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You can apply to defer home loan, personal loan and credit card repayments by up to 6 months, with a review after the first 3. Visit our Repayment Deferral page for more information and to get started.
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Financial Hardship Assistance
Learn about how a Repayment Deferral works with HSBC, important information to be aware of and how you can sign up for one.
Temporary waiver of dishonour fees
Starting from the 10th of July 2020, we are waiving dishonour and return fees on certain retail products. Find the full list of fees being waived here.
Term Deposits
Starting from 30 March 2020, we are waiving certain term deposit fees.
Increase of Contactless Payment PIN limit
To help reduce the risk of COVID-19 transmission, we have increased the Contactless Payment PIN limit to $200.
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Finding a branch
View our Branch Finder for the latest information on branch hours.
Support for your business
The spread of COVID-19 is causing significant disruption for businesses across the country. In these uncertain times, we want to help you face the challenges as they arise and make your everyday banking as straightforward as possible.
Discover what financial guidance and support is available for our business customers.
Further support and information
Government Resources
Serving documents on HSBC Australia
HSBC Australia is unable to receive or accept service of legal documents by postal mail or in person during the period of disruption associated with COVID-19. We will accept service by electronic means only until further notice. Please use the following address for this purpose: thirdpartyrequestsbau@hsbc.com.au