We know many of you are worried about how your finances might be affected. To help you through these uncertain times, we're making sure you have the support you need.
Customer relief
If you are experiencing financial hardship due to the impacts of COVID-19, here are some of the ways we are here to help:
Credit cards, personal loans and home loans
You can apply to defer repayments to your HSBC credit cards, HSBC personal loans, and HSBC home loan.
Here are the ways you can contact us
Call us
Call our dedicated Customer Assist Team on 1300 555 988 during business hours (weekdays from 8am to 5pm) or email us on customerassist@hsbc.com.au. For further information, please visit HSBC Money Worries.
Visit us
You can also visit us in branch during opening hours.
Use our branch locator to find your nearest branch and opening hours
Waiver of dishonour fees for retail products
As of Friday the 10th of July 2020 we will be waiving dishonour fees and return fees until further notice. This temporary change will be applicable to transaction and savings accounts, credit cards, personal loans and home loans. These fees ordinarily apply when a transaction is made by cheque, automatic payment (e.g. of personal or home loan repayments) or direct debit, but is declined due to having insufficient funds in the account.
| Fee type |
Previous Fee |
New Fee |
|---|---|---|
| Direct Debit dishonour |
$5 |
Nil |
| Cheque dishonour |
$5 |
Nil |
| Periodical Payment dishonour |
$10 |
Nil |
| Home Loans return fee |
$5 |
Nil |
| Personal Loans & Credit Card return fee |
$5 |
Nil |
| Fee type |
Direct Debit dishonour |
|---|---|
| Previous Fee |
$5 |
| New Fee | Nil |
| Fee type |
Cheque dishonour |
| Previous Fee |
$5 |
| New Fee | Nil |
| Fee type |
Periodical Payment dishonour |
| Previous Fee |
$10 |
| New Fee | Nil |
| Fee type |
Home Loans return fee |
| Previous Fee |
$5 |
| New Fee | Nil |
| Fee type |
Personal Loans & Credit Card return fee |
| Previous Fee |
$5 |
| New Fee | Nil |
Contactless Payment PIN limit increase
The limit for contactless card transactions requiring a PIN, on all HSBC debit and credit cards, has been temporarily increased from $100 to $200 to help reduce the risk of Covid-19 transmission.
The new temporary limit is being rolled-out progressively and will only be available at certain merchants, hence, you should follow the PIN pad prompts at all times.
All transactions will continue to be monitored by HSBC's advanced fraud monitoring systems and our customers will not be liable for any unauthorised transactions.
It is vital that you continue to keep your card safe at all times to protect against theft and check your account often. If you lose your card or have any concerns about unauthorised transactions on your account, please contact us immediately.
For more information on our products, simply call our contact centre on 1300 309 388 or speak with us in-branch.
We're here to help
You can apply for Financial Hardship assistance on your home loan, personal loan and credit card repayments. Read how we can support you through the tough times and find out how to get started.
Be aware of fraudulent calls and emails circulating. Stay up to date with the latest news.
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Do your banking from home
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Finding a branch
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Support for your business
The spread of COVID-19 is causing significant disruption for businesses across the country. In these uncertain times, we want to help you face the challenges as they arise and make your everyday banking as straightforward as possible.
Discover what financial guidance and support is available for our business customers.