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Financial abuse

Your safety is our priority

If there is an immediate threat to your safety, please call the police on 000.

What is financial abuse?

Financial abuse is when someone you know and trust makes illegal or improper use of your finances or property. The abuse may not technically be an illegal act.

Financial abuse is a serious and far-reaching problem that can happen to anyone. Financial abuse occurs when someone takes away another person's access to money, manipulates another person's financial decisions, or uses another person's money without their consent. The abuser could be a partner, a family member, carer, guardian, friend or even a Power of Attorney.

This abuse can take many forms and often occurs over a period of time, rather than being a single event. It is sometimes combined with other forms of abuse and neglect.

Examples of financial abuse include someone:

  • stealing, taking or borrowing your money, debit or credit cards or possessions without your consent
  • limiting your access to your bank account or bank statements
  • forging your signature, forcing you to sign a document, or misleading you about the contents of the documents you are signing

Financial abuse can also involve family members who:

  • repeatedly pressure you for money, or borrow money but never repay it
  • sell your home or other property and then use the money for their own benefit

Find out more about elder abuse.

Another example of financial abuse is someone using money and resources to gain power and control over a partner or family member.

Financial abuse can have devastating consequences for individuals, families, and communities. It can also have a major impact on a person's financial security and wellbeing.

You can also read the Australian Banking Association's guide to help older people avoid abuse, scams and fraud or you can visit Better Place Australia at www.betterplaceaustralia.com.au or call them on 1800 639 523.

How we can help

If you are experiencing financial abuse, or are concerned you might be, we are committed to supporting you and providing the assistance you need.

You can contact our Extra Care team on +61 2 9762 9331 between 9am-8pm AEST Monday to Friday, or email us at ca.extra.care.team@hsbc.com.au to discuss your situation and what support we can provide.

Your conversations with us are confidential. If you are worried about this, please talk to the Extra Care team about how we can keep your conversations and information you share with us confidential.

What assistance do we provide?

Our Extra Care team will work with you to understand how we can help you to safely manage your banking needs.

If you have lending products and are experiencing financial hardship as a result of your situation, the Extra Care team may refer you to our Hardship team who can provide additional support.

The team may also refer you to other community support services, if appropriate.

Other support is available

If you are in an emergency or feel unsafe, please call the police on 000.

Explore this list of available support organisations.