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Travel Insurance

Make a claim online in just a few short steps.

HSBC Travel Insurance

How to submit a travel insurance claim online

To save you time we've made our travel insurance claims process as straightforward as possible. Simply follow the steps below:

  1. Go to the  Travel Claims website
  2. Log in using your travel insurance policy number, name and date of birth


To make this process as quick as possible make sure you have the following details and documents ready:

  • Your policy number and personal details
  • Supporting documentation for your claim (this could include your itinerary, receipts, authorisation letters, flight details, etc)
  • Bank account details for payment of your claim

You can also call 1300 724 825 and a friendly consultant will take you through the process.

Yes, you can track your claim's progress anytime by using the My Claim Status tool on the Travel Claims website.

For more information, please see the Product Disclosure Statement (PDS)

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HSBC Bank Australia Limited (HSBC) ABN 48 006 434 162 AFSL/Australian Credit Licence Number 232595 arranges this insurance as agent for the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708. Allianz Travel insurance is issued and managed by AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 trading as Allianz Global Assistance, a member of the global Allianz Group. We do not provide advice on this insurance based on any consideration of your objectives, financial position or need. If you purchase a policy, we receive a commission which is a percentage of your premium - ask us for more information before we provide you with any services.

Policy terms, conditions, limits, exclusion and underwriting criteria apply and are set out in the Product Disclosure Statement (PDS). You should read and consider the PDS before applying for this insurance.