Frequently asked questions
What is Apple Pay?
Apple Pay is a new way to pay in stores using your iPhone or Apple Watch*, and within some apps on your compatible iPhone or iPad. Simply add your HSBC card to Wallet and you can transact using Apple Pay.
*when paired with iPhone 5 or later
How do I set my HSBC card as the default card for Apple Pay?
The first card you add to Wallet is your default card. To change your default card go to Settings, select Wallet & Apple Pay and tap Default Card. Select your HSBC card to make it the default card for transactions.
You can also change a default card by selecting the card you would like to make the default, and dragging it to the front in Wallet. Tap "OK" when prompted.
Where can I use Apple Pay?
Apple Pay can be used wherever you see the contactless payment symbol.
You can also make in-app purchases on your compatible iPhone or iPad.
Is Apple Pay safe?
Apple Pay is a safe way to make payments. With Apple Pay, instead of using your actual HSBC card numbers when you add your card, a unique Device Account Number is assigned, encrypted, and securely stored in the Secure Element, a dedicated chip in iPhone, iPad, and Apple Watch. When you make a purchase, the Device Account Number, along with a transaction-specific dynamic security code, is used to process your payment so your actual card numbers are never shared by Apple with merchants or transmitted with payment.
To protect your card:
- you must not choose a device passcode that can be easily guessed by anyone else or tell anyone else what your device passcode is;
- and you must ensure that you do not store anyone else's fingerprint within your Apple Pay device.
Is Apple Pay free to use?
HSBC won't charge you for using Apple Pay, but charges from your mobile network provider may apply depending on your data plan.
Which devices are compatible with Apple Pay?
See the list of compatible Apple Pay devices.
What should I do if I lose my iPhone, iPad or Apple watch?
If your iPhone, iPad or Apple Watch is lost or stolen, you can go to icloud.com/find or use the Find My iPhone app to suspend or permanently remove your HSBC card from that device. This will happen even if your device is offline and not connected to a mobile or Wi-Fi network.
Apple will also be able to remove your card(s) from a device. Alternatively, you can contact us to suspend or remove your card from Apple Pay.
What should I do if I lose my card?
Please contact us immediately if you lose your card. While your physical card will be deactivated, you will be able to continue to use Apple Pay immediately after we issue a replacement.
What happens when I replace or update my device?
If you replace or update your device, you will need to add your card(s) to Wallet again.
Please ensure that you remove your card(s) from any device before selling, exchanging, or disposing of them. You should also remove your card if you temporarily pass your device to someone else; for example if you pass it to be repaired.
You can remove a card from Apple Pay at any time. Go to Settings > Wallet & Apple Pay, tap the card that you want to remove, then tap Remove Card.