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HSBC's Customer Advocate

A dedicated voice acting in the best interest of customers.

Customer Advocate at HSBC Australia

We expect all our employees to advocate within the bank for all our customers. HSBC's Customer Advocate aims to make sure that we’ve met your expectations. It's their responsibility to represent our customers to ensure they are treated fairly, including those facing tough times.

What you can expect from HSBC's Customer Advocate

HSBC's Customer Advocate helps:

  • Make sure that our customers are represented consistently and fairly
  • Promote a customer-first culture across the bank
  • Advise our teams who handle customer complaints and feedback
  • Let our colleagues know how we can improve our customer experience
  • Work with our businesses and functions when things go wrong, and lower the risk of it happening again

HSBC's Customer Advocate doesn't review individual customer complaints. If we can improve something or you're not happy with our products, services or staff, please raise this with us, by visiting our feedback and complaints page.