Identifying Scam Phone Calls | Call Verify

Confirm if a call is genuinely from HSBC in a few taps.

Protect yourself from scams by spotting calls that are from impersonators.

Access Call Verify through our app anytime, anywhere.

How to use Call Verify

Confirm an HSBC call with these steps:

Tell the caller you’d like to use Call Verify and then log on to the HSBC AU app. On the home screen, tap 'Support', select 'Call Verify', and then 'Verify now'
Select 'Show' to view the two security words. Keep these words to yourself and don't say them out loud
Ask the caller to confirm the words you see on your screen. If the words match, select 'Security words match' and continue the call
If the words don't match, hang up immediately and call us at 1300 308 008 or +61 2 9005 8220 from outside of Australia

Our teams use Call Verify when they call you. If you receive a call from someone claiming to be from HSBC, ask them to use this feature.

No, Call Verify is part of the HSBC AU app (version 3.59.2 or newer). Just ensure your app is updated to the latest version.

No, you can only access Call Verify through the HSBC AU mobile app. Get more information on how to download our app.

Yes, you can log on to the HSBC AU app and use Call verify when you're overseas and have an internet connection.

Internet usage on a 4G or 5G connection (including data roaming) will be subject to your network provider's usual charges and usage allowances.

Scan the QR code to download the app.

If you haven't registered for online banking, you can complete your registration through the HSBC AU app (3.59.2 or newer).

Download now