Live Chat can only be accessed via the HSBC Australia website. If you are on the HSBC Australia website, you may receive an invitation to chat with one of our consultants via a pop-up window in your browser.
You can also access Live Chat by clicking the “Start Live Chat” button on the right-hand-side of your screen and following the instructions to begin a secured chat session.
Please note: Live Chat is subject to the availability of HSBC consultants. When consultants are available to chat, the "Start Live Chat" button will be displayed.
There are several pages (e.g. product pages, product application pages) where you can begin a Live Chat with an HSBC consultant without having an account or being logged on.
For example, the below enquiries can be addressed when chatting on the general HSBC website:
The types of enquiries consultants can help you with depends on whether you are logged in to Online Banking using your single password or Digital Secure Key/Online Security Key.
For example, when logged in to Online Banking using your single password, an HSBC consultant may be able to help you with a number of enquiries including, but not limited to:
For example, when logged in to Online Banking using your Online Security Device, an HSBC consultant may be able to help you with:
Requesting a new or replacement:
You can also enquire about:
To use Live Share, you must be using the Live Chat tool on the HSBC AU website. The consultant will send you an invitation to begin a Live Share session where you must read and accept the Terms and Conditions before continuing to share your screen.
Please note: Live Share is subject to the availability of HSBC consultants. When consultants are available, the "Start Live Chat" button will be displayed.
Currently, Live Share is only available on pages of the website where you are about to log on or register for an Online Banking account or you are already signed in to your account:
Depending on customer demand for Live Share, we will endeavour to increase the availability of this functionality for customers across the HSBC website.
Note: HSBC consultants will not provide you with any investment advice during your Live Share session.
During your Live Share session: