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Call Verify

Verify an HSBC call through the HSBC Australia Mobile Banking app

Key benefits

Bank safely with Call Verify, which allows you to verify whether a caller is really a member of our staff.

Ease of use

Confirm if a call is genuinely from HSBC in a few taps.

Extra security

Protect yourself from scams by spotting calls that are from impersonators.

Convenience

Access Call Verify through our app anytime, anywhere.

How to use Call Verify

Confirm an HSBC call with these steps:

  • Tell the caller you’d like to use Call Verify and then log on to the HSBC AU app. On the home screen, tap 'Support', select 'Call Verify', and then 'Verify now'
  • Select 'Show' to view the two security words. Keep these words to yourself and don't say them out loud
  • Ask the caller to confirm the words you see on your screen. If the words match, select 'Security words match' and continue the call
  • If the words don't match, hang up immediately and call us at 1300 308 008 or +61 2 9005 8220 from outside of Australia

Frequently asked questions

Get the app

Scan the QR code to download the app.

If you haven't registered for online banking, you can complete your registration through the HSBC AU app (3.59.2 or newer).

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