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COVID-19 information and support

Supporting you through these difficult times as a community

We know many of you are worried about how your finances might be affected. To help you through these uncertain times, we're making sure you have the support you need. 

Customer relief

If you are experiencing financial hardship due to the impacts of COVID-19, here are some of the ways we are here to help:

Credit cards, personal loans and home loans

You can apply to defer repayments to your HSBC credit cards, HSBC personal loans, and HSBC home loan.

Here are the ways you can contact us

Call us

Call our dedicated Customer Assist Team on 1300 555 988 during business hours (weekdays from 8am to 5pm) or email us on customerassist@hsbc.com.au. For further information, please visit HSBC Money Worries

Visit us

You can also visit us in branch during opening hours.

Use our branch locator to find your nearest branch and opening hours

Term Deposits

We're waiving our standard interest rate reduction and $30 administration fee if you need access to your Term Deposit prior to maturity. These fees will be waived from Monday 30th March.

If you are interested in a new Term Deposit, we have several competitive rates available right now.

Waiver of dishonour fees for retail products

As of Friday the 10th of July 2020 we will be waiving dishonour fees and return fees until further notice. This temporary change will be applicable to transaction and savings accounts, credit cards, personal loans and home loans. These fees ordinarily apply when a transaction is made by cheque, automatic payment (e.g. of personal or home loan repayments) or direct debit, but is declined due to having insufficient funds in the account.

Table for waiving dishonour fees and return fees

Fee type
Previous Fee
New Fee
Direct Debit dishonour
$5
Nil
Cheque dishonour
$5
Nil
Periodical Payment dishonour
$10
Nil
Home Loans return fee
$5
Nil
Personal Loans & Credit Card return fee
$5
Nil

Table for waiving dishonour fees and return fees

Fee type
Direct Debit dishonour
Previous Fee
$5
New Fee Nil
Fee type
Cheque dishonour
Previous Fee
$5
New Fee Nil
Fee type
Periodical Payment dishonour
Previous Fee
$10
New Fee Nil
Fee type
Home Loans return fee
Previous Fee
$5
New Fee Nil
Fee type
Personal Loans & Credit Card return fee
Previous Fee
$5
New Fee Nil

Contactless Payment PIN limit increase

The limit for contactless card transactions requiring a PIN, on all HSBC debit and credit cards, has been temporarily increased from $100 to $200 to help reduce the risk of Covid-19 transmission.

The new temporary limit is being rolled-out progressively and will only be available at certain merchants, hence, you should follow the PIN pad prompts at all times.

All transactions will continue to be monitored by HSBC's advanced fraud monitoring systems and our customers will not be liable for any unauthorised transactions.

It is vital that you continue to keep your card safe at all times to protect against theft and check your account often. If you lose your card or have any concerns about unauthorised transactions on your account, please contact us immediately.

For more information on our products, simply call our contact centre on 1300 309 388 or speak with us in-branch.

We're here to help

HomeLoan icon

You can apply for Financial Hardship assistance on your home loan, personal loan and credit card repayments. Read how we can support you through the tough times and find out how to get started.

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Be aware of fraudulent calls and emails circulating. Stay up to date with the latest news.

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You can do all your online banking from the comfort of your own home.

Featured help and support articles

 

Find answers to the top questions around online banking.

 

View our Branch Finder for the latest information on branch hours.

Support for your business

The spread of COVID-19 is causing significant disruption for businesses across the country. In these uncertain times, we want to help you face the challenges as they arise and make your everyday banking as straightforward as possible.

Discover what financial guidance and support is available for our business customers.