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COVID-19 information and support

Supporting you through these difficult times as a community

We know many of you are worried about how your finances might be affected. To help you through these uncertain times, we're making sure you have the support you need. 

Customer relief

If you are experiencing financial hardship due to the impacts of COVID-19, here are some of the ways we are here to help:

Credit cards, personal loans and home loans

You can apply to defer repayments to your HSBC credit cards, HSBC personal loans, and HSBC home loan.

Here are the ways you can contact us

Call us

Call our dedicated Customer Assist Team on 1300 555 988 during business hours (weekdays from 8am to 5pm) or email us on customerassist@hsbc.com.au. For further information, please visit HSBC Money Worries. 

Visit us

You can also visit us in branch during opening hours.

Use our branch locator to find your nearest branch and opening hours

We're here to help

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Be aware of fraudulent calls and emails circulating. Stay up to date with the latest news.

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You can do all your online banking from the comfort of your own home.

Featured help and support articles

Do your banking from home

 

Find answers to the top questions around online banking.

Register for online banking

 
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Manage your finances at your fingertips.

Finding a branch

 

View our Branch Finder for the latest information on branch hours.

Increase of Contactless Payment PIN limit

 

To help reduce the risk of COVID-19 transmission, we have increased the Contactless Payment PIN limit to $200.

Support for your business

The spread of COVID-19 is causing significant disruption for businesses across the country. In these uncertain times, we want to help you face the challenges as they arise and make your everyday banking as straightforward as possible.

Discover what financial guidance and support is available for our business customers.

Further support and information

Government Resources

  Services Australia This link will open in a new window
  The Australian Treasury This link will open in a new window
  Australia.gov.au This link will open in a new window
  SmartTraveller.gov.au This link will open in a new window
  MoneySmart.gov.au This link will open in a new window

Financial Information

  CreditSmart.org.au This link will open in a new window
  Australian Banking Association This link will open in a new window
  National Debt Helpline This link will open in a new window

HSBC Information

  Travel Insurance Claims This link will open in a new window
Frauds and Scams  
Ways to bank  
Contact Us  
Money worries  

Serving documents on HSBC Australia

HSBC Australia is unable to receive or accept service of legal documents by postal mail or in person during the period of disruption associated with COVID-19. We will accept service by electronic means only until further notice. Please use the following address for this purpose: thirdpartyrequestsbau@hsbc.com.au

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