What to do if you suspect a scam or fraud
If you're a victim of a scam or your bank details have been compromised, or if you're simply worried about fraud on your account：
- Please call HSBC at (+612) 9005 8220 and press ‘*’ then select from the menu options, or
- Visit the nearest HSBC branch.
You can find answers to common questions about fraud, scams, and how we investigate them in our FAQs.
What happens once you have contacted HSBC regarding a suspected scam or fraud?
- For HSBC Credit and Debit Cards: Your transaction dispute will be lodged and a dedicated Card Dispute Officer will be assigned to manage your case through to resolution in accordance with the Visa or MasterCard process. For more information, please visit the following pages:
Query Transaction
Disputing a Transaction
- For other HSBC Products: A dedicated investigator will be assigned to your case and you may be contacted by the Bank to provide further information to complete the investigation.