Frequently asked questions

What is Google Pay?

Google Pay is the fast, simple way to pay in millions of places – online, in apps and in stores. To start making purchases, simply add your HSBC card to Google Pay.

How does Google Pay relate to Android Pay?

Google Pay is a new name and look for existing Google payment products including Android Pay.

What devices can use Google Pay?

Google Pay is currently available for Android™ devices running 4.4 (KitKat) or higher with a Near Field Communication (NFC) antenna and Host Card Emulation (HCE) support to make purchases in stores and in apps.

Is Google Pay safe?

Google Pay protects your payment info with multiple layers of security, using advanced security infrastructures to help keep your account safe.

Is Google Pay free to use?

HSBC won't charge you for using Google Pay, but charges from your mobile network provider may apply depending on your data plan.

What should I do if I lose my device that has a HSBC card in Google Pay?

If your phone is lost or stolen, you can find, lock, or erase it using Android Device Manager.

If you lock your device, Google Pay can't be used. If your device can't be contacted, your payment information might be removed so no one can access it. If you find your device, unlock it and add your payment information again to use Google Pay.

Since Google Pay doesn't store your card details on your phone, anyone who finds or steals your phone won't be able to access that information, even if it's unlocked.

Alternatively, you can contact us to suspend or remove your card from Google Pay.

Please contact us immediately if you lose your card. While your physical card will be deactivated, you will be able to continue to use Google Pay immediately after we issue a replacement.

What should I do if I lose my HSBC card?

If you replace or update your device, you will need to add your card(s) to Google Pay again.

Please ensure that you remove your card(s) from any device before selling, exchanging, or disposing of them. You should also remove your card if you temporarily pass your device to someone else; for example if you pass it to be repaired.