New Payments Platform | Online Banking

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New Payments Platform

Transforming the way, we pay: faster, simpler and smarter payments

The speed at which you can send and receive payments is changing.

With the introduction of the New Payments Platform (NPP), sending and receiving payments can now be as fast and simple as sending a text message.

Introducing Inbound Fast Payments

We are excited to announce that you can now receive payments in real-time into eligible HSBC accounts via the New Payments Platform (NPP).

We are working to make outbound Fast Payments and PayID available. We will keep you up-to-date with our progress.

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Frequently Asked Questions

Fast Payments are near real-time payments that are cleared and settled usually within 15 seconds via the New Payments Platform (NPP).

The New Payments Platform (NPP) enables customers of different banks to make and receive real-time payments, 24 hours a day and seven days a week.

We are excited that HSBC customers can now receive Fast Payments on eligible products.

We are still working to make outbound Fast Payments available to our customers. We will update this page with our progress.

You do not need to do anything to receive Fast Payments. As long as your account is eligible, we will process the payment as a Fast Payment. Please note that the payment needs to be sent from an account that is eligible to send Fast Payments.

HSBC supports basic credit transfer Fast Payments, however, some banks do not support this payment type and their customers are unable to make Fast Payments to HSBC.

We are working hard to make outbound Fast Payments available to our customers. We will update this page with our progress.

At HSBC we take it very seriously when someone uses our payment platforms to engage in threatening, abusive, intimidating or criminal activity.

If you have received a payment or payments with messages that you find abusive, threatening or offensive in nature, please email us at Ca.extra.care.team@hsbc.com.au or call +61 2 9762 9331.

PayID is an easy-to-remember identifier, such as a mobile phone number, that can be linked to an eligible account to receive fast payments within Australia.

We are working to make PayID available to our customers. We will update this page with our progress.

OSKO is the payment service offered by BPAY that enables fast payments via the New Payments Platform (NPP). HSBC does not support Fast Payments using OSKO.