Top of main content

Day to Day Accounts FAQs

Day to Day Account

How do I apply to access online banking?

If you need assistance to register to online banking please call our Customer Service Centre on 1300 306 543 (or +612 9005 8421 if calling from overseas).

How soon will I receive my HSBC Day To Day account details and tools?

If you opened your HSBC Day To Day account at a branch, you will be able to use the account immediately, however it will take a few days for you to receive your Visa Debit Card and PIN which is required for ATM, EFTPOS and other Visa Debit transactions. However, if you have registered for online banking and have included a valid mobile number, your PIN may be sent directly to your mobile phone in the form of a password protected SMS text within 2-4 days. If you do not wish to receive your PIN via SMS text message, please ignore your initial SMS text message PIN prompt and you will automatically be mailed your new PIN within 2-4 days.

If you applied for your HSBC Day To Day account online or over the phone, we will write to you to advise you when your account has been opened, at which time, your account is available for use and you will shortly afterwards receive your Visa Debit Card and PIN, your Phone Banking Number and Online Security Device which provide full access to your account.

How soon will I be able to use my HSBC Day To Day Account after I apply for it?

If you opened your HSBC Day To Day account at a HSBC Branch, you will be able to use the account immediately, however it will take a few days for you to receive your Visa Debit Card and PIN which is required for ATM, EFTPOS and other Visa Debit transactions.

If you applied for your HSBC Day To Day account online or over the phone, we will write to you to advise you when your account has been opened, at which time your account is available for use and you will shortly afterwards receive your Visa Debit Card and PIN, your Phone Banking Number and Online Security Device which provide full access to your account.

How do I apply for an HSBC Day To Day Account?

Three simple ways to apply for an HSBC Day To Day account:

  • Existing customers can apply for Day To Day account online.
  • Visit your local HSBC Branch.
  • Contact Us on 1300 131 605 (or +612 9005 8114 if calling from overseas) to apply over the phone with the help of one of our consultants - the phone service is available Monday to Friday from 8:00am to 8:00pm AEST.

How do I transfer my regular payments to my new HSBC Account?

Use this quick step-by-step guide to transfer your regular payments to your new HSBC Account.

Is there a minimum opening balance required to open an HSBC Day To Day account?

No, there is no minimum opening balance required to open an HSBC Day To Day account.

What fees apply to the HSBC Day To Day Account?

No fees apply for domestic transactions, however, fees apply for overseas transactions and other banking services. For full details, please refer to our Personal Banking Booklet (PDF, 1.50 MB).

Are there daily withdrawal limits for my HSBC Day To Day account?

The daily withdrawal limit for your HSBC Day To Day account is $1,000 per day combined ATM/EFTPOS withdrawal and $10,000 for Visa daily purchase limit.

You can increase your limits by completing the HSBC ATM and Visa Debit Card Daily limit amendment request. This form can be found in the Savings and Deposit Account Forms section of the website, in any HSBC Branch, or contact our Customer Service Centre on 1300 308 008 (or +612 9005 8220 if calling from overseas) and we can send you one.

How do I link my HSBC Day to Day account with another account?

The HSBC Day to Day Account can be linked to an HSBC Serious Saver Account. You can do this by completing the HSBC Serious Saver: Nominated Account Details and Client Acknowledgement Form. This form can be found in the Savings and Deposit Account Forms section of the website, at your local HSBC Branch, or call our Customer Service Centre on 1300 308 008 (or +612 9005 8220 if calling from overseas) and we can send you one.

How do I close my HSBC Day To Day account?

Complete the Account Closure Request Form and mail your request to us or visit an HSBC Branch and we'll be able to assist you.

How do I change my address for my HSBC Day To Day account?

Three simple ways to update your address for your HSBC Day To Day account:

  • Update your details on Personal Online Banking.
  • Send a secure email through Personal Online Banking.
  • Visit your local HSBC Branch.
  • Contact our Customer Service Centre on 1300 308 008 (or +612 9005 8220 if calling from overseas) to update your address over the phone with the help of one of our consultants - the phone service is available 24 hours a day, 7 days a week.

My HSBC Day To Day account has been locked because I haven't used it. How do I re-activate it?

To re-activate your HSBC Day To Day account, contact our Customer Service Centre on 1300 308 008 (or +612 9005 8220 if calling from overseas) or visit a HSBC Branch and we'll be able to assist you.

How do I access my HSBC Day To Day account?

You can access your HSBC Day To Day account anytime you like using our HSBC Mobile Banking app, HSBC Online Banking or HSBC Phone Banking, on 1300 308 008 (or +612 9005 8220 if calling from overseas). All 3 options are available 24 hours a day, 7 days a week.