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Live Chat & Live Share

Get real-time online help from an HSBC consultant using Live Chat or share your screen using Live Share.

What is Live Chat?

  • Live Chat allows you to connect in real-time with an expert HSBC consultant who can help with product or service-related enquiries.
  • HSBC Live Chat is available everyday between the hours of 7am to 11pm (AEST) excluding public and bank holidays.
  • Please note: Live Chat is subject to the availability of HSBC consultants. When consultants are available to chat, the “Start Live Chat” button will be displayed

What is Live Share?

  • Live Share allows you to share your HSBC browser window with an HSBC consultant in real-time so they can visually guide you through your Online Banking account.
  • Live Share enables consultants to see exactly where on our website you are having difficulties so they can provide more specific assistance.
  • You can start a Live Share session via telephone 24/7, excluding public and bank holidays.
  • You can begin a Live Share session via Live Chat from Monday to Friday from 8am to 11pm (AEST) excluding public and bank holidays.
  • Please note: Live Share is subject to the availability of HSBC consultants. When consultants are available, the "Start Live Chat" button will be displayed on the website.

Other services you might be interested in

Phone Banking is a fast and easy way to complete most of your banking transactions.

Pay bills, transfer money and see your account balance on the go.

Find your nearest branch or ATM

* Certain accounts may have restrictions. HSBC Online Banking Customers, please refer to the Online Banking Product Disclosure Statement (PDF, 730KB)
 for more details.