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Our Maintenance Schedule

To improve our service, we regularly provide service updates and maintenance to our banking services. During these periods, selected banking services may be unavailable. We apologise for any inconvenience.

HSBC AU
Ways To Bank
Maintenance Schedule

System and Service maintenance
Date^*	Estimated Interruption Period^*	Service Affected
22^nd November 2025 (Sat)	00:15 AM – 07:30 AM	Our Credit Cards and Personal Loans system will be unavailable due to planned maintenance. During this time you will be unable to apply for a Credit Card or Personal Loan, or access your Credit Card or Personal Loan via the HSBC Australia mobile app or Online Banking.
21-22 November 2025 (Fri-Sat)	10:00 PM - 03:00 AM	Due to scheduled maintenance, customers will temporarily be unable to apply for deposit, card and personal loan products via the HSBC website, HSBC Australia mobile banking app and online banking. Additionally, credit card, personal loan and update customer details functions via HSBC Australia mobile banking app and online banking will be unavailable to customers. We understand this may cause some inconvenience, and we apologise in advance for any disruption.
22-23 November 2025 (Sat – Sun)	11:30 PM – 7:30 AM	Due to planned maintenance, the HSBC Australia app, Online Banking, Phone Banking, WorldTrader client portal, WorldTrader mobile app will be unavailable, and you will be unable to submit applications via the website during this period.
23rd November 2025 (Sun)	03:00 AM – 9:00 AM	Due to planned maintenance fast payments will be unavailable via HSBC Australia mobile app during this time. Payments will take up to 2 business days to process. No changes via online browser. Payments will take up to 2 business days to process.

System and Service maintenance
Date^*	22^nd November 2025 (Sat)
Estimated Interruption Period^*	00:15 AM – 07:30 AM
Service Affected	Our Credit Cards and Personal Loans system will be unavailable due to planned maintenance. During this time you will be unable to apply for a Credit Card or Personal Loan, or access your Credit Card or Personal Loan via the HSBC Australia mobile app or Online Banking.

Date^*	21-22 November 2025 (Fri-Sat)
Estimated Interruption Period^*	10:00 PM - 03:00 AM
Service Affected	Due to scheduled maintenance, customers will temporarily be unable to apply for deposit, card and personal loan products via the HSBC website, HSBC Australia mobile banking app and online banking. Additionally, credit card, personal loan and update customer details functions via HSBC Australia mobile banking app and online banking will be unavailable to customers. We understand this may cause some inconvenience, and we apologise in advance for any disruption.

Date^*	22-23 November 2025 (Sat – Sun)
Estimated Interruption Period^*	11:30 PM – 7:30 AM
Service Affected	Due to planned maintenance, the HSBC Australia app, Online Banking, Phone Banking, WorldTrader client portal, WorldTrader mobile app will be unavailable, and you will be unable to submit applications via the website during this period.

Date^*	23rd November 2025 (Sun)
Estimated Interruption Period^*	03:00 AM – 9:00 AM
Service Affected	Due to planned maintenance fast payments will be unavailable via HSBC Australia mobile app during this time. Payments will take up to 2 business days to process. No changes via online browser. Payments will take up to 2 business days to process.

* This is based on Australian Eastern Daylight Time / Standard Time