. Now select to receive your activation code
  8. Enter your activation code.
  9. Choose your Digital Secure Key password. Press Complete Activation and your new Digital Secure Key is ready to use. You can now log out and log back on with your new Digital Secure Key password.

 

Frequently asked questions

Other services you might be interested in

Online Banking is a fast, convenient and secure way to do your banking, anytime, anywhere.

Pay bills, transfer money and see your account balance on the go.

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Issued by HSBC Bank Australia Limited ABN 48 006 434 162 AFSL/Australian Credit Licence 232595