Credit card LoungeKey changes
We’ve made some changes to our LoungeKey membership eligibility criteria, effective from 28 February 2025. You can check the HSBC Airport Lounge Access Terms and Conditions (PDF) for details.
| Before | After | |
|---|---|---|
| Are you eligible? |
|
*The card was approved before 1 November 2017, or *The card was approved between 1 November 2017 and 17 February 2019 that was part of a bundled home loan package. |
| Are you eligible? | |
| Before |
|
| After |
*The card was approved before 1 November 2017, or *The card was approved between 1 November 2017 and 17 February 2019 that was part of a bundled home loan package. |
Branch Closures
With the growing popularity of digital banking, many of our customers are enjoying the flexibility to bank whenever and wherever they want. As a result, we’ve made the difficult decision to close some of our branches. Find out more about this decision as well as other ways to bank with us.
| Branch name | State | Closure date | Documents |
|---|---|---|---|
| Warringah branch | NSW | 13 Mar 2025 | Notice |
| Rhodes branch | NSW | 27 Mar 2025 | Notice |
| Canberra branch | ACT | 14 Oct 2025 | Notice |
| Branch name | Warringah branch |
|---|---|
| State | NSW |
| Closure date | 13 Mar 2025 |
| Documents | Notice |
| Branch name | Rhodes branch |
| State | NSW |
| Closure date | 27 Mar 2025 |
| Documents | Notice |
| Branch name | Canberra branch |
| State | ACT |
| Closure date | 14 Oct 2025 |
| Documents | Notice |