How to activate your credit card

A step-by-step guide to activating your new credit card

When your new credit card arrives, you'll need to activate it before you can use it.  Sign the back of your card and choose one of two easy ways to activate it:

Online activation

If you are registered for online banking it's easy to activate your card online. Just follow these steps:

  1. Log onto online banking.
  2. Select your credit card account.
  3. Select 'Manage your account' and 'Activate card' and follow the steps to activate your card.

Phone activation

HSBC Premier customers, please call the HSBC Premier Centre on 1300 301 168 (or +61 2 9005 8192 if calling from overseas)

Other customers: call our 24-hour card activation hotline on 132 152 (or +61 2 9005 8511 if calling from overseas) and follow the instructions

  1. Enter your card number.
  2. Follow the prompts to register your account for our automated banking services (if you're not already registered).
  3. Once registered, select the card activation option and follow the prompts. Your HSBC credit card will be ready to use as soon as you're done.

Contact us

By phone

HSBC Premier customers

1300 301 168 (or +61 2 9005 8192 if calling from overseas)

Other customers

132 152 (or +61 2 9005 8511 if calling from overseas)

At an HSBC branch

Activate my credit card

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