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Emergency support

We are here to help you in times of need. If you have been affected by a natural disaster such as a bushfire, storm or flood, here's how we can help:

Credit cards, personal loans and home loan customers

Get in touch with our Customer Assist team to discuss support options which we may be able to offer. These may include:

  • deferring repayments for your HSBC credit cards, personal loans, and home loans
  • a temporary credit limit increase on your HSBC credit card if needed, subject to qualification assessment

Reach out to Customer Assist via:

If you require more information on financial hardship assistance, please visit HSBC Money Worries.

Insurance customers

All Home, Landlord and Motor insurance offered through HSBC is provided by Allianz Australia Insurance Limited.

Allianz is here to help if you have sustained damage to your property and/or motor vehicles as a result of the storms and floods. If you wish to make a claim for temporary accommodation please discuss this with Allianz during the lodgement process. You can contact the Allianz Claims team via Phone on 1300 555 030 or online via