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A woman drinking coffee and checking on iPad; image used for HSBC welcome to Start Smart.

Welcome to Start Smart

HSBC Australia's pre-employment portal

Table of contents

Welcome to HSBC

Dear Colleague,

Welcome to HSBC and congratulations on having joined the leading international bank.

The portal you are currently on provides the forms we require you to complete before joining the bank, information for you to learn more about the company you are about to join, and what HSBC can offer you in the form of benefits and opportunities.

People are vital to HSBC's continued success. We take great care when hiring new employees because we know that the talent, creativity and dedication of our employees drive this success. It is important to us that you feel welcomed at HSBC from day one. In order to facilitate this HSBC Australia provides a comprehensive induction through our Discovery programme. Further information on the Discovery programme will be provided to you by your line manager and the Development team on your first day.

Please ensure you read the content of these pages and return the required documents as soon as possible to ensure a smooth transition into your new role with HSBC.

We can't wait to meet you, and look forward to you joining the team!

Antony Shaw
Chief Executive Officer
HSBC Bank Australia Limited

Forms to complete

In your first week of joining HSBC Australia you will be contacted by a member of the HR team to provide your Tax File Declaration form, Superannuation form and your HSBC Bank Account number.

The forms and further information are provided below so you can begin to prepare for your first week.

Need Help?

Email HSBC Human Resources

Contact us online

About HSBC

Before joining HSBC, you may like to find out more about the leading international bank you are becoming a part of.

The HSBC Group

HSBC is named after its founding member, the Hong Kong and Shanghai Banking Corporation limited which was established in 1865 to finance the growing trade between Europe, India and China. Over the years the bank has grown to service customers on every continent, and is now headquartered in London, United Kingdom. We serve 54 million customers in countries and territories worldwide.

More about the history of HSBC globally

HSBC in Australia

HSBC started operations in Australia in 1965 and was awarded a commercial banking licence in 1986. HSBC Australia is headquartered in Sydney and offers an extensive range of financial services through a network of branches and offices. These services include retail and commercial banking, trade finance, treasury and financial markets, payments and cash management and securities custody.


Our Values

We value difference

Seeking out different perspectives

By valuing difference, we actively take a broader perspective, and so are alert to more opportunities for our customers

We succeed together

Collaborating across boundaries

By succeeding together, we make the connections that allow us to realise the full potential of those opportunities

We take responsibility

Holding ourselves accountable and taking the long view

By taking responsibility, we ensure we leverage those opportunities with integrity

We get it done

Moving at pace and making things happen

By getting it done we commit to tenaciously following through the actions that make those opportunities a reality

Our values describe the character of HSBC and reflect the best aspects of our heritage. They define who we are as an organisation and what makes us distinctive. By operating in accordance with our values we are:

More about the Group's Values


What we expect

Code of Conduct

Everyone involved in doing business with or on behalf of HSBC is expected to act with high standards of personal integrity at all times. This Global Policy: Code of Conduct (GCoC) sets out those standards. All colleagues are required to comply with this GCoC, as well as contractors, consultants and service providers, where applicable.

The Code of Conduct will form part of the terms and conditions of your employment with HSBC Bank Australia Ltd.

To help employees understand the standard of behaviour expected when conducting business for the Group we are introducing a Code of Conduct in Australia.

This Code of Conduct explains personal obligations for the implementation of Global Standards and provides employees with clear guidance on the necessary standards and regulations you are expected to adhere to working for HSBC Bank Australia Ltd.

It covers:

  • HSBC Group Values and Business Principles
  • HSBC Group Compliance Policy Statement
  • Regulatory Obligations
  • Respect for Each Other
  • Professional Standards of Business Conduct
  • HSBC and our Customers

The Code of Conduct will form part of the terms and conditions of your employment with HSBC Bank Australia Ltd, and the full policy will be accessible upon your commencement.

Regulatory requirements

It is the policy of HSBC Group to observe the highest standards of integrity and fair dealing in the conduct of its business and to act with due skill, care and diligence. To those ends, employees must be aware of the regulatory and compliance requirements under which the bank operates.

This includes, the Australian Staff Dealing Rules and Notification of Sanctions. Staff must be aware that regulatory requirements of employment with HSBC Australia are governed by the Compliance Function, and these policies have been included in the email received with your Letter of Offer.

What we offer

Opportunities, benefits and networking groups which are offered to you as an HSBC employee.

Employee Benefits

Please view the HSBC Australia Employee Benefits Brochure for more information on the benefits available to HSBC Australia employees. This will be provided to you from a member of the HR Onboarding Team in the leadup to your commencement.

Employee Resource Groups

Our employee resource groups help us build a diverse workforce and create a more inclusive working environment. These voluntary employee-led groups support colleagues and build understanding of inclusion issues so we can connect with our diverse customer base.

Globally, HSBC has more than 100 different Employee Resource Groups (ERGs) with more than 75,000 participants in over 20 countries. The following ERGs are open to all HSBC employees based in Australia:


Ability supports all HSBC employees both with their own disabilities as well as those who care for someone with a disability. The network provides opportunities for its members to learn what resources are available to them and also provides an education platform to the bank.


Balance promotes and supports gender-intelligent career progression. Balance offers a platform for its members to discuss the opportunities or challenges they face in achieving their career aspirations. The network examines workplace themes such as gender balance, diversity, and flexibility, and aims to help its members achieve personal success while supporting HSBC's strategic objectives.


Embrace celebrates and promotes Australia's cultural diversity – it is all about inclusiveness, respect and a sense of belonging for everyone. Embrace offers a platform for its members to discuss the opportunities or challenges they face while trying to be their authentic selves. We hope to inspire diverse employees to reach their fullest potential regardless of their gender, race, culture, nationality, heritage, language, social class, faith and/or skin colour.


Nurture supports parents and carers across HSBC. Nurture recognises that many colleagues have caring responsibilities for their children, elderly parents or extended family. Through this group, HSBC offers a supportive network for carers and provides opportunities for them to connect with people across the organisation.


Pride Network Australia was established to promote and support an inclusive environment for individuals who identify as lesbian, gay, bisexual, transgender and intersex ("LGBTI") as well as those who have an interest in LGBTI-related issues ("Allies"). Events include celebrating events such as Pride Month, Wear It Purple, Awareness and Ally training and events with organisations such as Pride in Diversity and PFLAG.