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COVID-19 information and support

Supporting you through these difficult times as a community

We know many of you are worried about how your finances might be affected. To help you through these uncertain times, we're making sure you have the support you need. 

Customer relief

If you are experiencing financial hardship due to the impacts of COVID-19, here are some of the ways we are here to help:

Credit cards, personal loans and home loans

You can apply to defer repayments to your HSBC credit cards, HSBC personal loans, and HSBC home loan.

Here are the ways you can contact us

Call us

Call our dedicated Customer Assist Team on 1300 555 988 during business hours (weekdays from 8am to 5pm) or email us on customerassist@hsbc.com.au. For further information, please visit HSBC Money Worries

Visit us

You can also visit us in branch during opening hours.

Use our branch locator to find your nearest branch and opening hours

We're here to help

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Be aware of fraudulent calls and emails circulating. Stay up to date with the latest news.

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You can do all your online banking from the comfort of your own home.

Featured help and support articles

 

Find answers to the top questions around online banking.

 

View our Branch Finder for the latest information on branch hours.

 

To help reduce the risk of COVID-19 transmission, we have increased the Contactless Payment PIN limit to $200.

Support for your business

The spread of COVID-19 is causing significant disruption for businesses across the country. In these uncertain times, we want to help you face the challenges as they arise and make your everyday banking as straightforward as possible.

Discover what financial guidance and support is available for our business customers.

Serving documents on HSBC Australia

HSBC Australia is unable to receive or accept service of legal documents by postal mail or in person during the period of disruption associated with COVID-19. We will accept service by electronic means only until further notice. Please use the following address for this purpose: thirdpartyrequestsbau@hsbc.com.au