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Closing your credit card FAQs

Closing your credit card

How do I close my Credit Card?

You may close your credit card account at any time by calling us on 132 152 (+612 9005 8511 if calling from overseas), or via HSBC Online Banking.

Once you have ensured that all outstanding balances have been cleared, any recurring payments are cancelled and you have ceased using your card, follow these steps to close your card online:

Step 1

Log on to HSBC Online Banking and go to Credit Cards Online.

Select Manage your Account, then My Cards followed by Close my Credit Card Account.

Step 2

Enter your details to complete the Close my Credit Card Account Request online form.

Step 3

Review and confirm the details of your request before submitting.

After submitting, a screen confirming your request has been submitted successfully will appear and you will be logged out of internet banking.

How long will it take to close my Credit Card if I do it online?

Once you have received your transaction reference confirming that your credit card closure request has been submitted successfully, it will take 1-3 business days to close your account.

What will happen to Direct Debits or any recurring payments on my Credit Card?

Before you close your Credit Card, you will need to ensure that all recurring payments that are linked to your card have been cancelled. You will need to do this directly with your service providers.